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We went as a family of four. It was bargain deal we could not miss. We went to the twilight session from 6.00 p.m. To 9.00 p.m. Were greeted politely by front desk staff. It would have been good customer service if we were given the tour of the spa. We tried to find our way round the changing room and the spa which was bit confusing. The offer of a bubbly and canapés was a treat. My daughter did not think much of the canapés. The person who gave our drinks was very polite and exchanged one of the drink for a non alcoholic with no fuss. Overall it is a very clean spa with range of spa facilities but the staff could be more friendly. Will only go again if there is a good deal.