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Venue rating

4.4

23 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Cove Spa Hitchin
The Cove Spa Hitchin
8-10 Arcade Walk,
Hitchin, Hertfordshire, SG5 1EE
United Kingdom

Day Spa

The Cove Spa Hitchin
8-10 Arcade Walk,
Hitchin, Hertfordshire, SG5 1EE
United Kingdom

Opening hours

Mon 10:00 am - 6:00 pm
Tue - Fri 10:00 am - 8:00 pm
Sat 9:00 am - 5:00 pm
Sun 10:00 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Cove Spa Hitchin part of The Cove Spas   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Multi Award Winning Cove Spa are winners of 'Spa of the Year 2015' at the London Hair & Beauty Awards!

We offer a wide range of beauty treatments to both women and men in our beautiful and relaxing atmosphere, equipped with a thermal suite which boasts the best facilities in town - steam room, aromatherapy room, monsoon shower and a couples treatment area.

The Cove Spa is renown for its personalised service and cutting edge treatments; we offer you a superb choice of spa rituals, facials, massages, inch loss body wraps, anti cellulite treatments, manicures, spray tanning, holistic treatments, hot stone massage, Indian head massage and waxing. All you have to do is relax and enjoy being pampered.

We only use products from leading brand companies, these currently include the following product houses.

ENVIRON, famous for anti-aging treatments and skincare, CACI for non-surgical face lifts and skin blemish repair Aromatherapy Associates facial and body treatments Jessica for manicures and pedicures – including the exquisite GELeration soak-off nail system Lash Perfect eyelash extensions St Tropez Spray Tan (the brands favoured by the stars).

Our experienced therapists offer you treatments in a calm relaxed and air conditioned treatment room where you will have the opportunity to discuss any concerns you may have relating to beauty.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 23 reviews

5 stars 12
4 stars 8
3 stars 1
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Infrared Therapy (1)
  • Face
  • Facials (2)
  • Hair removal
  • Male Waxing (1)
  • Waxing (2)
  • Massage
  • Deep Tissue Massage (1)
  • Foot Massage (2)
  • Pregnancy Massage (2)
  • Swedish Massage (2)
  • Thai Massage (2)
  • Therapeutic Massage (3)
  • Nails
  • Gel Nails (8)
  • Manicure (1)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 2 weeks ago
I had a Gel Nails and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 2 months ago
Really lovely spa and the lady taking care of me was wonderful (so sorry I've forgotten your name!) Gels in particular were really lovely and the atmosphere and products were great. Very serene, I was offered water and herbal tea and felt extremely well-looked after and pampered!

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Verified review Visited May 2016
Posted 2 months ago
I was very impressed. I booked on the day and was unfortunately running 15min late. I called in advance and it was absolutely no issue for them. On arrival they took care of me offered water and then I continued to the treatment. Male waxing was done in a professional manner and overall I was very satisfied with the experience.

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Verified review Visited May 2016
Posted 3 months ago
I had a Gel Nails and have awarded it 4 stars.

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Verified review Visited May 2016
Posted 3 months ago
Pedicure here was perfect. All on time, no running late, good facilities and friendly staff.

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Verified review Visited April 2016
Posted 4 months ago
Very nice ambience, the process was as comfortable as it could be and tea was provided

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Verified review
Posted 4 months ago
My partner had booked for me a 45 min Swedish express massage. I have arrived 15 min before my booked appointment where the woman at reception gave me some papers to fill whilst she was talking with another client. At this point it has already passed my starting time when she introduced herself as Jess and that she will give me the massage; I asked to use the toilette and after we chatted about which kind of massage I had before. As it transpired the "consultation period" was included in the 45 min of massage...of which I only had about 30 minutes of massage out of booked 45 min. Suffice it to say I felt ripped off.
I was very disappointed with the process especially as I asked Jess 3 times to apply more pressure on my back but to no avail. Not planning to visit them again in all honesty.

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Verified review Visited March 2016
Posted 4 months ago
I had a Pregnancy Massage and have awarded it 4 stars.

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Verified review Visited March 2016
Posted 5 months ago
I had a Lovers’ Cove Ritual for Two and have awarded it 4 stars.

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Verified review Visited March 2016
Posted 5 months ago
I had a Environ Vitamin Facial and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 5 months ago
nice friendly staff and relaxing atmosphere.

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Verified review Visited March 2016
Posted 5 months ago
Very good

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Verified review Visited February 2016
Posted 6 months ago
appointment on time.Good service. Friendly staff.Enjoyed experience.

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Verified review Visited January 2016
Posted 6 months ago
very pleased with my manicure and Gel nails.

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Verified review Visited January 2016
Posted 7 months ago
Good experience.Would use again.

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Verified review Visited December 2015
Posted 7 months ago
I really enjoyed it. The lady was very friendly and told me everything I wanted to know. Afterwards I felt no aches and pains whatsoever-something I haven't experienced in a long time!

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Posted 8 months ago
Firstly, the toilets in the changing room were in such a terrible state that I couldn't face going in there, the first dressing gown was filthy and clearly hadn't been washed from the previous client (so I put this straight in the laundry basket) and the second gown was suitable for a size 10 dress only, which unfortunately I am not. The steam room had a terrible smell of drains/dampness which meant we spent very little time in it, the spa suite was in need of a repair with paint peeling off the ceiling and finally during the massage the consultants were mouthing to each other whilst carrying out the treatment, which I found extremely rude. I paid £160 for this 2 hour session which is extortionate given the overall experience and would never return. Terrible!

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Comments

8 months ago
Dear NLS1234567, could I kindly check if you've left a review for the right Spa?

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8 months ago
It was The Cove Spa at Hitchin that we visited last Friday.

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Verified review Visited August 2015
Posted 1 year ago
I had a facial. manicure and eyebrows done .It was very relaxing and I would recommend it to family and friends.

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Verified review Visited August 2015
Posted 1 year ago
I had a Express Massage and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 year ago
The spa facilities were great and the massage was fantastic. Great pressure and very relaxing. The staff were friendly and attentive. There was also an unexpected feature in a steam room which was very nice!

However, the Lovers Cove package wasn't as described either on the Wahanda or on the Spa website. We package states we recieve three treatments; a foot ritual, a full body massage and lastly a choice between a scalp or foot massage. We were given the first two and then told that the last part was incorporated into the full body massage (which although very nice focused very little on the scalp which we both would have chosen as the additional treatment). I would advise Cove Spa to amend their package description so others aren't expecting three treatments as well. Or if this was a mistake by the spa staff to compensate us accordingly.

Other than that, it was great!

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