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Venue rating

4.3

151 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 7:00 pm
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Bristol Holland House Hotel & Spa part of Mercure Hotels   Off-peak
This venue offers discounts on off-peak appointments.

With its unrivalled location and boasting stunning views of the city’s harbour, the 4-star Mercure Bristol Holland House Hotel & Spa is an ideal location for a relaxing spa break – while still benefiting from a city centre location.The contemporary hotel offers guests the chance to unwind in style, from relaxing in the chic urban bar and kitchen to indulging in the hotel’s onsite spa and leisure facilities, just 10 minutes walk from Bristol Temple Meads train station and 20 minutes drive from Bristol International Airport. Located within minutes of Broadmead shopping centre and Bristol harbour. 275 en suite rooms, 14m heated pool, fitness suite and 14 beauty treatment rooms located in a seperate building boosting the perfect relaxation lounge to unwind and destress before and after your treatments. WiFi wireless Internet access available.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 151 reviews

5 stars 81
4 stars 39
3 stars 23
2 stars 5
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (1)
  • Body Treatments (2)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (5)
  • Steam and Sauna Therapy (6)
  • Counselling & Holistic
  • Aromatherapy (1)
  • Face
  • Facials (40)
  • Skincare Consultation (1)
  • Fitness
  • Swimming (10)
  • Hair removal
  • Bikini Waxing (1)
  • Brazilian Waxing (2)
  • Hollywood Waxing (7)
  • Male Waxing (1)
  • Waxing (18)
  • Massage
  • Aromatherapy Massage (16)
  • Deep Tissue Massage (4)
  • Hot Stone Massage (5)
  • Indian Head Massage (1)
  • Pregnancy Massage (1)
  • Reflexology (2)
  • Swedish Massage (12)
  • Therapeutic Massage (28)
  • Nails
  • Gel Nails (1)
  • Manicure (26)
  • Pedicure (31)
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Have you been here? Write a review
Verified review Visited July 2016
Posted 3 weeks ago
I had a Waxing and have awarded it 5 stars.

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Comments

2 weeks ago
Thank you for your kind review, and the 5 Start rating.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited June 2016
Posted 4 weeks ago
I booked a Spa Day and was disappointed to find that the Spa is located in a different building to the main hotel which houses the pool and gym. As a result you have to get dressed and undressed several times if you want to use all the facilities, not ideal. Light lunch was included and was ok but staffing in restaurant was lax, no one approached us, we had to flag staff every time we needed them.
The spa itself, the staff and treatments were excellent.

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Comments

3 weeks ago
Dear Allison,

Thank you for taking the time to review your spa day, I am sorry to hear that your day did not meet your expectation with regards to the lay out of the property. I will ensure your comment regarding the service at lunch are passed on to the reliant departmental managers.

I am however glad you enjoyed your spa treatments and you were well looked after during your time in the spa.

We hope to welcome you back soon

Kind regards

Rhea de Pee
Spa and leisure manager

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Verified review Visited June 2016
Posted 1 month ago
I have already recommended their service to a number of my friends. I was new to this treatment and incredibly nervous and all the staff were so friendly and reasured me that I had nothing to worry about. The therapist herself was amazing and so friendly, we were in there for an hour but she was so professional and reassuring that it felt like it was over in no time!! I would definitely go back next time!

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4 weeks ago
Hi Sophie,

Thank you for your kind review and 5 star rating, I am most pleased to hear how happy you were with your treatment and the you are already recommending us.

We look forward to welcoming you back again soon

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited February 2016
Posted 1 month ago
Excellent as always!

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1 month ago
Thank you for your kind review - great to see you always enjoy your visits.

look forward to seeing you soon

Kind regards

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited May 2016
Posted 1 month ago
This was the best reflexologist treatment I've had for a long time.

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1 month ago
Hi Jacqueline,

Thank you so much for your kind review and 5 star rating, I will be sure to feedback to your therapists how much you enjoyed your treatment.

