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Venue rating

4.3

180 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 7:00 pm
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Bristol Holland House Hotel & Spa part of Mercure Hotels

With its unrivalled location and boasting stunning views of the city’s harbour, the 4-star Mercure Bristol Holland House Hotel & Spa is an ideal location for a relaxing spa break – while still benefiting from a city centre location.The contemporary hotel offers guests the chance to unwind in style, from relaxing in the chic urban bar and kitchen to indulging in the hotel’s onsite spa and leisure facilities, just 10 minutes walk from Bristol Temple Meads train station and 20 minutes drive from Bristol International Airport. Located within minutes of Broadmead shopping centre and Bristol harbour. 275 en suite rooms, 14m heated pool, fitness suite and 14 beauty treatment rooms located in a seperate building boosting the perfect relaxation lounge to unwind and destress before and after your treatments. WiFi wireless Internet access available.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 180 reviews

5 stars 95
4 stars 49
3 stars 27
2 stars 6
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (2)
  • Body Treatments (3)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (7)
  • Steam and Sauna Therapy (6)
  • Counselling & Holistic
  • Aromatherapy (1)
  • Face
  • Facials (52)
  • Skincare Consultation (3)
  • Fitness
  • Swimming (13)
  • Hair removal
  • Bikini Waxing (2)
  • Brazilian Waxing (3)
  • Hollywood Waxing (9)
  • Leg Waxing (2)
  • Male Waxing (1)
  • Waxing (21)
  • Massage
  • Aromatherapy Massage (18)
  • Deep Tissue Massage (5)
  • Hot Stone Massage (8)
  • Indian Head Massage (1)
  • Pregnancy Massage (1)
  • Reflexology (2)
  • Swedish Massage (16)
  • Therapeutic Massage (34)
  • Nails
  • Gel Nails (2)
  • Manicure (31)
  • Pedicure (37)
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Verified review Visited November 2016
Posted 4 days ago
I went for a Time to Relax Half Spa Day and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 2 weeks ago
We had such a wonderful break. Staff were lovely. Treatments so relaxing. Such good value. Want to do it again. Central location for girlie shopping and close to bars in the evening. Thank you!

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Verified review Visited November 2016
Posted 3 weeks ago
I had a Facials and have awarded it 4 stars.

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Comments

2 weeks ago
Thank you for taking the time to review your visit to us. We are most pleased to see you enjoyed your treatment. We look forward to welcoming you back in the future.

Kind regards
Rhea Horner-de Pee
Spa and Leisure Manager

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Verified review Visited October 2016
Posted 4 weeks ago
I went for a One Night Sunday Reviver Spa Break and have awarded it 4 stars.

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Comments

2 weeks ago
Thank you for taking the time to review your visit to us. We are most pleased to see you enjoyed your stay.

we look forward to welcoming you back in the future.

Kind regards
Rhea Horner-de Pee
Spa and Leisure Manager

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Verified review Visited September 2016
Posted 1 month ago
Perfect therapist. Best spray tan I've ever had. Venue is great and the staff are lovely. Will be back again soon!! Thank you!

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Comments

1 month ago
Cat,

Thank you so much for kind feedback and 5 star rating, we delighted to hear how impressed you were with your tan.

We look forward to welcoming you back soon.

Kind regards
Rhea de Pee
Spa & Leisure Manager

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Verified review Visited October 2016
Posted 1 month ago
Overall a very good experience - staff at the spa were very attentive and professional
Experienced a couple of communication issues with hotel staff staff however once they tried really hard to be helpful

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Comments

1 month ago
Thank you for taking the time to review your recent visit to us, I am most please to see how much you enjoyed your experience, and that any issues were managed on the day.

We hope to welcome you back soon.

Kind regards
Rhea de Pee
Spa & Leisure Manager

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Verified review Visited October 2016
Posted 1 month ago
Staff are lovely at the spa and venue is very well maintained and clean. Disappointed that the building where treatments take place is through the back of the car park which you access through a long corridor in the hotel. Bit awkward in that treatments are in the spa building and the pool is in the main hotel building (no sauna or jacuzzi) along with the restaurant. Massage was great, around 20 minutes long. We were pleased with the facial and manicure.

