Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.1

33 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Book now
Group booking enquiry?
Please select the service you’d like to book.
The Laboratory Spa & Health Club - Muswell Hill
The Laboratory Spa & Health Club - Muswell Hill
The Laboratory Spa and Health Club,
The Avenue, Muswell Hill, London, N10 2QE
United Kingdom

Day Spa

The Laboratory Spa & Health Club - Muswell Hill
The Laboratory Spa and Health Club,
The Avenue, Muswell Hill, London, N10 2QE
United Kingdom

Opening hours

Mon - Fri 10:30 am - 9:00 pm
Sat 10:30 am - 8:00 pm
Sun Closed
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Laboratory Spa & Health Club - Muswell Hill part of The Laboratory Spa and Health Club

Our philosophy in designing the Laboratory Spa and Health Club has been to create an environment that offers a sanctuary from the stresses and strains of modern life.

We believe that all our members will appreciate the care and attention that has been paid to every detail of the club and that the quality of the facilities, high standards of cleanliness and customer service which we promise will be reflected in an atmosphere rarely enjoyed in other clubs.

See more
Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 33 reviews

5 stars 15
4 stars 13
3 stars 4
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (1)
  • Steam and Sauna Therapy (21)
  • Face
  • Facials (2)
  • Fitness
  • Swimming (21)
  • Massage
  • Indian Head Massage (1)
  • Sports Massage (1)
  • Therapeutic Massage (2)
Show more
Verified review Visited January 2015
Posted 11 months ago
Lovely spa and friendly staff.

Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2015
Posted 1 year ago
Lovely spa day ,friendly staff and a very nice environment.

Report as inappropriate

Be the first to comment on this review

Cancel
Posted 1 year ago
Terrible terrible company do NOT go there. Booked an appointment and turned up only to be told it was not at that branch but the other side of London. Said they would not refund the fee even though no therapy was provided and charged me regardless. Much better Spa's in London who do care about customer service. Go elsewhere.

Report as inappropriate

Be the first to comment on this review

Cancel

Comments

Dear Sir,

From what we understand of the incident, the miscommunication was all yours, however to meet you half way we offered and applied a very generous 50% reduction in the cost. "The other side of London" only happened to be 15 minutes away of which our therapist at that Club was prepared to work later to see you especially.

I'm sorry you take a different view of this.

Kind regards

Seb Barre
General Manager
The Laboratory Spa & Health Club
Verified review Visited April 2015
Posted 1 year ago
Booked the spa day for two as a last minute surprise. Struggled to get through on phone to book - took a whole day to sort out, but the manager was friendly when we finally spoke.

Lovely warm welcome from all staff and tour by the manager - provided with towels, gowns, flip flops and a small gift, which was all very welcome. The lunch was included and we could have anything off the menu - both of us were really pleased, and the unlimited supply of juice of the day was great.

We had full use of the relaxation room to ourselves, which gave us a decent level of privacy. The only problems were a lack of music (I spied an opportunity to link up an iPhone with the sound system, but the staff didn't seem to know) and our coffee wasn't topped up regularly. The pool, jacuzzis and saunas were all clean as to be expected and not too busy on a weekday.

If another couple had booked a spa day I can't help feeling the day would've been slightly odd, as we would've been sharing a small space (the relaxation room) with strangers.

We also booked a 35 minute massage, which only lasted 24 minutes. Given the price, this was quite disappointing.

All in all we had a lovely day and would recommend to others seeking a bit of solitude in London...

Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
Nice manager guided us through. There was lovely relaxing room available just for the day spa users with tea and music. Lunch was good and complimentary. Overall we had a good day there.

Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews

Venues nearby

See more venues in Muswell Hill