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Venue rating

1.9

39 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Soho Laser Clinic
The Soho Laser Clinic
7 Goodwins Court,
St Martins Lane, London, WC2N 4LL
United Kingdom

Salon

The Soho Laser Clinic
7 Goodwins Court,
St Martins Lane, London, WC2N 4LL
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

1.9

Venue rating

Based on 39 reviews

5 stars 13
4 stars 6
3 stars 4
2 stars 2
1 star 14
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Chemical Skin Peel (6)
  • Face Lift - Nonsurgical (1)
  • Facials (1)
  • Microdermabrasion (1)
  • Hair removal
  • Laser Hair Removal (9)
  • Soprano Laser Hair Removal (8)
  • Medical & Dental
  • Laser Treatments - Resurfacing (1)
  • Laser Treatments - Skin Rejuvenation (3)
  • Skin Tightening (5)
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Have you been here? Write a review
Verified review Visited July 2011
Posted 4 years ago
I am extremely happy with this clinic, the owner is very knowledgeable, kind and helpful. It is definitely the best salon I have visited so far through the Wahanda voucher and I would definitely recommend it. I bought the voucher for a microdermabrasion but was advised that is not suitable for my skin and had no problems getting a skin peeling instead.

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Verified review Visited June 2011
Posted 4 years ago
fab place tucked away down an alley, staff had good product knowledge, treatment was very good and would consider having again. Would recommend highly. Staff were helpful and friendly and gave a lot of product information without being too sales oriented.

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Verified review Visited April 2011
Posted 4 years ago
Had a microdemrabrasion treatment. The therapist was helpful and answered all my questions. The treatment was relaxing and well done although could have been a bit longer and more thorough. The clinic is small but loooks clean and nice. Overall it was good value for money.

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Verified review Visited April 2011
Posted 4 years ago
Very helpful staff. The therapist was very nice and professional. Made me feel comfortable and kept me informed about what he was doing during the treatment. The atmosphere was nice and relaxing although the treatment itself could have been a bit longer. Overall good value for money.

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Verified review Visited March 2011
Posted 4 years ago
This is my second time at the Soho Laser clinic for hair removal and each time I felt that Andy, the therapist did a very good job. He listened to all my concerns about sensitive skin and eczema and put me at ease for the treatment. The treatment itself is also painless and this is great for me as I am very sensitive to pain. I highly recommend the Soho Laser Clnic.

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Posted 5 years ago
The salon is small but pleasant enough. Initially I went in for my test patch. The area I chose for hair removal was the underarms. I then went in for the actual treatment. I've not had laser hair removal before and the sensation was not painful but was slightly uncomfortable (a slight pinching) due to the heat generated by the laser. It's been 2 weeks since I had the treatment and the hair growth is sparse so I would definitely consider having a course of 6 treatments.

My only gripes are that the venue was difficult to find (postcode in a GPS won't get you there and it's off the beaten track) and that there is no one manning the front desk (reception team is virtual); as a result, I had to stand outside for around 5 mins and was only let in after a few calls to reception and when Andy had finished his treatment with the earlier client who he was still in treatment with because she had arrived late.

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Verified review Visited February 2011
Posted 5 years ago
The best i ever had.
Cant wait for another treatments. IT was value for money.
The therapist understood my skin,he gave me good advice.
Looking forward for skin peel.
many thank.

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Verified review Visited January 2011
Posted 5 years ago
Loved this place- extremely professional, friendly and lovely clinic in general. I had Microdermabrasion for £25 which was a treatment I had not done before but the therapist explained everything and did a great job.

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Posted 4 years ago
Very very awful experience. Bought a Groupon voucher for 2 microdermabrasion sessions. First I had to wait a month for the first appointment, then was recommended to wait another month before doing the second one. I had to reschedule a couple of times due to work commitments, and it is impossible to get a weekend booking at this place. The clinic also called to push back one of my appointments so I had to wait even longer. By the time it finally got around to it they told me my voucher was no longer valid! Beware, they do NOT keep any records of when they reschedule you and will assume it is entirely your fault. I feel it is completely unreasonable that they do not honour vouchers despite the role they played in the delay. Despite having already been PAID for the treatment, he refused to do it, saying it would affect his business. Utterly appalling, very disappointed. Stay away, there must be better places who value their customers.

