Reception staff were really helpful and welcoming. Changing facilities were lacking. 2 changing rooms, lock not working on one. Lots of lockers, several out of use but only 2 showers. Therapists were unprofessional. Mine smelt of cigarettes, failed to dim the lights in the room, didn’t even glance at the information form I’d been instructed to fill in. Lots of chat about her personal life and texted her boyfriend whilst i was preparing for my massage. She then proceeded to give me a 55 minute treatment instead of 25 minutes. She was summonsed to reception after my treatment. When she returned to the room, she brought another client in with her and told me she’d forgotten I was there! The other client was instructed to wait outside the room, the therapist straightened the towels on the bed (didn’t change them) and told me she’d been in trouble for taking too long on my treatment and that she’d missed clients because of me! I had, of course, assumed she knew what she was doing. Foolish, i now realise.
Spa treatments excellent. Swimming pool disappointing very crowded for such a small pool. Charged for glasses and ice at £7.50. Notes in room said £6?
The hotel, grounds amd room were perfect.
The spa facilities were great but the treatment i had was poor. Me and my wife went for the indian head massage and whe we compared after, she got so much more than i did during the treatment, i already felt disapointed but when i heard hpw amazing hers was i was even more gutted. It has put me off abit but if we went back we would both ask for Rebecca who did my wifes indian head massage and was brilliant
3 months agoReport
I felt really lucky managing to book a spa day at the Walton last minute, however I now understand why it was one of the few spas with availability left at the weekend. Overall I was thoroughly disappointed and actually felt quite ripped off.
Shortly after booking the spa day someone rang me from the spa to ask me which treatments I would like in my package. I was very impressed by their promptness, but this was soon erased by the fact I was told ‘it was really too busy on Saturday to fit me in for a 55 minute treatment’. Instead I was told Sunday might be a better day. I had booked a spa day, I live in Nottingham and the spa is in Warwick, I was not going to be there on the Sunday. After a lengthy 20 minute phone call we eventually managed to compromise at 2 30 minute facials staggered throughout the day. I was happy that despite the long phone call it was sorted.
After finally arriving at the spa (tip: don’t follow the postcode on the website as it will take you to a closed gated entrance on a country lane where you will end up having to climb over a fence and through a muddy field to get to the spa), I was met with yet more disappointment.
To start with the woman at the reception desk seemed to know nothing about our booking and after receiving some assistance informed me my treatment was at 5pm. They knew nothing of the treatments that I had spent over 20 minutes on the phone to book. After much confusion I was finally allocated a slot at 3:15pm as I needed to be away by 5 (the spa day was supposed to finish at 5 anyway).
Next was the lunch fiasco. My package included a lunch, but once again the staff at the spa reception were not aware of this and only after being prompted and told by myself gave me the menu. After ordering my lunch I was told it would take 45 mins to prepare (for essentially a salad, hummus, fruit and a slice of lemon tart). 45 minutes went by, an hour went by and soon it was time to have my treatment. So off I went back to reception from the spa to enquire where my lunch was, only to be answered with ‘lunch? We thought you’d had it?’. I finally received my lunch at 3pm, about 10 minutes before my treatment so I had to eat very quickly and rushed.
Overall this was an extremely stressful experience which was a result of utterly dreadful coordination, organisation and common sense. The spa was dated, the room where there was tea and coffee (that you had to pay for) felt like a coach waiting room and the majority of the lockers in the changing room were jammed. I would not recommend this spa to anyone quite frankly.
P.s this is the first negative review I have ever written in my life, however I felt truly compelled to voice how I felt about my dreadful experience.
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Dreadful from start to finish