Venue reviews

166 reviews
Spa Facilities
Lovely massage to start , friendly helpful staff , clean spacious room , then delicious dinner . Great sleep , scrummy breakfast , little swim . The Perfect spa break
3 days ago
The hotel is beautiful and the staff are really friendly and helpful.
4 days ago
Fabulous day, great massage that was tailored to my requirements. Would definitely recommend
Emily Hastings
7 days ago
Foot treatment was terrible. And the facial wasn't much better and was 15 minutes shorter than scheduled. And it was also rushed and lacked technique. The lunch was ok but the napkins and coffee cups where stained and dirty. And I was challenged on numerous occasions to send a copy of my reservation email to the hotel. It wasn't stated anywhere about bringing a copy with me. There was green mould on the hydro pool outside and Jacuzzi wasn't working. I felt the day was way below the 4* spa it's made out to be.
a month ago
Last time I came to this spa I would have given it 5 stars but this time it was no where near as good. We were supposed to get a 25 minute treatment each but we couldn't book this in advance because no one picked up the phone when we called (it either just rang for ages or just went straight to voicemail) and no one replied to my emails (I can understand one going astray but five??). When we turned up they said they were fully booked and the staff acted like it was our fault because we hadn't prebooked our treatment. When we explained about calling we were told they were busy; no explanation was given for not responding to emails. After staring us in silence for a couple of minutes the receptionist eventually said we could use the spa facilities for the day like she was doing us a favour. Staff were rude and disorganised, if they were even around, and had a bad attitude. I went to reception a couple of times during my stay to find no one there. There were no robes although when you book it says these are provided. When we asked we were told they'd ran out and then we were told to check our hotel room to see if there was a robe there we could use (don't know what you're supposed to do if you hadn't booked an overnight spa stay and just came for the day). The spa was really loud and busy and I heard lots of other people complaining about problems they had experienced and treatments being cancelled. I also heard staff lying to people that arrived after us saying the spa doesn't provide robes when they obviously do as this is advertised and several people had robes that had spa written on them. Last time I came to the spa I thought it was brilliant and recommended it loads of people. I won't be doing that again! The hotel was nice to stay at and we enjoyed the breakfast. However, the bar ran out of all bottled soft drinks by lunchtime so you're only option was coke. We stuck to tap water. We also accidentally left a bag in our room when we checked out. When we asked reception about it they said nothing had been found in our room but they said they'd check again. When they found it and returned it, we found a bottle of water and a packet of sweets were missing! This was meant to be a really relaxing weekend break but it turned into a bit of a disaster. We made the best of it but it really wasn't what we were looking for from a spa break
2 months ago
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The Spa at The Macdonald Berystede Hotel & Spa
Macdonald Berystede Hotel & Spa

Everyone needs a little self indulgence from time to time and what finer surroundings to relax in than The Spa at The Macdonald Berystede Hotel?

We have a wonderful range of treatment programmes available, all using exclusive Elemis and Jessica beauty products. Our collection of Spa Days have been carefully designed to create a variety of pampering experiences. Alternatively, you may wish to create your own unique spa day by choosing from our spa tariff.

Why not extend your Spa Day with a totally relaxing overnight stay at the hotel? Take the opportunity to wine and dine in our fabulous Hyperion Restaurant and enjoy the comfort of our luxurious bedrooms.

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