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Venue rating

4.2

149 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Spa at The Macdonald Berystede Hotel & Spa
The Spa at The Macdonald Berystede Hotel & Spa
Macdonald Berystede Hotel & Spa,
Sunninghill, Ascot, Berkshire, SL5 9JH
United Kingdom

Hotel Spa

The Spa at The Macdonald Berystede Hotel & Spa
Macdonald Berystede Hotel & Spa,
Sunninghill, Ascot, Berkshire, SL5 9JH
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Berystede Hotel & Spa part of Macdonald Hotel & Resorts

Everyone needs a little self indulgence from time to time and what finer surroundings to relax in than The Spa at The Macdonald Berystede Hotel?

We have a wonderful range of treatment programmes available, all using exclusive Elemis and Jessica beauty products. Our collection of Spa Days have been carefully designed to create a variety of pampering experiences. Alternatively, you may wish to create your own unique spa day by choosing from our spa tariff.

Why not extend your Spa Day with a totally relaxing overnight stay at the hotel? Take the opportunity to wine and dine in our fabulous Hyperion Restaurant and enjoy the comfort of our luxurious bedrooms.

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Products used at this venue:
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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 149 reviews

5 stars 66
4 stars 54
3 stars 18
2 stars 6
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (22)
  • Body Treatments (10)
  • Body Wraps (5)
  • Steam and Sauna Therapy (24)
  • Face
  • Classic Facials (77)
  • Fitness
  • Swimming (28)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (70)
  • Foot Massage (3)
  • Hand Massage (3)
  • Hot Stone Massage (12)
  • Indian Head Massage (3)
  • Therapeutic Massage (31)
  • Nails
  • Manicure (28)
  • Pedicure (29)
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Verified review Visited May 2017
Posted 2 days ago
Excellent experience - loved the care and attention given to us -specially us being vegetarians ,meals prepared to accommodate our diet. Venue was excellent. Most likely to return.

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Verified review Visited May 2017
Posted 2 weeks ago
I visited the spa with my sister and mum for a treat before my sisters wedding. When we arrived the reception staff at the spa were not very welcoming and seems pre occupied with stocking up the level of towels etc.
We enjoyed our morning in the pool.
I wasn't happy with my massage, the therapist wasn't that good at technique and kept taking hands off during the massage and it all seemed very rushed. She also had her mobile on during the treatment and received a text message during my massage which I think is unacceptable, she didn't even apologise.
When speaking to my mum and sister there message was a lot longer and detailed.
After treatments we went back to relax on the loungers in the spa and use the facility's. However due to a water aerobics lesson we were unable to use the pool and the peaceful relaxation area was no longer.
With loud music and all the loungers taken with people's personal belongings from the lesson.
On leaving the spa we complained to the reception who didn't seem bothered or apologise and commented "better luck next time"
I will not be visiting again

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Verified review Visited May 2017
Posted 3 weeks ago
Overall I had a good experience at the spa. However, there were no robes available all day, which was a shame. There was water all around the pool which made the area extremely slippery and dangerous. There were dirty towels around the pool and changing room. In the relaxation suite, the music kept cutting out, which was not very relaxing! Having said this, the staff were very friendly, the facilities are good and the food in the restaurant was delicious.

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Verified review Visited January 2017
Posted 4 weeks ago
We had an amazing day. The massage therapist were really good and paid attention when my friends mentioned she'd injured her knee and wanted them to avoid that area. We had really nice hot chocolate and shortbread biscuits included. We bought lunch at the bar as well, which tasted really good and was served quickly. We particularly lived the outdoor pool, spent most of the day out there!!!

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Verified review Visited April 2017
Posted 1 month ago
Staff in the Spa were friendly and the therapists in particular were very good. Staff in the bar area were limited which put them under pressure and not all of them were particularly customer friendly. The afternoon tea was delicious and plentiful. The most disappointing part was trying to contact the spa by phone to book treatments, they never answered the phone or returned messages.

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