Venue reviews

256 reviews
Spa Facilities
All round fantastic experience. Will most definitely be using Treatwell in the future.
Rachel Dey
6 days ago
Enjoyed our annual mother and daughter treat to this hotel. Great place to stay let down this time by a couple of minor issues: room phone not working, hair dryer not working (but promptly replaced on request) and last minute spa treatment booking missed as not recorded on the system; However managed to fit me in a little later than planned. Staff friendly and accommodating. Room clean and comfortable and good breakfast provided. Would recommend they slice the ham and mushrooms in the omelette rather than encasing them whole in the omelette though 😊 Happily return to this hotel 👍
14 days ago
A wonderful overnight spa! Able to use the facilities until 10pm. Nice and relaxing break away with my boyfriend as a de-stress away from work. However disappointed that some of the spa facilities were not working and haven’t been since the beginning of the month according to the notices, so the steam room was out of action the whole time we were there which was disappointing. Overall though a great stay.
24 days ago
Positives were: well equipped gym, good-sized swimming pool, lovely treatment, nice room and friendry staff. Negatives were: poor spa facilities- some facilities out of order, unclean men's toilet, excessive wait for evening meal, poor service, meal not value for money, very little hot veggie breakfast choice. Won't be returning.
Jonathan Tuck
a month ago
staff where very hit and miss. the lady that dod my body wrap was very good. however my 30 minute file and polish was only 20 minutes. could of filed cuticles as they needed doing. was disappointed that there was no hydro pool or Jacuzzi. the spa relax lounge shut earlier than we were told. there were no provisions for drinks by the sauna etc. the restaurant experience was so slow considering we booked a late slot and it was very quiet. lots of very young staff with no one taking the lead. one lad in the end finally stepped up and started to pay attention to our table. rooms were nice. grounds lovely. check in very professional
Kerry Mcgowen
a month ago
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The Spa at The Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa
Cobblers Cross Lane

The Spa at The Macdonald Portal Hotel is the ultimate in luxury. Set in a sublimely beautiful setting in the heart of Cheshire, Pure indulgence is the order of the day. Relax in this supremely tranquil environment whilst enjoying precious time to revive mind, body and soul.

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