The Spa at The Macdonald Berystede Hotel & Spa

Macdonald Berystede Hotel & Spa, Sunninghill, Ascot, Berkshire, SL5 9JH. Part of Macdonald Hotel & Resorts.
4.0
232 reviews
Macdonald Berystede Hotel & Spa, Sunninghill, Ascot, Berkshire, SL5 9JH. Part of Macdonald Hotel & Resorts.

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4.0
232 reviews
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All staff members were extremely friendly but not too in your face. The venue was beautiful and the spa extremely relaxing. Rooms were comfortable and clean. Accessible premises with lifts to spa and rooms.
Morgan
a day ago
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Chilled and relaxing - not quite! Atrocious customer service.... Arrived to a manager sat behind reception being quite rude to a customer, the steam room didn’t work and although the message was good why ask where you want focusing on if your still going to do the same message routine!! Then told to go to the bar for our glass of bubbles to then have to go all the way back to spa as needed a voucher. Left relaxed - not quite! Overall a very unimpressed!
Anonymous
9 days ago
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The day was good and my facial was brilliant. The thermal suite is decked out, and the outside jacuzzi really made our day! The only downside was is the pool area wasn’t very relaxing. There was a loud excerise class on blaring out music, followed by kids sessiosn an hour later. Not the most relaxing spa day in the world but the facilities were great!
Anonymous
11 days ago
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Really lovely setting for a girlie spa day. It has everything you need for a chill day. The Prosecco was really good. The sandwiches could have been more indulengant. My facial was really quick but my friends one was lovely so I think it’s just luck of the draw. The outside heated pool was our fav :) the facilities are everything you want and need even if they are quite small compared to others.
Sarah
a month ago
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I booked the most expensive package with a close friend of mine as we have a very hard year. My another passed away and I have been working very hard with not a lot of respite. I booked the spa package that included a 55 minute treatment and a 25 minute treatment with a lunch or cream tea and Prosecco. The manager of spa has apologised for the mishaps but I’m afraid my experience was ruined and we were left quite upset by the whole experience. The girls had forgotten to ring me prior to the visit to ask what treatments we wanted and so the miscommunication started before we had arrived. We spent ages explaining that no one had contacted us and they decided what we were having. Although the treatments were nice. The girls also forgot our times so I had to chase them for the treatments. When going for our lunch we had a half an hour window due to mid up with both of us booking our treatments. And we asked to be seated. The waitress although very nice did ask me to prove my booking. Again. Yet another spa couple had been shown to their seats straight away. Then we had the wrong menu 4 times and then the waitress realised the booking mistake and we had Moved tables as our reserved table wasn’t shown to us. Then the food took so long that we missed our treatment booking and when asked about desert and the missed appointment we given an option to go for he treatment and come back for desert which was not what we wanted. The food and location was lovely. The staff all polite. But the package was not workithis the aggravation we received overall for the price I paid to be spoilt for he day. I have nothing but bad luck this year. If was my birthday the week before and my friend had traveled down from Birmingham and we just felt very stressed when we left. I wish I could more appreciative as the treatments and ladies were nice. We got a little bag as a token of apology. But I feel this was too little too late. I get very little time off being self employed. I am a veteran and do private security and have a family. Time is very precious to me. I hope you can constructely use this to make sure guests that book a full day experience get a better customer service. The spa manager did find us and was very lovely and said we have the most expensive package of all the guests here and yet had the most issues. I cannot fault the ownership but it was still a disappointment.
Sarah
a month ago
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About

The Spa at The Macdonald Berystede Hotel & Spa
Macdonald Berystede Hotel & Spa
Sunninghill
Ascot
Berkshire
SL5 9JH

Everyone needs a little self indulgence from time to time and what finer surroundings to relax in than The Spa at The Macdonald Berystede Hotel?

We have a wonderful range of treatment programmes available, all using exclusive Elemis and Jessica beauty products. Our collection of Spa Days have been carefully designed to create a variety of pampering experiences. Alternatively, you may wish to create your own unique spa day by choosing from our spa tariff.

Why not extend your Spa Day with a totally relaxing overnight stay at the hotel? Take the opportunity to wine and dine in our fabulous Hyperion Restaurant and enjoy the comfort of our luxurious bedrooms.

MonMonday
9:00AM8:00PM
TueTuesday
9:00AM8:00PM
WedWednesday
9:00AM8:00PM
ThuThursday
9:00AM8:00PM
FriFriday
9:00AM8:00PM
SatSaturday
9:00AM6:00PM
SunSunday
9:00AM6:00PM
Products used in this venue

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