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Venue rating

4.3

157 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel Cardiff at Mercure Cardiff Holland House Hotel & Spa
Spa Naturel Cardiff at Mercure Cardiff Holland House Hotel & Spa
Mercure Cardiff Holland House Hotel and Spa,
24-26 Newport Road, Cardiff, CF24 0DD
United Kingdom

Hotel Spa

Spa Naturel Cardiff at Mercure Cardiff Holland House Hotel & Spa
Mercure Cardiff Holland House Hotel and Spa,
24-26 Newport Road, Cardiff, CF24 0DD
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel Cardiff at Mercure Cardiff Holland House Hotel & Spa part of Mercure Hotels

A 4 star luxury hotel in the centre of Cardiff, 15 minutes walk from Cardiff Central railway and bus station and a 30 minute drive from Cardiff International Airport. Features 165 refurbished en suite rooms, restaurant, bar as well as a luxury leisure club and spa.

Spa naturel is the ultimate indulgence for the perfect weekend break. In your own time, in your own style, to your own limits, Our emphasis is on making you feel completely comfortable, whether you want to sink into a sauna, exercise in our gym, do gentle aerobics, indulge in a deep massage treatment or just chill out in the lap of luxury.

It's not about being a health fanatic or a fitness freak (although you're welcome to step up the pace if you feel the need). We're here to give you the space to relax, refresh and recharge your batteries in the most soothing of environments, softly candlelit and suffused with the aroma of pure essential oils.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 157 reviews

5 stars 71
4 stars 65
3 stars 17
2 stars 3
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (4)
  • Body Exfoliation Treatments (1)
  • Body Treatments (2)
  • Steam and Sauna Therapy (55)
  • Counselling & Holistic
  • Aromatherapy (2)
  • Face
  • Facials (51)
  • Skincare Consultation (4)
  • Fitness
  • Swimming (55)
  • Hair removal
  • Brazilian Waxing (1)
  • Waxing (1)
  • Massage
  • Indian Head Massage (1)
  • Pre and Post Natal Massage (2)
  • Therapeutic Massage (59)
  • Nails
  • Manicure (26)
  • Pedicure (26)
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Have you been here? Write a review
Verified review Visited May 2016
Posted 6 days ago
I would highly recommend the Mercure Hotel Spa to anyone. From beginning to end it was a lovely day. All staff were welcoming and friendly. We weren't rushed at all, could take as long as we liked using facilities. Treatment were fab as was the food. I will definitely be going again.

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Verified review Visited May 2016
Posted 2 weeks ago
Jacuzzi still being repaired apart fro that I would recommend ,don't go on the weekend as to many hen parties to noisy whilst relaxing in the relax area they have no consideration for anyone chilling out in this area .Go in the week

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Verified review Visited May 2016
Posted 3 weeks ago
I went for a Time for Indulgence Spa Day and have awarded it 4 stars.

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Verified review Visited April 2016
Posted 1 month ago
Overall, a good day, but my 30 minute facial was actually only 15 minutes which was disappointing. I was collected 10 minutes late and then the beautician disappeared for another 5 minutes but the treatment still finished on time.

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Verified review Visited April 2016
Posted 1 month ago
Had a very relaxing time

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Verified review Visited April 2016
Posted 1 month ago
Unfortunately the jacuzzi was not working which is the main thing I like at the spa, they did let us know before hand but nothing offered for this inconvenience. Also the description of a pedicure is not what the treatment is. It's basically a shape and paint not a pedicure which was very disappointing for my mum birthday present.

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Verified review Visited April 2016
Posted 1 month ago
The jacuzzi wasn't working and hasn't been for 7 weeks but nothing on the website . Just think the whole lot needs up dating . They hadn't ordered us afternoon tea which we had booked

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Verified review Visited April 2016
Posted 1 month ago
Lovely treatments, what let it down was that the relax room had lots of dirty glasses left in & the dine room (although kept clean of dirty cups & glasses) was very dusty (unacceptable in a 4 star hotel). Jacuzzi wasn't working which was a shame.

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Verified review Visited March 2016
Posted 2 months ago
I went for a One Night Reviver Spa Break and have awarded it 4 stars.

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Verified review Visited March 2016
Posted 2 months ago
I was very disappointed with the spa day at The Holland House. The treatments and staff who did them were good (despite being down two members of staff due to sickness), but I was disappointed with everything else. The jacuzzi was out of order, the pool area was really busy and there was no where to sit by the pool, there were no lockers available as they were all in use and the lunch area was terrible. It seemed to me that the spa was over booked. We ended up having to have our lunch in the public bar (a bit embarrassing as we were dressed in robes) as there was no room in the spa dining area. We booked our lunch for 1.30pm and at 1.50pm we had to try and find someone to find out where it was. When we finally had it (over half an hour late) the sandwich was good but the crisps and soup were so small it was quite pointless. I had about 4 crisps served in an espresso cup and the soup came separately about 5 mins later, again served in a espresso cup so was a pathetic portion. We ended up ordering extra chips as we were all still hungry.
Apart from the treatment rooms the whole area looked very tired, a bit of paint on the walls is needed and the changing rooms were very dated.
By far the worst place I've been for a spa and I wouldn't recommend or go again. I have given 2 stars instead of 1 because the spa treatments were nice with knowledgeable staff which redeemed itself slightly.

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Verified review Visited March 2016
Posted 2 months ago
The hotel was lovely and the treatments were great! Perfect girly mini break!

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Verified review Visited March 2016
Posted 2 months ago
Do not go at the weekend! The pool area was massively overbooked, there were no beds available for ages and there were groups of teenagers taking up the swimming lanes and splashing so much you couldn't swim anywhere nearby.
We attempted to go upstairs to the relaxation room for somewhere to sit but this was also full.
Unfortunately the jacuzzi was also broken so further limiting the space.
The redeeming factor was the treatment. We booked them for later in the day (6pm) so by then most people had left the relaxation room while we waited. The treatments were good and there was no hard sell for products which was a nice change.
The staff were mostly cheerful, friendly and informative. The only exception was a particularly miserable man at the spa reception desk when we were leaving!

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Verified review Visited March 2016
Posted 2 months ago
Great...
Small problem.. Needed more loo roll... Bad cold!!!

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Verified review Visited February 2016
Posted 3 months ago
Good spa day. Lunch could have had a little salad with the sandwich and maybe a dessert.
Overall enjoyable thanks

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Verified review Visited February 2016
Posted 3 months ago
I went for a Time for Indulgence Spa Day and have awarded it 3 stars.

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Verified review Visited February 2016
Posted 3 months ago
Always a fantastic stay at the Mercure Cardiff

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Verified review Visited February 2016
Posted 3 months ago
It's was a lovely day

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Verified review Visited February 2016
Posted 3 months ago
Superb hotel for a great price

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Verified review Visited February 2016
Posted 3 months ago
I went for a Two Night Wellness Spa Break and have awarded it 3 stars.

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Verified review Visited February 2016
Posted 3 months ago
I went for a One Night Reviver Spa Break and have awarded it 5 stars.

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