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Venue rating

4.2

33 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Laboratory Spa & Health Club - Muswell Hill
The Laboratory Spa & Health Club - Muswell Hill
The Laboratory Spa and Health Club,
The Avenue, Muswell Hill, London, N10 2QE
United Kingdom

Day Spa

The Laboratory Spa & Health Club - Muswell Hill
The Laboratory Spa and Health Club,
The Avenue, Muswell Hill, London, N10 2QE
United Kingdom

Opening hours

Mon - Fri 10:30 am - 9:00 pm
Sat 10:30 am - 8:00 pm
Sun Closed
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Laboratory Spa & Health Club - Muswell Hill part of The Laboratory Spa and Health Club

Our philosophy in designing the Laboratory Spa and Health Club has been to create an environment that offers a sanctuary from the stresses and strains of modern life.

We believe that all our members will appreciate the care and attention that has been paid to every detail of the club and that the quality of the facilities, high standards of cleanliness and customer service which we promise will be reflected in an atmosphere rarely enjoyed in other clubs.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 33 reviews

5 stars 14
4 stars 14
3 stars 4
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body Treatments (1)
  • Classic Facials (1)
  • Sports Massage (1)
  • Steam and Sauna Therapy (23)
  • Swimming (23)
  • Therapeutic Massage (2)
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Verified review Visited June 2017
Posted 1 week ago
I went for a Spa Day Escape for Two and have awarded it 5 stars.

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Verified review Visited June 2017
Posted 4 weeks ago
Good welcome & showround. Superb facilities enjoyed an aqua class, delicious lunch. Relaxation room a good idea, treatment was wonderful - lovely beautician. Cafe staff disinterested & lady on desk on leaving was dismissive. On the whole it is a wonderful facility let down by some of the team. Very good value! 😊

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Verified review Visited January 2015
Posted 1 year ago
Lovely spa and friendly staff.

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Verified review Visited March 2015
Posted 1 year ago
Lovely spa day ,friendly staff and a very nice environment.

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Posted 1 year ago
Terrible terrible company do NOT go there. Booked an appointment and turned up only to be told it was not at that branch but the other side of London. Said they would not refund the fee even though no therapy was provided and charged me regardless. Much better Spa's in London who do care about customer service. Go elsewhere.

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Comments

Dear Sir,

From what we understand of the incident, the miscommunication was all yours, however to meet you half way we offered and applied a very generous 50% reduction in the cost. "The other side of London" only happened to be 15 minutes away of which our therapist at that Club was prepared to work later to see you especially.

I'm sorry you take a different view of this.

Kind regards

Seb Barre
General Manager
The Laboratory Spa & Health Club
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