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Posted 3 weeks ago
I ordered a package with soho laser clinic for £1500. I have lost all that money now they have closed down. With no warning. I paid by Debit card and my bank say that after 120 days they cannot give me my money back. I never even got a patch test from Soho Laser for 4-6 months as they either didn't have any appointments available or their machines were broken.

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Posted 1 month ago
I paid over £900 for a course of 8 treatments 6 weeks ago, I had 1 but now they have shut down! I didn't hear anything from them until I turned up to my appointment today and found them closed down. They are not answering their phone. I am now filled with stress and worry about trying to get my money back! :( :( :(

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Comments

1 month ago
You not the only one! They took 1000 people money and gone

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4 weeks ago
This has just happened to me. I turned up today after making countless phonecalls, emails and letters. I was told that they packed up everything and left. They are still sending out appointment reminders to other clients. I have paid £1,900 and am absolutely shocked. I am in the middle of making an indemnity claim with my bank but am trying to also make a formal complaint.

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Posted 1 month ago
Please help! I paid through my paypal balance and they have said they won't refund the money because "the transaction was more than 180 days old". I didn't use ANY of my treatments. I'm heartbroken to have lost £500. I explained that I haven't used any of the services. Do you have any idea what I should do?

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Posted 1 month ago
How we can take a legal action against that man? Who is the best to contact?

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1 month ago
Its small claims court for taking the director to court personally, this would probably just leave a mark on his records saying he has been taken to court in relation to Soho Laser Ltd.
The company is indeed Limited Liability, so the director is not personally liable to pay you anything that the Company owes. For your money back, try your bank or credit card provider, or Financial Ombudsman. Also Citezens Advice Bureau website has helpful info.

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Posted 1 month ago
THIS COMPANY IS NO LONGER TRADING. OWNERS ARE LIARS AND TO BE AVOIDED!!

However on here they are still active! DO NOT let them get away with this!!! https://beta.companieshouse.gov.uk/company/06888194

PAID FOR 8 COURSE TREATMENT AND I HAVE HAD ONLY ONE. HAVE BEEN CALLING DAILY FOR A FORTNIGHT AND NO REPLY,NO NOTICE, ONLY FOUND OUT AS I WAS BOOKED IN FOR TODAY.

I WAS ADVISED TO DO THE FOLLOWING IF YOU ARE IN THE SAME BOAT AND THEY HAVE TAKEN YOUR MONEY AND RUN:

- Contact your bank and ask for a CHARGE BACK. They will fill out a form with you on the phone and file under goods not received.

- Write a letter to the address on the website above, send recorded deliv and ask for the following: a refund within 14 days, proof they have provided adequate pre-contract information (lack of this invalidates the contract and makes them taking payment in the first place illegal) and tell them they are in breach of contract by not providing the services I have paid for, therefore upholding my side.

GOOD LUCK - I certainly need it to try and claw back these funds! Legit soprano laser clinic recommendations VERY welcome!

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Posted 1 month ago
Have been going here for several years but I went for an appointment today and the company has done a runner. The landlady was there re-decorating - they went in and took all their machines away overnight and she is owed a lot of money. Time to get on to your bank if like me you have lost the best part of a very expensive package. Warning to others DO NOT buy online or you will lose your money.

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Posted 1 month ago
I have been going to Laser Soho Clinic for close to 8 months and if not great, the service and treatment were decent enough for the price. A couple of weeks when I was meant to have my last treatment of a course of 6, I recieved a text message from them saying that they had a bad watter leak and would be shut for a week due to power issues. They were supposed to get in touch to reschedule after they re-opened. It's been 2 weeks now and all phone calls go straight to voicemail. Given what other people are reporting on here, it does sound like they might be shut down permanently? A bit wrong of them not to post anything on their site regarding their closure, even if temporary. I would at least expect a text update.

