I had to wait 30 minutes because they only check Treatwell appointments once a day (on-the-day appointments, call ahead!). They then showed me to what appeared to be a dirty storage room and instructed me to lie down on a damp, dirty towel. The beautician, though nice, proceeded to do a bad job of removing hairs (she covered me in wax but the hairs stayed on), and upon failing to complete the Hollywood wax, blamed me for it, saying it was probably because I was too hairy. This wasn't my first wax, and in all the other places I went, it always went quite smoothly - but this was the worst wax I've ever had. They're probably more of a hair & nail salon than a waxing parlour. I wouldn't recommend getting a wax there.