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Venue rating

4.3

112 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat 9:00 am - 7:00 pm
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Bristol Holland House Hotel & Spa part of Mercure Hotels   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

With its unrivalled location and boasting stunning views of the city’s harbour, the 4-star Mercure Bristol Holland House Hotel & Spa is an ideal location for a relaxing spa break – while still benefiting from a city centre location.The contemporary hotel offers guests the chance to unwind in style, from relaxing in the chic Phoenix Bar to indulging in the hotel’s onsite spa and leisure facilities, just 10 minutes walk from Bristol Temple Meads train station and 20 minutes drive from Bristol International Airport. Located within minutes of Broadmead shopping centre and Bristol harbour. 275 en suite rooms, 14m heated pool, fitness suite and 14 beauty treatment rooms located in a seperate building boosting the perfect relaxation lounge to unwind and destress before and after your treatments. WiFi wireless Internet access available.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 112 reviews

5 stars 55
4 stars 32
3 stars 18
2 stars 4
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (1)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (5)
  • Steam and Sauna Therapy (4)
  • Counselling & Holistic
  • Aromatherapy (1)
  • Face
  • Facials (30)
  • Skincare Consultation (1)
  • Fitness
  • Swimming (6)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (5)
  • Male Waxing (1)
  • Waxing (4)
  • Massage
  • Aromatherapy Massage (14)
  • Deep Tissue Massage (3)
  • Indian Head Massage (1)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (4)
  • Swedish Massage (11)
  • Therapeutic Massage (20)
  • Nails
  • Gel Nails (1)
  • Manicure (22)
  • Pedicure (26)
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Have you been here? Write a review
Verified review Visited January 2016
Posted 1 week ago
I booked a coincide with a stay at the Mercure Holland House. The treatment rooms are in a separate building to the hotel which contains the swimming pool which was fine as I was planning the massage to be a standalone treatment.mwalking through the car park from the treatment rooms to the pool wouldn't have been ideal for a spa day. My massage was good and my therapist friendly and keen to know if there I had any particular areas she should work on. I left feeling relaxed.

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Verified review Visited January 2016
Posted 2 weeks ago
the swimming pool was a let down was ment to be open at 12.30 but didn't open until 1.20 and then the walk to the spa was to far after you just having a swim i like to stay in my robe, the staff at the spa are more then friendly really enjoyed that would have that again.

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Verified review Visited January 2016
Posted 2 weeks ago
I wouldn't suggest this place for a spa day out. I was very disappointed when I found out there was no sauna or hot tub after our treatments. In the description it said spa facilities to me that meant at least a hot tub and a sauna not a 'relaxation room' where you can sit an drink coffee or tea. We had use of the swimming pool an gym but they were in the other building meaning we would have to get back into our clothes to then change again just so we could use some of what I had paid for. Very disappointed as I was lookig forward to spend the day there with my mum. Instead we just wanted to get out out of there as soon as possible. I wouldn't recommend it to anyone .

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Verified review Visited December 2015
Posted 2 weeks ago
This was my first time having any sort of bikini wax, the venue was really nice and kept very clean. The woman who waxed me was very friendly and talked me through the process and what to expect. The experience was better than I had expected

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Verified review Visited January 2016
Posted 3 weeks ago
I had a Men's Waxing and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 1 month ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 1 month ago
Enjoyed my experience at the Spa Naturel, lovely quiet facilities for waiting including tea and coffee.

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Verified review Visited December 2015
Posted 1 month ago
I went for a 2 for 1 Spa day and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Time for Me Spa Half Spa Day and have awarded it 3 stars.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Time for Indulgence Spa Day and have awarded it 3 stars.

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Verified review Visited December 2015
Posted 1 month ago
Absolutely fantastic spa day, treatments were greats and food was delicious. Only criticism is that swimming pool is in another building and didn't fancy walking across the car park in bath robes whilst it was raining.

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Comments

1 month ago
Dear Sarah,

Thank you for your 5 star rating. I am most pleased to hear how much you enjoyed your visit to the spa. I will be sure to share your comments with the Chef.

We do hope to welcome you back to the spa in the near future

Kind regards
Rhea de Pee
Spa and leisure manager

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Verified review Visited December 2015
Posted 1 month ago
Excellent!

