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Venue rating

3.9

240 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
The Spa at The Macdonald Portal Hotel Golf & Spa
The Spa at The Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa,
Cobblers Cross Lane, Cheshire, Tarporley, CW6 0DJ
United Kingdom

Hotel Spa

The Spa at The Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa,
Cobblers Cross Lane, Cheshire, Tarporley, CW6 0DJ
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

3.9

Chain rating

Based on 240 reviews

5 stars 91
4 stars 83
3 stars 49
2 stars 10
1 star 7
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (28)
  • Body Treatments (13)
  • Cellulite Treatments (7)
  • Steam and Sauna Therapy (75)
  • Face
  • Classic Facials (79)
  • Fitness
  • Golf (6)
  • Swimming (75)
  • Massage
  • Aromatherapy Massage (7)
  • Deep Tissue Massage (83)
  • Foot Massage (2)
  • Hand Massage (1)
  • Hot Stone Massage (24)
  • Indian Head Massage (16)
  • Sports Massage (3)
  • Swedish Massage (2)
  • Therapeutic Massage (17)
  • Nails
  • Manicure (34)
  • Pedicure (39)
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Verified review Visited December 2016
Posted 6 months ago
I went for a Two Night Rebalance and Recharge Spa Break and have awarded it 4 stars.

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Verified review Visited November 2016
Posted 7 months ago
The location is beautiful and the Hotel is decorated to a very high standard.
The spa was very smart and well kept however it lacked a jacuzzi which was a disappointment. The Room we were given exceeded our expectations and our view was lovely. The disappointment was the dining experience. The restaurant is very poorly managed and the waiting staff are indifferent and poorly trained. You get better service at McDonald's never mind a Macdonald. We were especially disappointed by the rude indifference of the restaurant manager who clearly had better things to do than worry about our multiple complaints about incorrect food being served.

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Verified review Visited November 2016
Posted 7 months ago
The treatment and therapist was excellent. The relaxation rooms were nicely decorated and lunch was nice but I think we would go for the afternoon tea next time. The staff were lovely but a bit unorganised and we couldn't have our desired treatment because the therapist was ill.

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Verified review Visited November 2016
Posted 7 months ago
I booked a day spa for my daughter's birthday and I and after booking with the venue the actual treatments that we required, I rang up the day before to confirm the timings of the day. It was confirmed that we would both receive treatments at 12.00 and 4.00 pm and be able to take part in the Aqua aerobics at 11.00 am, we were very surprised to find when we arrived they had one of us having a treatment at 11 and the next one at 12. When I stated that I had confirmed only the day before the timings of the treatments were 12 and 4, I was informed that there was nothing that could be done and I could either have the appointment at 11.00 or not have it and just have one treatment during the day. I was told that I had 3 minutes to make up my mind or lose the treatment slot. I was then ushered away into the treatment room where I was expecting a Hot Stone Massage but received a basic massage (although very good it was not what I was expecting). This went straight into a facial (very good and relaxing). I then had to ask for a robe and slippers before leaving the room. My daughter and I were not given a tour of the facilities at any time and at no point did anyone apologise for the mix up or offer so much as a cup of coffee!!!! We have been to several spas before and the therapists who gave the treatment were very good, the reception staff left a lot to be desired!!!

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Verified review Visited November 2016
Posted 7 months ago
Relaxing and enjoyable

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