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Posted 1 month ago
Stole my money!
I had a message on Monday confirming my appointment on Thursday 3.3.16 booked six weeks ago at the clinic; by the time I arrived at the clinic, it was closed. No one answered the bell or on the phone. Called several times but message were forwarded straight to voice mail, emails were not responded either. Thieves!! And the worst part is that you can still buy treatments on their website, Cheaters!!!
Very disappointed, I want my money back...I paid for the treatment of 8 courses and I just had 2.

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Posted 2 months ago
Hi Floreo,

I had a similar experience today. I turned up and the lady who answered the door said that they haven't been there for a couple of days and the number keeps going to voicemail. I am wondering if they have gone bust? Or is this just very bad customer service? Either way I think I should get onto the credit card company and get my money back. Have you had an appointment since?

I am very concerned about this company which is a real shame as I was very happy with the patch test.

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1 month ago
Hi i wondered if you managed to get a response from them?

I bought a package online and haven't been able to get through to them, i went there on Monday to find the place closed. I have emailed them also and had no response.

I have called everyday for the last 12 days and had no joy.

Its so very annoying i can't believe they are still taking payments if they are not still treating people.

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Posted 7 months ago
This place should be shut down. Awful experience, a total rid off your money and appalling customer service , staff unqualified and rude. They vandalised my face and left me bruised, they don't know how to operate the machinery. They keep on cancelling your appointments at last minute and they reduce the time of the treatment by starting late. They give you reduced prices but they reduced your treatments and the staff are not qualified so you pay for nothing but headaches. There is no receptionist and you are made to wait outside the building standing at the door until someone shows up. When you complain they make it worse for you, the boss is nowhere to be found and he moan at you for bruising his ego, they would make it much worse for you for complaining.

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3 months ago
Hiya, I've been going to them for half a year now. Everything's been fine so far, except them being late 15 minutes a few times. However, I went last week and found myself (and another customer) waiting over an hour and still no show! I even called the week before to double check that about my appointment time, and the lady reassured me everything was good. I've been calling for at least a week now and it's just been going to the answering machine. One day it even said the number is temporarily unavailable. I still have 6 sessions left and they haven't replied to my complaint email I sent a week ago. I haven't found any other complaints online apart from this one, and it's extremely suspicious. I'm willing to help if I can with evidence etc. Let me know

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3 months ago
Hiya, I've been going to them for half a year now. Everything's been fine so far, except them being late 15 minutes a few times. However, I went last week and found myself (and another customer) waiting over an hour and still no show! I even called the week before to double check that about my appointment time, and the lady reassured me everything was good. I've been calling for at least a week now and it's just been going to the answering machine. One day it even said the number is temporarily unavailable. I still have 6 sessions left and they haven't replied to my complaint email I sent a week ago. I haven't found any other complaints online apart from this one, and it's extremely suspicious. I'm willing to help if I can with evidence etc. Let me know

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3 months ago
I have had the same awful experience. I have not been able to book an appointment for weeks and have had no response on the emails. I am of the impression that they have gone bust yet they are still happy to take payment for new packages on their website even though they clearly have no intention of providing the service! Liblet- myself and a friend who have both bought packages and are either owed treatments or a refund would be happy to come aboard your claim with our evidence and experiences. PLEASE BEWARE anyone looking to purchase any services from them as you will NOT get your service or your money back!

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3 months ago
Hiya, I hope Liblet sees these messages and replies, and thanks for commenting Esys01, my emails muneerah_y@hotmail.co.uk; I tried looking for a way to contact Liblet but there's no kind of information on her profile. Unsure how to deal with this, but I know there's going to be a LOT of people in the same situation as us.

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1 month ago
Hi Floreo, I will be getting in touch as I too have become a victim of this awful Andy and his theft of my hard earned money has made me SO angry, I have posted some advice from the citizens advice bureau above and from my bank so I hope this helps others in the same position - I turned up today and found them "no longer trading" and Andy lied to my face two weeks ago when I turned up for my appointment and found them packing up - sorry i mean "tending to a water leak" and he rescheduled my appointment and therefore lied to my face...

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