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Comments

1 month ago
Thank you for taking the time to review you recent visit, I am sorry to see your experience did not meet your expectations. We do try to ensure all guests are aware of our layout.
I am however pleased to see you enjoyed your treatments.

We hope to welcome you back soon.

Kind regards
Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 1 month ago
Had an amazing Deep Tissue Massage by Olivia. The spa was wonderful and welcoming from reception all the way through the treatment. Will definitely be returning for another!

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1 month ago
Hi Sarah,

Thank you for your kind review and 5 star rating, I am most pleased to see how much you enjoyed your Massage with Olivia, and your overall visit.

We hope to welcome you back soon.

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 2 months ago
Room not cleaned, underware, sock found under chez long. Shower water outlet and toilet outlet blocked...

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Comments

2 months ago
Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House Hotel And Spa. I am sorry that your experience did not meet your expectations. Please could you email us further details of your disappointment to our duty manager on h6698-fo@accor.com so we can ensure these issues are addressed.

Kind regards
Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 2 months ago
Very relaxing

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Comments

2 months ago
Hi Sarah,

Thank you for your kind review, I am most pleased to see you were able to relax during your visit.

We hope to welcome you back soon.

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 2 months ago
I've lived in the area for 10 years and now moved away but needed to get my nails done last minute so booked in here. I'm so gutted I don't live in Bristol anymore as this is just a HEAVENLY place to relax especially after a hectic week at work. I nearly fell asleep as she did my nails! Can't remember who I had but she did them really carefully and they looked fantastic. highly recommend. Booking for the luxury foot pedicure next time as that looked so relaxing!

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Comments

2 months ago
Thank you so much for your kind review, I am most pleased to hear how much you enjoyed your visit. I am sorry to hear you have moved out of the area, but we do hope you'll pop in when ever you are visiting Bristol.

Thank you once again for your kind words I will ensure this is shared with the team.

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 2 months ago
Excellent service, results are great. Would definitely recommend, really good location as well.

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Comments

2 months ago
Thank you for your rating and you kind words, I am most pleased to see how much you enjoyed your visit to us and we very much look forward to welcoming you back to the spa soon.

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 2 months ago
Loved the treatments; swimming pool was very small + lack of other facilities (such as hot tub).

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2 months ago
Hi Swati,

Thank you for your kind rating, I am sorry to see you were disappointed with the facilities we have on offer. We do try to ensure it is clear on all literature what we do have to offer.

We hope to welcome you back to the spa soon

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 2 months ago
Good wax, using both strip and hot wax, very friendly and clean. Great location too. Perhaps somewhere to lock up your bikes would be helpful?

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2 months ago
Thank you for your 5 star rating, I am most pleased to see how happy you are with your treatment. I am sorry to see you didn't manage to find our bike rack, this is situated in the main car park. Just pop in and we can direct you next time.

We look forward to welcoming you back soon.

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited September 2016
Posted 2 months ago
Lovely hot stones treatment which went far too quickly!

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2 months ago
Thank you for your review Flora, Hopefully we will see you soon for the 70 minute treatment!

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited July 2016
Posted 2 months ago
Whole body felt refreshed and relaxed.

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Comments

2 months ago
Thank you for your 5 Start rating, I am most pleased to see how much you enjoyed your treatment.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited August 2016
Posted 2 months ago
Was very relaxing, my whole body felt refreshed and relaxed.

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2 months ago
Thank you for your kind review.
kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 2 months ago
After having a bad first experience with Hollywood wax in another spa, I was very hesitant. My therapist Olivia was fantastic. My skin is very sensitive and gets red easily, but the wax they used was really great and didn't hurt.

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2 months ago
Thank you for your review i am delighted that you found our new generation wax suitable for your skin. I will pass your kind comments on to Olivia.

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 2 months ago
I had a Red Island Exfoliating Ritual and have awarded it 4 stars.

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2 months ago
Thank you for your review i am glad you enjoyed your treatment.

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 2 months ago
I had a ST. Tropez Spray Tan and have awarded it 5 stars.

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Comments

2 months ago
Thank you, I am delighted that you were pleased with the result..

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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