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Venue rating

4.2

151 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Bolton Last Drop Village Hotel & Spa
Spa Naturel at Mercure Bolton Last Drop Village Hotel & Spa
Mercure Bolton Last Drop Village,
Hospital Road, Bromley Cross, Bolton, BL7 9PZ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bolton Last Drop Village Hotel & Spa
Mercure Bolton Last Drop Village,
Hospital Road, Bromley Cross, Bolton, BL7 9PZ
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:30 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Bolton Last Drop Village Hotel & Spa part of Mercure Hotels

Set in a picturesque Georgian village on the edge of the Pennine Moors, our unique relaxation facilities and peaceful location make for an unforgettable and re-energising experience every time you visit.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 151 reviews

5 stars 59
4 stars 66
3 stars 19
2 stars 3
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (7)
  • Body Exfoliation Treatments (2)
  • Steam and Sauna Therapy (45)
  • Counselling & Holistic
  • Aromatherapy (2)
  • Face
  • Facials (40)
  • Skincare Consultation (1)
  • Fitness
  • Swimming (45)
  • Massage
  • Aromatherapy Massage (5)
  • Indian Head Massage (5)
  • Pre and Post Natal Massage (1)
  • Swedish Massage (2)
  • Therapeutic Massage (40)
  • Nails
  • Manicure (13)
  • Pedicure (13)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 3 days ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 1 week ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 2 weeks ago
Very relaxing! Spa was amazing, think we came on a perfect day as it wasn't that busy can imagine it not being as relaxing if spa
Was full, food was gorgeous, rooms were fab couldn't be happier

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Verified review Visited January 2016
Posted 2 weeks ago
We really enjoyed our day, the staff were all very courteous and helpful, hot and cold drinks freely available and our lunch was nicely presented and tasty.
We have no faults with the treatments we had and we enjoyed our time in the Thermal suite.
We loved the relaxation room, the comfy chairs, dimmed lighting and candles all created the perfect ambience, unfortunately this was marred by the arrival of a small group of ladies who came in chatting noisily and playing videos on their mobile phones. Upto that point my daughter and I and another lady were enjoying a complete chill out, relaxing and reading. We felt we were forced to move out.
I'm personally not a fan of communal changing rooms, although there was one modesty cubicle it was very small, the changing area was very hot, I just wanted to get out to the fresh air. I had imagined myself leaving the spa, make up on, hair done and presentable as it was I looked pretty dishevelled and felt hot and flustered.
These are a couple of minor points which didn't spoil what was a lovely day spending quality time with my daughter.

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Verified review Visited January 2016
Posted 2 weeks ago
Staff were in general great, apart from getting our order wrong in the restaurant. The spa itself was ok, the main pool didn't feel accessible due to kids having swimming lessons, the aromatic room didn't appear to be working as it was cold and didn't have any aroma. It was a shame that there was no bar/alcoholic drinks in the spa, we wanted it to feel luxurious with some fizz but none available. The food in the restaurant was very good, the bar option was poor, not open until 5.30, didn't exactly I've you a good option to start the weekend off right. By far the worst thing that would mean I'd never stay again were the standard of the room, nothing short of disgusting, I've stayed in many Mercure's and so it was my own fault I didn't research this one very well and presumed it would have a similar standard to previous ones I have enjoyed. But stained walls, chipped toilet seats, torn and dirty blinds, general damp around the Windows is simply not acceptable. A shame as the staff were very friendly and the restaurant clearly creates great food.

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Verified review Visited January 2016
Posted 3 weeks ago
Very nice place and a really enjoyable experience

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Verified review Visited January 2016
Posted 1 month ago
I went for a Pick N Mix and have awarded it 4 stars.

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Verified review Visited December 2015
Posted 1 month ago
I booked another date orginally, it was only when i rung the spa directly that they told me they were full on that day which was very annoying as we had already paid. We managed to change the date but we couldn't have our treatments at the same time and i had a gap
between mine which wasn't as relaxing as it should have been. I'm sure my treatments were shorter than they should have been .

Three of the facilities weren't working and it was very busy (not relaxing)! The lunch was very basic - a few salad leaves,olives and cous cous but the dark chocolate tart was nice. Overall, i wasn't impressed with this spa and would not recommend it to anyone.

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Verified review Visited December 2015
Posted 1 month ago
Lovely stay at the hotel. The spa and treatments were wonderful. The only thing I would say is whilst in the resteraunt it took a while to get drinks and had quite a wait for the main course. Also whilst at breakfast we did request a pot of tea and some toast which was forgotten about until we asked again. Otherwise everything was great and would stay again.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Time for Indulgence Spa Day and have awarded it 4 stars.

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Verified review Visited December 2015
Posted 1 month ago
Great value and great experience would recommend

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Verified review Visited December 2015
Posted 1 month ago
We both loved the massage, best one ever! We especially enjoyed the outdoor heated pool:) the only small comment I can think of was the coffee in the relaxation room: the milk in the machine had gone off:s
Would def go again!

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Verified review Visited December 2015
Posted 1 month ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

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Posted 1 month ago
Had the rejuvenation package for me and a friend for our birthday! Arriving at the spa it was clean and well presented however the staff were very unprofessional and this continued...
The sauna and swimming area were great and we loved the outdoor swimming and the rest of the facilities. We then went into the treatment area and were just told to go to the end of the hall. We found a small room were there was a coffee machine etc but very basic. The treatments were OK however the head massage was not as expected and was more painful than relaxing during the treatment all we could hear was people chatting and being loud in the hall. After the treatments we were told to go back to the tiny room and were told again by another staff member that our afternoon tea was ready which was cold, have two sandwich choices on, freezing cold scones and cakes we had to help ourself to tea and coffe from the ran down kitchen area where there was no spoons and not a lot of options. We then overheard staff on mobiles and messing around which included inappropriate language. Overall the staff ruined it for us, very unprofessional! I wouldn't recommend wasting money on this as I've been to smaller facilities and not as well known in the area and been treated far much better! From walking from the front desk were a lovely lady directed us to the spa the facilities and experience dropped by 90%. This is not a good reflection of the hotel as we have visited many of times and I have also booked my wedding here for 2018!! So I hope they make a vast improvement and gain new staff who have good manners!!

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Verified review Visited December 2015
Posted 2 months ago
For us the staff made it! Took mum in wheelchair staff were extremely helpful and friendly. food, spa treatments, pool and facilities were better than expected one or too areas looked tired but it is being decorated.

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Verified review Visited November 2015
Posted 2 months ago
We had an thoroughly relaxing spa day & left feeling throughly rejuvenated. The spa facilities were very good with plenty of options of different sauna's,steam rooms & jacuzzi's. The massage treatments exceeded my expectations & we're very enjoyable. We had complimentary drinks throughout the day as well as a delicious lunch. We would be happy to return again. Staff on the day we're professional & nothing was too much trouble.

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Verified review Visited November 2015
Posted 2 months ago
I went for a Two Night Wellness Spa Break and have awarded it 4 stars.

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Verified review Visited October 2015
Posted 3 months ago
First time we had been to a Spa and totally enjoyed the experience, will definably be back soon .

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Verified review Visited October 2015
Posted 3 months ago
I went for a Pick N Mix and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 3 months ago
Lovely afternoon- facial was particularly lovely.

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