Some aspects were disappointing - threadbare towels, tatty robes, no slippers (flip flops produced on request), no toilet paper in one of the loos, no soap in the ladies changing room, conditioner had run out in the shower, changing room and reception area very cold, steam room and sauna not warm enough to sit in when we first tried to use them.
However, the gentleman at the spa reception all day was extremely helpful and tried to rectify everything we told him about. The treatments were great.
Shame the overall experience was not more luxurious and did not reflect the grandeur of the hotel. The day was let down my a number of basics not being right.
Lovely old castle in a great spot, very romantic! Parts of the castle exterior could do with a bit of tlc but the interior is well kept, clean and very in keeping with the castles character. The spa could do with a bit of attention in particular a good clean but that didn't affect our lovely relaxing afternoon we had, the therapist who did our treatments was an absolute professional and so lovely, the treatment was one of the best I've had! Lunch and wine was pleasant too! Berties afternoon tea and evening meal was also delicious, all in all we had a great couple of days and would Def go again.
The staff were so friendly and kind and the overall facilities were great. My only downfall was the sauna wasn't working and only 1 hot tub. This didn't matter too much as it wasn't busy when we went. The copper bath was lovely but as I was with my mum not a partner, I could have done with either a wider bath or a separate one. The massage was amazing and the girls that did it really knew what they were doing and we both felt so wonderful afterwards. Food was gorgeous, hats off to the chef! Staff were quite happy to assist us in anything we needed.
Overall a fantastic experience and my mum had a birthday she won't forget
Therapists lovely andprofessional and excellent. Hotel shabby and in need of an update. Asked for our glass of wine as per package with lunch and was told it wasn't in our package. Felt awful, like we were trying to get something free.
The Moat Spa rests in the rustic woodland grounds of this ancient castle’s moat. In creating it we have taken a playful yet sophisticated approach bringing together nature and luxury. We are proud to offer ESPA facials & body treatments, Jessica manicures & pedicures, Bare Minerals make up, Gelish nails, and waxing.
Step inside the Thermal Suite or take an indulgent afternoon tea - Moat Spa style.
We look forward to welcoming you to our imaginative take on a real, natural spa.