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Venue rating

3.5

70 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
The Bannatyne Spa Millbank
The Bannatyne Spa Millbank
4 Millbank,
London, Westminster, SW1P 3JA
United Kingdom

Day Spa

The Bannatyne Spa Millbank
4 Millbank,
London, Westminster, SW1P 3JA
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

3.5

Chain rating

Based on 70 reviews

5 stars 16
4 stars 24
3 stars 14
2 stars 7
1 star 9
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Acrylic, Hard Gel & Nail Extensions (1)
  • Bamboo Massage (1)
  • Classic Facials (18)
  • Deep Tissue Massage (2)
  • Hot Stone Massage (1)
  • Indian Head Massage (5)
  • Lava Shells Massage (1)
  • Manicure (3)
  • Spray Tanning and Sunless Tanning (2)
  • Swedish Massage (28)
  • Therapeutic Massage (24)
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Posted 7 years ago
I went here in March 2011. My brother had given me a pamper day for 2 for my 30th. This included 3 treatments per person as well as use of gym and classes.

Gym - small - lacking some equipment that I am able to use at a more basic budget gym that I am a member of.

Changing rooms - smelt of damp, no shampoo/conditioner available, in need of refurb.

Spinning class - worst spinning class I have ever been to - no structure, basically just going for full pelt for the whole class, no variation of what we were doing except sit down/stand up, no visualisation of what we were doing (e.g. hill climb etc). My friend has never done spin and I had to help her set up the bike, and there was no explanation to her as to what to expect (mind you not that it was needed - he could've said just go fast at the highest resistance you can manage for 45 minutes, job done).

Pool/jazuzzi etc - fine

Treatments - It seems that as soon as the therapists twig you are on a pamper day they don't bother as they know you're probably an out of towner and not likely to come back
- My friend only got 2 of the 3 treatments she should have had
- My therapist took me to my treatment room and then disappeared for 10 minutes
- My 30 min massage lasted 10 mins - was reasonable massage but not what I was supposed to get (my friend has the same experience next door for hers)
- We filled in forms about skin type etc but the therapists did not have these (as they didn't know who was who between me and my friend) and asked me if I had any allergies/skin conditions after she had slapped a load of product on my face.
- My facial only lasted 10 mins (again should've been 30 mins).
- My therapist sat at the stool at the head of the massage bed texting whilst she was waiting inbetween products during the facial (and whilst I had eye pads on). This made it hard to relax as she was holding the phone by my ear!!!
- Eyebrow shape - poor/average

All in all pretty disappointing, especially as we had treked into london for this 'pamper' day. I left feeling disappointed, and realising what value for money my regular 'budget' gym is!

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Posted 7 years ago
I booked this as a birthday present to take my friend to, and it really was great. The booking was very efficient and helpful, although give yourself a good month in advance to get an appointment that you want.

The treatments were excellent and the spa facilities were fantastic although a little limited (we stayed out of the gym). The only negative would be that some of the facilities seemed a little dated as though they could do with a bit of money invested to make them more contempory

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Posted 7 years ago
I had a great time at this venue. It was bought for me as a present for myself and my husband. The massage was lovely and relaxing and we had the use of all the other facilities for the day. Well worth a visit!

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Verified review Visited January 2011
Posted 7 years ago
I had a lovely day and facilities we had were spot on. The changing rooms could do with a referb and possibly a larger waiting area or an area where guests can chill.
Apart from that we have a lovely time and would go back again.

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Verified review Visited January 2011
Posted 7 years ago
This spa was very small and not well kept or clean making it difficult to relax for what was meant to be a spa day. When we first arrived, we waited 10 minutes to be shown around. When we were eventually called we were shown around by the cleaner because the receptionist had gone for a cigarette!!
The gym facilities were nice.
When we arrived for our therapies in the afternoon, we were told that they had only booked us in for one, instead of two, however they did acknowledge that it was there mistake and rebooked us for an hour later. The therapies themselves were not bad but I found it difficult to relax because of the previous hassle with rebooking them. The facilities around the pool are terrible. The space around the pool is tiny and there is nowhere to sit, relax and read, as we had hoped to do on our relaxation day.
Overall, I found this day disappointing and would not recommend it to anyone.

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