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I was looking forward to my spa package - massage, Indian head massage and body wrap. When I arrived at reception I was ignored and then eventually treated as an inconvenience. One of the managers (I'm guessing) offhandedly asked a young therapist to 'go do that spa package'. The young therapist was the nicest thing about the place. I was never introduced to her so I don't know her name. She was polite and friendly - but her abilities were not up to much I'm afraid. The back massage started out well. The first five min were promising - I thought things were looking up. But the last 20 min of the back massage were just her rubbing up and down my spine in a bored fashion. Not good.
Then the body wrap which was a basic version of wraps I have had before. The result was good (skin was soft) but very little product was used and (despite asking to remain covered) the towel was frequently and unceremoniously lifted and removed throughout the treatment. Not very relaxing.
By the time the Indian head massage came about I had lost all hope. It was ok but again nothing compared to massages I've had before. Her main aim seemed to be to massage as much oil as possible into my hair!
I love getting spa treatments but this place was the least professional 'spa' I've ever been too. Complete waste of time and money. I can't believe that they charge 80% more for that without a voucher!! Unbelieveably terrible. I will never ever go back.