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River Wellbeing Spa at The Hotel Rafayel


Verified (?) Visited Jun 2014

Body wrap and massage were lovely however were rushed, we were taken in 10 minutes late and were out 10 minutes early so what was meant to be an hour of treatments lasted only 40 minutes. As for the spa facilities, the jacuzzi was tiny and only fit 3 people in at a time. The pool was a hydrotherapy pool which was a max of 3 metres in length so you couldn't go swimming. We asked if there was a proper swimming pool and the spa staff said yes it's the hydrotherapy pool. The steam room was filthy, you could see the dirt in the roof and you could only use 3 of the seats, the floor and walls clearly hadn't been cleaned for a long time. The sauna looked ok. Overall was a very disappointing present for my mums birthday. Definitely only need an hour maximum for the spa facilities not the alloted 4 hours.

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