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Comments

1 month ago
Dear Philippa,
Thank you for your 5 star rating. We do hope to welcome you back to the spa in the near future
Kind regards
Rhea de Pee
Spa and leisure manager

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Verified review Visited November 2015
Posted 2 months ago
.

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1 month ago
Dear Rebecca,

Thank you for your 5 star rating. We do hope to welcome you back to the spa in the near future

Kind regards
Rhea de Pee
Spa and leisure manager

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Verified review Visited November 2015
Posted 2 months ago
Was disappointed no jacuzzi, sauna or steam room. But pool great. Gym facilities good, but not many! Massage experience excellent, therapist very nice and professional. Great value deal which included lunch.

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Comments

1 month ago
Dear Jayne,

Thank you for taking the time to share your experience, I am extremely pleased to see how much you enjoyed your massage. I am however sorry to see you were disappointed with the facilities we have on offer.

We do hope to welcome you back in the near future

Kind regards

Rhea de Pee
Spa and leisure manager

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Verified review Visited November 2015
Posted 2 months ago
The spa itself was lovely with a super cosy relaxation room and great selection of tea and coffee. However we hadn't realised that pool was in a different building which meant we had to get changed an extra two times. There also is nothing except pool (no sauna or jacuzzi) which is a bit of a shame. I can't fault my head massage which was really good, but my mum's manicure didn't survive the day as it starting coming off (she thinks it was a bit rushed). Overall slightly disappointing but was still relaxing.

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Comments

2 months ago
Thank you for taking the time to tell us about your experience at Spa Naturel. I am sorry to hear that your experience did not fully meet your expectations; allow me to express my sincerest apologies. I would be more than happy to discuss your comments further please contact me on h6698-th2@accor.com

Kind regards
Rhea de Pee
Spa and leisure manager

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Verified review Visited November 2015
Posted 2 months ago
Overall the massage was lovely, very relaxing. There was one part of the massage which I didn't enjoy because the pressure was too much for me and was quite painful. Apart from that I really enjoyed it and the therapist really took her time over each section of the massage, making sure that it was done thoroughly. The aromatherapy oils added a nice touch and I would recommend this to others.

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Comments

2 months ago
Dear Laura,

Thank you for taking the time to review your experience, I am please to see you enjoyed your experience here at the spa, I'm sorry to hear the pressure was a little uncomfortable - Just let us know for next time and we will be sure to keep reduce the pressure for maximum comfort.

We look forward to welcoming you back in the near future

kind regards
Rhea de Pee
Spa and leisure manager

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Verified review Visited November 2015
Posted 2 months ago
It was a great wax an a nice friendly environment. They had new Australian wax which worked a treat. Great job. 5 star all the way.

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2 months ago
Hi Kate,

Thank you for taking the time to review your treatment, I am most pleased to hear you were impressed with out back organic wax - We love the new products!

we hope to welcome you back in the future.

kind regards
Rhea de Pee
Spa and leisure manger

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Verified review Visited November 2015
Posted 2 months ago
Amazing massage, still feeling the benefits 4days on.

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2 months ago
Dear Jess,

Thank you for taking the time to review your visit, I am most pleased to hear how beneficial you found your massage.

We look forward to welcoming you back in the near future.

Kind regards
Rhea de Pee
Spa and leisure manager

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Verified review Visited October 2015
Posted 3 months ago
Alex was very professional and really listened to my back problems. Afterwards he gave me after care advice which proved really helpful. Thanks!

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Comments

2 months ago
Dear Amy,

Thank you for your kind comments regarding your treatment, I will be sure to share you feedback with Alex and the team.

We look forward to welcoming you back in the near future.

Kind regards

Rhea de Pee
Spa and leisure manager

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Verified review Visited October 2015
Posted 3 months ago
Spa comes from: "Salute per water". I booked it believing I could enjoy a sauna, jacuzzi...and they only have got a swimming pool that it is not event close to the treatment área so you have to walk out of the building where you enjoy the massage.
The massage was short and not very good.

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2 months ago
Dear Noelia,

Thank you for taking the time to tell us about your experience at Spa Naturel. I am sorry to hear that your experience did not meet your expectations; allow me to express my sincerest apologies.

I would be more than happy to discuss your comments further please contact me on h6698-th2@accor.com

Kind regards

Rhea de Pee
Spa and leisure manager

Report as inappropriate

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