I came into the salon with thick dark shiny Italian hair right? I just wanted it lightened a bit, with a nice cut, so I booked in a head of highlights and a trim. I ended up losing half my hair, I have bald patches, bits where my hair has snapped off an inch from the scalp, and the colour and cut was just absolutely awful. I've messaged the salon about it but received no reply. I'm so mad. I waited about a month to write this because I was hoping the condition would bounce back but it still looks and feels terrible. Nothing fixes it. It will literally take years for my hair to recover from this. Don't even bother with this place, please.
The stylist who did it (not sure if I should name and shame, should I?) was so bolshy, kept telling me that bleach wasn't dangerous in the right hands. These were certainly not the right hands. They put what I now suspect to be 40% vol bleach on my head and then put it under heat, literally turned my hair to mush. And then the toner! The salon didn't even have the right toner in stock, so they used a different one which was a noticeably greenish tone.
And to top it off, they thinned my already mangled hair because my hair was "too thick". Um, what? I think it was to try and hide the extent of the damage.
The cut is gross too. They stuck layers in and razored my hair (literally the opposite of what I wanted - I hate layers and razored hair - I wanted a neat one-length blunt cut because before this I was super proud of the quality of my hair) and I have no idea what they did to my fringe but it's a mess.
Avoid. At all costs. I'm seriously so upset with what they've done to my hair. They could offer me a refund and then some, but it's not going to put the hair back on my head. Even if they offered to fix it, I wouldn't want to go back there ever again because this experience was so terrible. That's how bad it is.