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Venue rating

4.6

241 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Valentino Salon London
Valentino Salon London
1 Thackeray Street,
Kensington, London, W8 5ET
United Kingdom

Hair Salon

Valentino Salon London
1 Thackeray Street,
Kensington, London, W8 5ET
United Kingdom

Opening hours

Mon Closed
Tue 9:00 am - 6:00 pm
Wed - Thur 9:00 am - 8:00 pm
Fri - Sat 9:00 am - 6:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Valentino Salon London   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Established in 1981, Valentino has been looking after the residents of Kensington and its visitors for over thirty years and is now considered one of Kensington’s leading salons. Tucked away from the hustle and bustle of one of London’s busiest High Streets, our boutique salon welcomes you in to a friendly and luxurious retreat for all your hair and beauty needs.

With our carefully selected team of expertly trained stylists, therapists and special treatment technicians, we are able to cater for the individual and promote their finest qualities and characteristics, working hard to deliver the best quality of service to you.

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Comments

Reviews (written by customers after their visit)

4.6

Venue rating

Based on 241 reviews

5 stars 182
4 stars 42
3 stars 9
2 stars 5
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Facials (12)
  • Makeup (1)
  • Hair
  • Blow Dry (20)
  • Brazilian Blow Dry Keratin (14)
  • Hair Colouring and Highlights (22)
  • Hair Conditioning and Scalp Treatments (3)
  • Hair Consulting (4)
  • Haircuts and Hairdressing (46)
  • Hair removal
  • Brazilian Waxing (75)
  • Hollywood Waxing (10)
  • Male Waxing (1)
  • Waxing (21)
  • Massage
  • Swedish Massage (10)
  • Therapeutic Massage (4)
  • Nails
  • Gel Nails (1)
  • Manicure (3)
  • Pedicure (8)
  • Two Week Manicure (4)
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Verified review Visited March 2017
Posted 4 days ago
Massage was good, but session was shorter than I anticipated. I booked a 45 minutes session but therapist was over with me in less than 40. I previously attended 30 minutes session and that seemed more value for money. Why pay more for what turns out to be extra 7 minutes?

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Verified review Visited March 2017
Posted 2 weeks ago
I had a Lycon Brazilian or Hollywood Wax and have awarded it 5 stars.

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Thank you!
Verified review Visited May 2016
Posted 2 weeks ago
Friendly and professional staff! Highly recommend

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Thank you very much, we hope to see you again
Verified review Visited February 2017
Posted 1 month ago
Very good massage. Very happy with the therapist.

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Thank you very much, we are so pleased you enjoyed it. See you again
Verified review Visited November 2016
Posted 3 months ago
Very happy with the haircut and the conditioning treatment.
Have awarded it 5 stars.

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Thank you very much for the review
Verified review Visited October 2016
Posted 4 months ago
Masseuse was definitely NOT registered, contrary to the Valentina's advertisement. She was unprofessional, had zero massage techniques, and was overall, clearly inexperienced. I'd highly advise anyone considering to have a massage here to stay away, unless you want to withstand a torturous hour of someone carelessly stabbing oil on you and cluelessly rubbing your body. Very disappointed.

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We are very sorry to hear that the experience was not to your taste but I can assure you that all our staff are highly experienced. Our beautician is of course, both registered and fully licenced with over 25 years in the industry.
I recommend that next time you choose a massage you might prefer something more relaxing as Swedish massage can be quite firm and invigorating.
Verified review Visited October 2016
Posted 5 months ago
I had a Hollywood wax and have awarded it 5 stars.

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Thank you very much
Verified review Visited August 2016
Posted 6 months ago
The staff could not have done more to make me feel welcome and resolve my booking error. Would definitely recommend it.

Thank you,

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Hello :) That's kind of you to say, thank you. We hope to see you again soon.
Verified review Visited August 2016
Posted 6 months ago
I had a Lycon Brazilian or Hollywood Wax and have awarded it 5 stars.

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Thank you for your review :)
Verified review Visited August 2016
Posted 7 months ago
I had a Blow Dry and have awarded it 5 stars.

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Thank you so much for taking the time to review!
Verified review Visited August 2016
Posted 7 months ago
A lovely, cosy salon in the beautiful area. Staff are friendly, caring and well experienced. I had a good time and would recommend Valentino.

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Thank you for your review, we hope to see you again soon
Verified review Visited August 2016
Posted 7 months ago
As usual Hollywood Wax by Michelle was perfect. Painless and Quick.

Thank you x

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Thank you :)
Verified review Visited June 2016
Posted 7 months ago
The therapist who waxes is a straight talking lady that really gets on with the job. She is quick and no fuss which I like a lot!

However, the prices are extortionate and the receptionist is quite rude. I don't feel like they care about repeat local business. a few colleagues have complained about this place and I now see why.

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Good morning Fiona,
Gaby here from reception (Salon Manager). I am very sorry I made you feel that way last night and can only apologise. If I could explain this from our position, our prices are set to allow us to to operate in the expensive area of Kensington, we also have highly qualified staff, so it is all relative I am afraid.
As I explained on the telephone when you made your booking, Treatwell appointments are available for last minute/on the day bookings only and the prices can vary depending on availability or demand. The prices can also change from hour to hour/day to day, which is the nature and the point of the app. May I take this opportunity to remind you that it clearly indicates in our terms and conditions (and is written next to the treatment that you booked) the discounted offers are set for 'New Customers Only'. Despite knowing you have already visited us a few times previously, I still accepted you as a discounted customer, out of good will. I hate that I offended you and can only apologise but I hope you can appreciate that I was doing what I could for you as a customer and what I am required to do for the business. Michelle is a fantastic beautician and the salon is in a premium area, offering premium treatments, I hope you can understand our position.
Warm regards,
Gabriella
Verified review Visited August 2016
Posted 7 months ago
I had a Swedish Massage (TUES -FRI) and have awarded it 5 stars.

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Thank you!
Verified review Visited August 2016
Posted 7 months ago
Amazing! The best place to go for a wax. Michelle is an angel and is soooooooo good!

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Many thanks :)
Verified review Visited August 2016
Posted 7 months ago
Thorough wax. The lady who does it is very chatty and nice.

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Thank you
Verified review Visited July 2016
Posted 7 months ago
Great, very quick and easy. Very friendly chatty beautician

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Great to hear thank you very much
Verified review Visited July 2016
Posted 7 months ago
Brilliant!

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Thank you!
Verified review Visited June 2016
Posted 8 months ago
Friendly and professional staff.

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Thank you for your review
Verified review Visited June 2016
Posted 8 months ago
Very quick and professional Brazilian wax. Michelle is lovely and thorough and has a 'no-fuss' attitude that allows you to not feel shy or embarrassed. Great value and nice salon. I will keep coming back!

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Thank you very much, we look forward to seeing you again! :)
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