We very much look forward to welcoming you back soon

kind regards

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited June 2016
Posted 1 month ago
Massage got rid of the worst of my aches and pains in shoulders, which the lady was able to treat/work on very well. I recommend this place to anyone with shoulder, back or arm tendon pain - it worth a bit of pain to get rid of it all. Instead of a 40min session, an hour would have been better though.

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1 month ago
Thank you for your kind review, I am most pleased to see how much you enjoyed your massage, and your therapist was able to work away most of your tension.

We very much look forward to welcoming back again soon.

Kind regards

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited June 2016
Posted 1 month ago
Fabulous, chilled environment, friendly staff

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1 month ago
Thank you for your kind review, I am most pleased to see how much you enjoyed your visit.

We very much look forward to welcoming back again soon.

Kind regards

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited June 2016
Posted 1 month ago
Great as always!

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1 month ago
Thank you for your kind review, and the 5 Start rating.

Great to see you always enjoy visiting us - and we hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited May 2016
Posted 1 month ago
Very nice service. Enjoyed relaxation room and waxing was great too.

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1 month ago
Thank you for your kind review, I am most pleased to see how much you enjoyed your visit and that you were pleased with your waxing.

We very much look forward to welcoming you back in the future,

Kind regards

Rhea de Pee
Spa & Leisure manager

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Verified review Visited May 2016
Posted 1 month ago
The spa facilities lacked a steam room and jacuzzi

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1 month ago
Dear Rish,

Thank you for taking the time to review your spa day and you 4 star rating. I was disappointed to read that you felt your spa experience did not meet your expectations. We only have a swimming pool, fitness suite and relaxation lounge in our hotel, and this is mentioned on all websites when booking with us.

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited May 2016
Posted 1 month ago
Best treatment! Felt so refreshed afterwards and my skin was glowin.

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1 month ago
Thank you for your kind review, I am most pleased to see how much you enjoyed your visit.

We very much look forward to welcoming back again soon.

Kind regards

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited May 2016
Posted 1 month ago
The spa is great, really friendly, lovely atmosphere, great treatments. Only down side was the hotel (we went for hte lunch - rubbish waitresses and a loud stag do). One constructive criticism (but not a big deal) there are no hooks for the towels/dressing gowns outside the shower in the spa gym.

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1 month ago
Hi Louise,

Thank you for taking the time to tell us about your experience here with us, I am most pleased to see how much you enjoyed your spa experience and thank you for your feedback we will certainly look in to this.

Kind regards

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited May 2016
Posted 2 months ago
Lovely environment and great service !

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1 month ago
Thank you for your kind review, I am most pleased to see how much you enjoyed your visit.

We very much look forward to welcoming back again soon.

Kind regards

Rhea de Pee
Spa and Leisure Manager

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Verified review Visited May 2016
Posted 2 months ago
Great!

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Verified review Visited May 2016
Posted 2 months ago
The service might be improved with a foot massage or something else, but overall a really really good experience.

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2 months ago
Thank you for taking the time to review your visit, And for your feedback for improvement.

I am most pleased to see you enjoyed your visit and we hope to welcome you back soon

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited May 2016
Posted 2 months ago
This was the best wax I ever had in Bristol.

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2 months ago
Thank you for your kind review, Great to see you are so impressed with our service! We hope to see you soon for your next appointment.

Kind regards
Rhea de Pee
Spa & Leisure manager

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Verified review Visited May 2016
Posted 2 months ago
A really nice place, very friendly staff as well.

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2 months ago
Thank you for your kind review, and 5 star rating.

I am must pleased to see how much you enjoyed your treatments and we look forward to welcoming you back soon,

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited May 2016
Posted 2 months ago
Very good expirience

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2 months ago
Thank you for your kind review, and the 5 Start rating.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited May 2016
Posted 2 months ago
I went for a One Night Reviver Spa Break and have awarded it 3 stars.

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2 months ago
Thank you for taking the time to review your stay,

We look forward to seeing you in the near future.

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited April 2016
Posted 2 months ago
Great as always - thank you!

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2 months ago
Thank you for your kind review, and the 5 Start rating.

Great to see you always enjoy visiting us - and we hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Show earlier reviews