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Treatment time was not the time I booked on the phone (5pm) got there at 10:15 and informed treatments were scheduled for 10am and we had missed most of the time slot. Managed to reschedule eventually however staff were not very accommodating telling me 'we were late'. Human hair in the sandwich at afternoon tea - replaced with a fresh sandwich but empty hot water jugs, no teacups, spoons or breakfast teabags in the afternoon tea room.