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Venue rating

4.6

24 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Patrick Zoe Dee Hair and Beauty Bishop's Stortford
Patrick Zoe Dee Hair and Beauty Bishop's Stortford
9 Church Street,
Bishop's Stortford, CM23 2LY
United Kingdom

Salon

Patrick Zoe Dee Hair and Beauty Bishop's Stortford
9 Church Street,
Bishop's Stortford, CM23 2LY
United Kingdom

Opening hours

Mon 9:00 am - 3:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 8:00 pm
Thur 9:00 am - 6:00 pm
Fri 9:00 am - 8:00 pm
Sat 9:00 am - 5:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Patrick Zoe Dee Hair and Beauty Bishop's Stortford part of Redken Stockist

At Patrick Zoe Dee we passionately believe in putting clients first by offering a frst class service. We give quality, personalised and truly result driven beauty treatments, come and take time out for yourself. Our philosophy is to provide the highest level of hairdressing in all areas essential to meet the clients needs. Experience first class treatment performed by a friendly tea of fully qualified therapists. Our passion is hairdressing and customer service, thus creating environmemt you will want to return to tie and time again. Indulge, relax and be beautiful

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.6

Chain rating

Based on 24 reviews

5 stars 17
4 stars 6
3 stars 0
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Facials (1)
  • Hair
  • Blow Dry (3)
  • Hair Colouring and Highlights Treatments (3)
  • Haircuts and Hairdressing (1)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (1)
  • Face Massage (1)
  • Swedish Massage (1)
  • Medical & Dental
  • Mole Removal (1)
  • Nails
  • Gel Nails (4)
  • Pedicure (8)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 3 days ago
Love love love the individual service and attention to detail. Thanks guys!

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Verified review Visited February 2016
Posted 3 days ago
Very professional treatment, great client care. All staff were very thorough and polite throughout.

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Verified review Visited December 2015
Posted 1 month ago
Extremely happy with this service. In addition this salon has achieved an excellent balance of professionalism and friendliness. We definitely visit again!

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Posted 3 months ago
What a lovely salon! I had the environ prescriptive facial, the staff where so professional and full of knowledge. My skin has never looked so good. I brought the after skin care and can't wait to go back for another amazing treatment! Would highly recommend.

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Verified review Visited October 2015
Posted 4 months ago
Great shellac nails
Lovely Mavala pedicure with varnish to take home for touching up was great.
Friendly therapists and staff .

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Verified review Visited September 2015
Posted 4 months ago
On the plus side I got a free chemical peel with this facial....

This wasn't a good experience unfortunately. Firstly, I was asked to put on a wrap around fastening towel thing that was dirty. I guess these are expensive to have very many of, but it would have been much better to just have a clean towel than a dirty fancy robe thing.

The beautician was nice and friendly, but when she tried to sell me a dietary supplement it became apparent that she didn't understand what it was or how it worked, when I asked what it was all she could say was that it "worked from the inside" and was "made by a doctor so its scientific". This worried me a bit, as I expected her to at least say it had vitamins or something, but I just put it down to a lack of training and support by the management, she was very nice and friendly and clearly meant well.

Unfortunately, overnight I had a pretty bad reaction to the facial; my face and eyes swelled right up so I could barely see and my skin was red and sore. I also had an itchy rash all over my face neck and shoulders. Its 4 days later now and its only just going down. Now I know that allergic reactions can happen anywhere, but I was really concerned by the way the salon responded when I called them to ask for advice.

From the outset I made it clear that I wasn't hassling them for my money back (which I could have), and I had no issue with the girl that did it but I just wanted some advice on how to treat my peeling, swollen face. Firstly the lady I spoke to denied that it could be the facial as "its a prescriptive facial for your skin type so you cant be allergic to it". Which frankly is complete rubbish, anyone can be allergic to pretty much anything. Anyway I persisted, and asked what was in the products used (so I could avoid whatever was in it in the future) and she told me that one product had high levels of vitamin A and what I was experiencing was probably a "retinol reaction" which was very common, and nothing to worry about. She told me I couldn't be allergic to vitamin A because "its natural and your skin will just take it in". Again, this is rubbish, anyone can be allergic to anything regardless of whether its "natural" or not. Also there would have been dozens of other ingredients in the product that I could have been allergic to, not just the active ingredient. She did offer me a sample of some moisturiser to soothe it if I could pop in which was nice, but I didn't really trust their advice after all this. She suggested I email in a picture so they could "work with me through it", I did within 5 mins of the phone call ending but received no reply, not even a "hope its getting better" message or acknowledgement of what had happened to me.

