The hotel and it s location is great. The room was supposed to have a double bed but it was split into twins. We have managed to put the bed together with not much fus. After a meal and drinks we came back to the room and i fell aslep while my better half wanted to watch some tv. Which we discovered that it wasn t working. When she mentioned it to reception they offered to swap it immediately but as i was asleep she went without it. Hence the reason i haven t scored anything down for this as reception wanted to remedy the problem on the spot.
Unfortunately there was a lot of chlorine in the pool that day and it effected my eyes and my sisters skin. Apart from that we had a fab time.
The hotel is lovely, the staff were lovely as was the light lunch. the treatment was excellent. The steam room had a slight musty smell though. We had a problem with the booking as Treatwell had said that the date we wanted was available when in fact it was fully booked. The staff at Thainstone were very apologetic and fitted us in on another day.
my first time at the venue and I look forward to my second visit. Me and my friend went for a girly spa day and thoroughly enjoyed ourselves. Staff were friendly and experienced and very helpful. The facility is clean and refreshing very relaxed atmosphere.
Included in our package was a 2 course light lunch which we found a bit disappointing as the service was very slow and we felt we were kept waiting a very long time. However i would still go back and recommend it to my friends.
Show more reviews...
I had a thoroughly enjoyable day and felt so relaxed after spending 5 hours in Thainstone house. The lunch was lovely but took a lot longer than we expected. We did get an apology for the wait and were given money off our drinks bill so all ended well. I will definitely make it a more regular trying.