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Venue rating

4.1

80 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Spa at The Macdonald Kilhey Court & Spa, Wigan
The Spa at The Macdonald Kilhey Court & Spa, Wigan
Macdonald Kilhey Court, Wigan,
Chorley Road, Standish, Worthington Lakes, WN1 2XN
United Kingdom

Hotel Spa

The Spa at The Macdonald Kilhey Court & Spa, Wigan
Macdonald Kilhey Court, Wigan,
Chorley Road, Standish, Worthington Lakes, WN1 2XN
United Kingdom

Opening hours

Mon - Tue 10:00 am - 8:00 pm
Wed - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Kilhey Court & Spa, Wigan part of Macdonald Hotel & Resorts

Staff offer a full range of beauty and Elemis body treatments alongside indulgent packages and overnight stays.

The relaxing beauty treatment rooms at The Spa at The Macdonald Kilhey Court Hotel are illuminated only by candle light and soundtracked by natural sounds, making them an ideal place to de-stress.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 80 reviews

5 stars 36
4 stars 29
3 stars 8
2 stars 5
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (3)
  • Steam and Sauna Therapy (18)
  • Face
  • Facials (37)
  • Fitness
  • Swimming (18)
  • Massage
  • Deep Tissue Massage (29)
  • Foot Massage (4)
  • Hand Massage (6)
  • Hot Stone Massage (14)
  • Sports Massage (1)
  • Swedish Massage (7)
  • Therapeutic Massage (9)
  • Nails
  • Manicure (8)
  • Pedicure (7)
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Verified review Visited February 2017
Posted 2 days ago
The receptionist, while welcoming, informed us that our treatments had been put back by 30 minutes. He said we should have been informed; we had not. Advised to help ourselves to a drink..no coffee"sorry we've run out, we've not had a delivery" is insufficient when you have paid £198..It was too busy..probably why our treatments were moved without consent. Yhe treatments were excellent.

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Verified review Visited February 2017
Posted 5 days ago
Like all Macdonald Hotels/Spa's I've been to, the rooms are all lovey and well decorated, ambience of the spa is always calming and lovely. Being Valentine's Day the facilities where a little crowded at times but not too busy to make use of everything comfortably. Full body hot candle massage was lovely.

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Verified review Visited February 2017
Posted 1 week ago
Clients where complaining , the service for food was slow. Also kept running out of food.

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Verified review Visited January 2017
Posted 1 month ago
The staff were friendly and helpful. The treatments were very relaxing, and we enjoyed the spa facilities and our afternoon tea. Lovely view from the restaurant, and good value for money overall.

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Verified review Visited January 2017
Posted 1 month ago
It was a lovely day spent for a treat for my mum and nice and local . The lunch was a surprise, didn't expect it to come in a box in different compartments all at once. Plus cold, but was nice.
The massage was fab, well needed.

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Verified review Visited January 2017
Posted 1 month ago
I went for a Christmas Treat for Two and have awarded it 5 stars.

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Verified review Visited December 2016
Posted 2 months ago
I went for a Winter Warmer Spa Day For Two People and have awarded it 4 stars.

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Verified review Visited December 2016
Posted 2 months ago
Describe your visit to The Spa at The Macdonald Kilhey Court & Spa, Wigan. It was a wonderful treat for my daughter and myself. The staff are very friendly and helpful.

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Verified review Visited December 2016
Posted 2 months ago
The included dinner had limited options and felt very low quality.

A few staff were not very helpful. Had to ask 3 times to get extra toast in the buffer breakfast. Asking for advice about places to visit in the area was met with a blank face.

The rooms were neat/clean/well-stocked, but our upgraded room had a horrible rattle which made a loud bang everytime somebody opened the doors in the corridor. This resulted in a disturbed night given there was a xmas party on at the venue and many guests shifting around.

The pool seemed quite small, but fine as it was not crowded.

The spa treatments (deep tissue massage), were well conducted and relaxing - recommended!

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Verified review Visited October 2016
Posted 3 months ago
Very good spa service. Confusing bedroom layout with limited signage too easy to get lost

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Verified review Visited October 2016
Posted 3 months ago
The spa facilities at Kilhey Court are superb, the staff were very helpful and polite. Both myself and husband had a back massage in the same room which was nice as it was my husbands first time and he seemed a bit unsure. The staff put us straight at ease by showing us around the facilities and suggesting the best time to get changed etc. The pool area was lovely. We didn't realise we needed a pound for the lockers but luckily we had one to hand. All in all it was a super day and made very relaxing.

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Verified review Visited October 2016
Posted 4 months ago
We had a lovely relaxing day. The staff werer all very friendly and professional. Nothing was too much trouble. There was tea, coffee, water, apples and oranges both in the reception area and the relaxation room which you could help yourself too. Lunch in the restaurant was delicious and the whole atmosphere was very pleasant. The only reason I have not given everything five stars was that the swimming pool was very small which I had not been aware of from the website. It was just big enough to swim in but only about five strokes from end to end. Having said that it was lovely and warm the jacuzzi was on permanently and the steam room and sauna were both very nice. There was an aquarobics class in the pool which we were invited to join in with and made very welcome. If you are not too bothered about swimming then this is a delightful place to spend the day.

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Verified review Visited August 2016
Posted 6 months ago
Excellent hotel set in lovely grounds. The meal at night was the best we have had for a long time although the staff struggled to get the bill right at the end of the night. Spa treatment was very relaxing and the staff very helpful too. Breakfast seemed a little rushed and was busy but that is because the venue is a popular wedding venue in summer.Overall value for money.

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Verified review Visited July 2016
Posted 7 months ago
I went for a Escape Luxury Afternoon Tea Spa Day and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 8 months ago
Went in for a spa day and the staff were very nice . Had a hot stone massage and a facial plus a posh afternoon tea which were all lovely. My only suggestion would for more massage options to be on offer x

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Verified review Visited May 2016
Posted 8 months ago
Lovely time thanks

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Verified review Visited May 2016
Posted 9 months ago
The food and venue were amazing, the best meal I've had in I don't know how long. How ever the treatments and the dos left a lot to be desired. We were told that the advertised manicure and pedicure were actually a file and polish. I have contacted the manager as I feel that we were rushed and nit provided with the service offered.

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Verified review Visited April 2016
Posted 10 months ago
I went for a Spa Day for Two People and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 10 months ago
Have recommended to other people

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Verified review Visited February 2016
Posted 1 year ago
A lovely way to spend a day!

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