I stopped by another beauticians yesterday for some advice on sorting out what is left of my face and they were much more knowledgeable and advised me that the beautician had probably used too high a concentration of vitamin A on my skin; apparently vitamin A should always be gradually increased with each facial, and the high doses only used when a persons skin is used to them. So I'll be going there in future (although I don't think I'll ever brave a facial again)!

Obviously allergic reactions can happen anywhere, but my issue with this place was that they likely used too high a concentration of vitamin A, and the advice the staff offered me was incorrect and ill-informed, but made to sound like it was "scientifically advised" when clearly it wasn't and they didn't understand what they were talking about. They also clearly didn't care about what had happened to me, and were too concerned about distancing themselves from any responsibility to get back to me even just to ask if it was any better.

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Comments

3 months ago
We are very sorry your experience at the salon wasn't an enjoyable one. We take feedback, good and bad very seriously. All of our team are highly trained and we pride ourselves on investing in our staff continuously. Unfortunately advice was given on the information we received and we happily wanted to help the skin reaction by offering you to return to the salon, it is extremely hard to treat or comment if we cant see it, even if pictures are sent. We offer a personal service and if treatments do not go to plan we need to see the client, as this was declined it becomes difficult to rectify any problems and we have to accept the client is happy with our advise. We hope this experience has not put you off having facials and we are happy for you to contact the salon so we can show you the knowledge we do have about skin.
Kind regards
Zoe Hobday
Salon Director

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Verified review Visited April 2015
Posted 9 months ago
I had a Mavala Pedicure and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 11 months ago
Absolutely fantastic - was having a very stressful time but this massage relaxed me completely and I slept like a baby that night! Would definitely recommend.

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Verified review Visited December 2014
Posted 1 year ago
Great service, it was my first time there and I was really impressed! Really pleased with the result, proper boost to the confidence!

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Verified review Visited December 2014
Posted 1 year ago
I had a Deep Tissue Massage and have awarded it 4 stars.

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Verified review Visited November 2014
Posted 1 year ago
As always perfect service, great surroundings and a very good job done by the Stylist would definitely recommend for service and value

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Verified review Visited December 2014
Posted 1 year ago
Great face massage. Competent and well informed beautician. Great location in the heart of Bishops Stortford. Would recommend to anybody who wants to relax.

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Verified review Visited December 2014
Posted 1 year ago
Excellent place to unwind and relax. Great location in the centre of the town. Well trained and friendly staff. Great attention to details. Felt spoiled!

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Verified review Visited October 2014
Posted 1 year ago
A lovely complementary head massage, nice and friendly staff. Offered options on style of blow dry finish. Overall excellent value for money.

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Verified review Visited August 2014
Posted 1 year ago
I had a massage at Patrick Zoe Dee Hair and Beauty. The staff were welcoming and the massage was relaxing. The therapist seemed to know her stuff and would happily go back.

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Verified review Visited August 2014
Posted 1 year ago
As always great service with great staff would definitely recommend to anyone for value for money on treatments and they also have hair salon upstairs.

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Verified review Visited May 2014
Posted 1 year ago
Great service and treatment as always staff cant do enough to please you and appointments are always on time and efficient

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Verified review Visited April 2014
Posted 1 year ago
Clean surrounding and good value for money and through service. I would recommend this establishment also does hairdressing there as well

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Verified review Visited April 2014
Posted 1 year ago
Lovely range of colours to choose from. Therapist was very friendly and my feet looked really lovely when I left.

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Verified review Visited March 2014
Posted 1 year ago
Very good pedicure and good value for money and friendly staff in nice surroundings. I would definitely recommend and visit again

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Comments

1 year ago
Thankyou very much for your lovely review, we hope to see you again soon x

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