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Place outside seemed a little run down, staff seemed friendly although the lady was on the phone a lot speaking in another language. The lady giving me the facial didn't introduce me to herself; only found out she was giving me the facial once I was in. Facial was incredible- the lady was lovely. Although music stopped halfway through and she didn't put the music back on. The music cd must be quite worn as the music did crackle a few times. All in all staff was friendly, polite- despite it looking abit run down outside.