When I phoned to book my treatments they had no idea about my booking. I was then told they didn't have any space to fit our treatments in so would phone me back in an hour... two hours later still no phone call, so I phoned them back three times to finally get an answer to be told again they would phone me back soon in the next 10-15 mins. This took 40minutes for them to phone me back and was told we couldn't all go for our treatments together. This was quite annoying because we were a group of three so meant one of my friends was sitting waiting herself whilst we were having our treatments. Also included in the package was a glass of prosecco, which we did not receive at all or get offered. Very disappointing as we had paid for this as part of our package. The ladies changing room was clean enough but there was a sanitary towel lying on floor. The towels and robes were not particularly clean. Mine was covered in faketan and other stains, this did not make me want to wear it. Now on to the treatments, so after not being able to get booked together I went to wait for my treatment and the woman decided she wanted to take two of us just now instead of later. The treatments were nice. However, it wasn't all that relaxing as the lady was talking to me during it. Also, in my treatment room I could hear everything going on around me such as a hand dryer which also wasn't very relaxing. After talking to my friends after the treatments we all found out that we all got different things done and got asked to do different things regarding to keeping swimwear on or off. Also everyone else had a shower in their treatment room to use to wash off after being exfoliated but I had to leave my treatment room to use a shower that the lady put on to cold instead of warm. That also was not very relaxing. The loungers around the pool were also quite grubby and could've done with a good clean. Furthermore, the swimming pool was meant to be heated and it definitely wasn't. Apart from that I enjoyed my girly day with some friends.
Didn't get presecco on arrival as stated or gift bag of samples of produces used. When asked about presecco when waiting for treatment they said oh we do that after treatment as we had been there most of the day & treatment wasn't till 5pm we were last of the day so no one was there when we finished treatment & as I was going to be driving home couldn't have it anyway . Should have been part of the welcome. The coffee bar was poorly stocked when we were waiting for treatment was looking to have a snack no snacks there.
Felt the pool area could do with an upgrade & missing a jacuzzi which would have been nice .
Treatments we had were very good & therapist very nice.
Very chilled. Good service and value for money.
We had a great time, I love this hotel, it was very relaxing and the facial was lovely
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Our visit to spa was disappointing firstly we had no towels or robes which resulted in us having to carry clothes about with us and the girl who treated my husband was in such a hurry he couldn't enjoy his treatments he was then told he would have to put his clothes back on and go get his own robe and slippers ,this was my husbands dads 1st anniversary and I was trying to take his mind off of things which unfortunately didn't work as of the treatment he received.we had an overnight stay but couldn't wait to get out of there .also I spent £135 on products only to get home and discover that I had been giving some wrong products I am still awaiting them to turn up as the girl said she would post them out .