My daughter and I had a lovely day at the spa followed by Afternoon Tea in the Laureate Restaurant. Everything was perfect, from the staff in the spa reception who really looked after to us, to the lovely facilities and treatments. The afternoon tea was delicious and served up in wonderful surroundings. Booking with Treatwell was easy and trouble free. I would definitely love to do this again.
The girls in the spa, especially Morgan, were so friendly. They made a relaxing day even better. The treatments by Morgan were of a high standard and well worth the money. The gym is of poor quality it's very few machines. The pool area was clean but not enough loungers out for people to put their towels on. One of the shower areas had rubbish piled up in the corner. However the staff did come and do a water test every hour and the chnging rooms were clean and suitable. The staff in the restaurant for the cream tea took almost 25 minutes to prepare although we were told to stick to our allotted time. This needs better communication I think.
Great staff and great value for money. The cream tea was plentiful and the cakes lovely; we had a nice window seat to look out over the grounds. I had the massage which was fantastic and my two friends had prescription facials. The spa has a few loungers and chairs to sit on around the pool and the pool area is very clean. Would recommend although my friend said that the therapist was talking to her the entire way through her treatment. Would definitely go again.
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Have been before. Excellent facilities and mercifully peaceful considering it was Easter Week. One strange thing - there were no tissues anywhere! This could just have been an oversight.Food a bit overpriced Inthought though.