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Venue rating

4.1

1083 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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The Runway
The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Hair Salon

The Runway
Unit 2,
11-13 Horseferry Road, City Of Westminster, London, SW1P 2AH
United Kingdom

Opening hours

Mon - Tue 11:00 am - 8:00 pm
Wed - Thur 11:00 am - 9:00 pm
Fri 11:00 am - 8:00 pm
Sat 9:30 am - 6:30 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

At The Runway, discover what it means to be the most important person. In the trusted hands and expertise of our professional hair and beauty team, you will receive full VIP treatment. We offer a wide range of complimentary services, from delightful refreshments to free Internet access. After your relaxing experience, you'll leave full of confidence and feeling a million dollars!

"Be the focus of everyone's attention at The Runway"

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 1,083 reviews

5 stars 378
4 stars 428
3 stars 186
2 stars 50
1 star 41
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (3)
  • Body Wraps (2)
  • Face
  • Acne Treatments (3)
  • Facials (114)
  • Facials - Men's (2)
  • LVL Lashes (5)
  • Microdermabrasion (4)
  • Hair
  • Blow Dry (22)
  • Brazilian Blow Dry Keratin (36)
  • Hair Colouring and Highlights (74)
  • Hair Conditioning and Scalp Treatments (18)
  • Hair Consulting (9)
  • Haircuts and Hairdressing (528)
  • Hair removal
  • Bikini Waxing (1)
  • Brazilian Waxing (20)
  • Hollywood Waxing (11)
  • Waxing (159)
  • Massage
  • Aromatherapy Massage (27)
  • Deep Tissue Massage (6)
  • Hand Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (69)
  • Medical & Dental
  • Cosmetic Injectables (2)
  • Nails
  • Manicure (39)
  • Pedicure (37)
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Have you been here? Write a review
Posted 1 day ago
Well I went to this salon a while ago and had a very good wax , the best wax I've had actually, have been recently and was not the same therapist and was very disappointed from the minute I walked in to the salon ! From reception right through ! None of the old staff are here anymore , I liked coming to the same therapist who was called Rachel I believe ! She was amazing and a very good waxer and good at what she did ! I have been told she works locally at appuru so will be checking this out !

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Posted 2 days ago
Under new management!! Oh dear! Been going here for years - probably about 6-7 in total and after a complete nightmare trying to actually just book an appointment the whole thing just ended up being a shambles from start to finish. The new manager is RUDE and has zero customer service or people skills, no acknowledgment that you are a regular customer, and actually quite dismissive that anything is actually wrong with the way she is "trying" and I use the term loosely, to run the place?! All the long standing staff have left, the place is deserted and I imagine that most of the regular customers will leave and go elsewhere shortly after they realise that the prices have been massively inflated without any change to the salon! For example a very junior stylist for a basic cut - £55?? I can go to Mayfair for that! Good luck to them - I think they're going to need it, what a shame as this place used to be really good. I won't be returning and I will not recommend this place to anyone anymore. Ps there's a big sign on the desk saying DO NOT ASK FOR DISCOUNT - aimed at the regulars that used to get their card stamped to qualify for discounts on treatments.

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Posted 3 weeks ago
I used to love this salon - my stylist was great and there were always special offers that made it affordable. Unfortunately it's under new management so the prices have gone right up, and the quality doesn't justify this. The place was almost empty when I went last week, and my lovely stylist was no longer there. The stylist I had wasn't interested in hearing what I wanted, and in the end the bill was twice what I used to pay. Like the lady below I can't afford these prices (especially not for a slightly below-average haircut) so won't be going back.

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Verified review Visited November 2015
Posted 1 month ago
Great service, just very sad that the prices have jumped up! I'm unable to afford these newer prices so won't be coming back. Very sad.

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Verified review Visited August 2016
Posted 1 month ago
I had a waxing and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 1 month ago
It was really nice treatment for eyebrow. The staff was very kind and the service was very good.

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Verified review Visited June 2016
Posted 2 months ago
very good - thanks

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Verified review Visited June 2016
Posted 2 months ago
An excellent wax - really pleased with results. Didn't enjoy 30 min lecture on not shaving though, or fact they told me at the end I had to pay extra for hot wax. This was not made clear beforehand or that there was even an alternative.

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Verified review Visited June 2016
Posted 2 months ago
Great haircut. They've been convincing me for months to cut my hair short and I'm really glad I did! Great cut, loads of compliments from friends and family. Will definitely return.

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Verified review Visited June 2016
Posted 2 months ago
Very happy with the results of the Brazilian Blow dry I had done at the Runway salon. The stylist who did the treatment (Ana-Maria1) was very attentive and did a very good job. The treatment booked via Treatwell at a price of £85 was good value for money. However I don't think I would go back to have it done at a full price of £170 ( I'm not sure why these treatments have to be so expensive)

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Verified review Visited June 2016
Posted 3 months ago
I had a Haircut and Moroccan Oil Treatment and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 3 months ago
Love this place. Really welcoming, made me feel really comfortable and did a great job with my hair!

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Verified review Visited June 2016
Posted 3 months ago
I went for a trim with Lauren who was great. Really friendly and made sure I was happy with the length being cut off. The salon was a nice little find right next to my office!!

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Posted 3 months ago
I had Hollywood waxing and a full body massage.

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Verified review Visited May 2016
Posted 4 months ago
Excellent waxing, will most likely go back. staff was very nice and made sure i was comfortable at all times.

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Verified review Visited May 2016
Posted 4 months ago
I had a Haircut and Moroccan Oil Treatment and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 4 months ago
I had a waxing and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 4 months ago
Great keratin treatment would definitely recommend!

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Verified review Visited May 2016
Posted 4 months ago
Excellent, as always. I was welcomed as soon as I walked in the door. The salon is clean and friendly. The waxing itself was good, she was very thorough and didn't miss any bits (which often happens when I have gone to other places, because my hair is blonde and hard to see). The wax was a good temperature and she made sure I was comfortable.

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Verified review Visited May 2016
Posted 4 months ago
Thank you. Excellent!

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