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Venue rating

4.3

206 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
24-26 Newport Road,
Cardiff, CF24 0DD
United Kingdom

Hotel Spa

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa
24-26 Newport Road,
Cardiff, CF24 0DD
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Cardiff Holland House Hotel & Spa part of Mercure Hotels

A 4 star luxury hotel in the centre of Cardiff, 15 minutes walk from Cardiff Central railway and bus station and a 30 minute drive from Cardiff International Airport. Features 165 refurbished en suite rooms, restaurant, bar as well as a luxury leisure club and spa.

Spa naturel is the ultimate indulgence for the perfect weekend break. In your own time, in your own style, to your own limits, Our emphasis is on making you feel completely comfortable, whether you want to sink into a sauna, exercise in our gym, do gentle aerobics, indulge in a deep massage treatment or just chill out in the lap of luxury.

It's not about being a health fanatic or a fitness freak (although you're welcome to step up the pace if you feel the need). We're here to give you the space to relax, refresh and recharge your batteries in the most soothing of environments, softly candlelit and suffused with the aroma of pure essential oils.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 206 reviews

5 stars 95
4 stars 81
3 stars 24
2 stars 5
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (5)
  • Body Exfoliation Treatments (9)
  • Body Treatments (2)
  • Cellulite Treatments (6)
  • Steam and Sauna Therapy (73)
  • Counselling & Holistic
  • Aromatherapy (2)
  • Face
  • Facials (63)
  • Skincare Consultation (4)
  • Fitness
  • Swimming (74)
  • Hair removal
  • Brazilian Waxing (1)
  • Waxing (1)
  • Massage
  • Hot Stone Massage (1)
  • Indian Head Massage (1)
  • Pregnancy Massage (3)
  • Therapeutic Massage (72)
  • Nails
  • Manicure (34)
  • Pedicure (35)
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Verified review Visited February 2017
Posted 4 days ago
This was so good I'm going back!

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Verified review Visited February 2017
Posted 4 days ago
Really lovely hotel, not able of choice on the menus but food was still nice however the staff was poor

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Verified review Visited February 2017
Posted 1 week ago
A lovely afternoon. Great treatments and relaxation room

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Verified review Visited January 2017
Posted 2 weeks ago
The pregnancy treatment was exactly what my sister in law needed. She was spoilt from tip to toe and I'd highly recommend this for someone looking to treat a pregnant family member or friend!

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Verified review Visited January 2017
Posted 2 weeks ago
I went for a Time to Relax Half Spa Day with Lunch and have awarded it 4 stars.

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Verified review Visited January 2017
Posted 1 month ago
I went for a One Night Spa Time Together Spa Break and have awarded it 4 stars.

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Verified review Visited January 2017
Posted 1 month ago
Swimming pool too cold
Jacuzzi wasn't that warm either.
Asked for twin room for my daughters and given a double, when we spoke to reception they said hadn't been given that info from the people we booked through and no others rooms to move them too.
Buffet we had for dinner on 1st Jan not that great? but our Daughter who is gluten free was cooked especially for by the chief and was great.

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Verified review Visited December 2016
Posted 1 month ago
Really good value for money, had to wait a while for lunch but the treatments and staff where great. Would recommend!

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Verified review Visited December 2016
Posted 2 months ago
I went for a Time to Relax Half Spa Day and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 2 months ago
Overall great value and location...about10 minute walk to motor point arena.
Swimming pool was not as clean as we would expect, debris present..??what..
Meals good. Room clean. Separate shower which was a bonus. Definitely would return again. Next time I will double check as we were charged again for the stay!! Got money back promptly with apologies.

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Verified review Visited November 2016
Posted 3 months ago
Visited with my daughter in law as a birthday treat for her. We had a wonderful experience. The hotel was excellent in every way and the staff couldn't have been more helpful. Room and food was fantastic as was the pool and spa facilities. We also had a very relaxing back massage. Would certainly recommend.

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Verified review Visited November 2016
Posted 3 months ago
I went for a One Night Sunday Spa Break and have awarded it 4 stars.

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Verified review Visited November 2016
Posted 3 months ago
Had an ok time. Pool, saunas etc were basic. Lunch was good, although the option of fresh coffee would have been good, even at extra cost.

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Verified review Visited November 2016
Posted 3 months ago
Hotel was lovely and room was fabulous. Brilliant location and food was scrumptious. Although I was very unimpressed with the service we received from our Spa treatment. I had booked weeks in advance and has a joint room booked for a massage for me and my partner for his birthday.
We were told be must not be late as it will eat into our treatment time which was booked for 4 o'clock. 4.10 came and still no one was there to fetch us, so I found a member of staff who said that heh had had to cancel our treatment as the lady was over running and wouldn't be available until the next day. As you can imagine I was very upset at this was pre booked for my partners birthday and had now meant that our plans for the next day were ruined as we would have to hang around at the hotel for our massage.
I explained how upset I was but wasn't given any other option then to wait until 2moro and even after speaking to the manager Chris was still left feeling very upset and disappointed.
A double room had been booked as my partner is very shy and wouldn't have wanted to go on his own hence why it was pre booked and I had told them this when explaining I wasn't happy with rescheduling.
I was then further disappointed to find that the next day 12/11/2016 we were again waiting for our treatments which were again delayed due to no communication being made and our massages being done in seperate rooms. As you can imagine I was extremely unhappy with the service by now.
Once all sorted although being 15 minutes delayed, our treatments were completed with no extra time added for the delay in starting time. So we only had 45 mins each massage.

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Verified review Visited November 2016
Posted 3 months ago
Really enjoyed my visit to Spa Naturel at Mercure Cardiff Holland House Hotel & Spa. My therapist was really lovely and the facial was very relaxing.

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Verified review Visited November 2016
Posted 3 months ago
awful

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Verified review Visited November 2016
Posted 3 months ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

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Verified review Visited October 2016
Posted 3 months ago
The room was lovely as we had s fsbukoud upgrade. The relaxation room was also amazing and the products were lovely. The staff were fantastic and couldn't do enough to help. However, my therapist spoke to me throughout what I was hoping to be a relaxing massage and I had booked an additional treatment which I didn't have as they didn't record the booking when I made it Also, the food was awful i had fish. It was such a tiny size that I was shocked, two mouthfuls. The restaurant was understaffed in the night although the staff were very polite and helpful - especially our wonderful waiter Bailon, who was the dinning experience' only saving grace. Would not return.

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Verified review Visited October 2016
Posted 3 months ago
Had to wait an hour for the room and then it was 2 singles not a double. This was corrected and we were given a bottle of prosecco. Pool wasn't very warm but more importantly the jucuzzi was not very hot either. Our room was cold at night and I as given a small heater by reception and told there was something wrong with the heating. My mum who had paid for the visit complained to management who said the heating was ok but they would monitor it for any intermittent problem. They offered me a free upgrade should I return but since I cannot afford to, this does me no good. It was a birthday treat for me and my husband and was a little disappointing

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Verified review Visited October 2016
Posted 3 months ago
Pleasant stay. Good value for money! Friendly & professional staff. Enjoyed treatments and useful aftercare given. Would definitely return :)

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