Treatwell
The simple way to book beauty anywhere.
Download our free Treatwell app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.3

139 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Group booking enquiry?
Please select the service you’d like to book.
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 7:00 pm
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Bristol Holland House Hotel & Spa part of Mercure Hotels   Off-peak
This venue offers discounts on off-peak appointments.

With its unrivalled location and boasting stunning views of the city’s harbour, the 4-star Mercure Bristol Holland House Hotel & Spa is an ideal location for a relaxing spa break – while still benefiting from a city centre location.The contemporary hotel offers guests the chance to unwind in style, from relaxing in the chic urban bar and kitchen to indulging in the hotel’s onsite spa and leisure facilities, just 10 minutes walk from Bristol Temple Meads train station and 20 minutes drive from Bristol International Airport. Located within minutes of Broadmead shopping centre and Bristol harbour. 275 en suite rooms, 14m heated pool, fitness suite and 14 beauty treatment rooms located in a seperate building boosting the perfect relaxation lounge to unwind and destress before and after your treatments. WiFi wireless Internet access available.

See more

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 139 reviews

5 stars 72
4 stars 37
3 stars 22
2 stars 5
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (2)
  • Body Exfoliation Treatments (1)
  • Body Treatments (1)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (5)
  • Steam and Sauna Therapy (5)
  • Counselling & Holistic
  • Aromatherapy (1)
  • Face
  • Facials (37)
  • Skincare Consultation (1)
  • Fitness
  • Swimming (9)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (7)
  • Male Waxing (1)
  • Waxing (15)
  • Massage
  • Aromatherapy Massage (15)
  • Deep Tissue Massage (3)
  • Indian Head Massage (1)
  • Pre and Post Natal Massage (1)
  • Stone Massage Therapy (4)
  • Swedish Massage (12)
  • Therapeutic Massage (25)
  • Nails
  • Gel Nails (1)
  • Manicure (26)
  • Pedicure (30)
Show more
Have you been here? Write a review
Verified review Visited May 2016
Posted 3 days ago
Lovely environment and great service !

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited May 2016
Posted 1 week ago
I had a Waxing and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel

Comments

6 days ago
Thank you for your kind review, and the 5 Start rating.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited May 2016
Posted 1 week ago
The service might be improved with a foot massage or something else, but overall a really really good experience.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

6 days ago
Thank you for taking the time to review your visit, And for your feedback for improvement.

I am most pleased to see you enjoyed your visit and we hope to welcome you back soon

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited May 2016
Posted 2 weeks ago
This was the best wax I ever had in Bristol.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

1 week ago
Thank you for your kind review, Great to see you are so impressed with our service! We hope to see you soon for your next appointment.

Kind regards
Rhea de Pee
Spa & Leisure manager

Report as inappropriate

Verified review Visited May 2016
Posted 2 weeks ago
A really nice place, very friendly staff as well.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for your kind review, and 5 star rating.

I am must pleased to see how much you enjoyed your treatments and we look forward to welcoming you back soon,

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited May 2016
Posted 2 weeks ago
Very good expirience

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for your kind review, and the 5 Start rating.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited May 2016
Posted 3 weeks ago
I went for a One Night Reviver Spa Break and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for taking the time to review your stay,

We look forward to seeing you in the near future.

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited April 2016
Posted 3 weeks ago
Great as always - thank you!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for your kind review, and the 5 Start rating.

Great to see you always enjoy visiting us - and we hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited April 2016
Posted 4 weeks ago
Nice place, good ambiance

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for you 5 Star review. We very much look forward to welcoming you back soon.

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited March 2016
Posted 1 month ago
Amazing place and Amazing Staff. I love it. Me and my husband went there for Easter break and I was surprised with the amazing service. Oh my gosh the food was so yummy that came in our package. I definitely recommend it.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for leaving us such a kind review, I am most pleased to hear how much you enjoyed your visit. I will ensure you comments are shared with all departments and we very much look forward to welcoming you back soon.

Kind regards

Rhea de Pee
Spa and Leisure Manager

Report as inappropriate

Verified review Visited April 2016
Posted 1 month ago
Very polite staff, great atmosphere, very clean! I was very pleased. It's my favourite place so far.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for your 5 Star review, and I am extremely pleased to hear we are now your favorite place! We hope to welcome you back soon

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited April 2016
Posted 1 month ago
We all had a fantastic time with our Spa day. The treatments were brilliant and left us all feeling so relaxed. The lunch that was included was lovely and couldn't be faulted. All in all we would highly recommend this to anyone.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Hi Ruth,

Thank you for taking the time to leave us such a lovely review, it is great to hear how much you enjoyed your visit. We hope to welcome you back in the not to distant future.

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited April 2016
Posted 1 month ago
Staff are lovely and very patient, especially as first ever bikini wax!! Will always be coming here :)

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for you 5 star rating, I am most pleased to see you enjoyed your experience here with us, and we very much look forward to welcoming you back in the future. Don't forget to pick up a loyalty card on you next visit to earn a couple of free treatments!

Kind regards

Rhea de Pee
Spa & Leisure manager

Report as inappropriate

Verified review Visited March 2016
Posted 1 month ago
''Full day'' was £90 and lasted around 1 hour. No mention of the included lunch - appreciate it includes use of swimming pool and relaxation room but even that wouldn't have taken the 'day' beyond 2-3 hours. No issues with staff or facility, just pricing.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Dear D,

Thank you for taking the time to review you spa experience here with us, I am most disappointed to read that the experience did not meet your expectation. All our spa packages include either half or full day use of the facilities and many guests do spend a full day with us . I am sorry to hear you did not receive the lunch included if you would like to contact me on h6698-th2@accor.com I will be happy to look in to this further for you.

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited March 2016
Posted 1 month ago
The treatments were amazing, my therapist was lovely and professional and I left feeling very relaxed. The only thing is that the spa itself is separate to the rest of the hotel so you have to change to return to the main building.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for taking the time to leave us such a kind review, I am most pleased to read how much you enjoyed your experience here with us and we very much look forward to welcoming you back soon

Kind regards
Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited March 2016
Posted 2 months ago
There was no hot tub or sauna, we had to walk across a car park and through the hotel half dressed to get to the pool which was shoddy, the massage was lovely but £49.00 for a 25 min massage is what it boils down to, I won't be going back, it shouldn't be advertised as spa facilities if you don't have any!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Dear Kaye,

Thank you for taking the time to review your spa day. I was disappointed to read that your spa experience did not meet your expectations. We only have a swimming pool, fitness suite and relaxation lounge in our hotel, and this is mentioned on all websites when booking with us.

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

Verified review Visited March 2016
Posted 2 months ago
Really friendly and accomodating staff, as always the spa was spotless and my therapist listened to me and made me feel comfortable. Definite value for money! The facial left me glowing.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 weeks ago
Thank you for your kind review, we are pleased to see you were so well looked after by the team and how much you enjoyed your facial. We look forward to welcoming you back in the near future.

Kind Regards

Rhea de Pee

Spa and Leisure Manager

Report as inappropriate

Verified review Visited March 2016
Posted 2 months ago
Staff very friendly as I had to change appointment twice and they were pleasant and caring, even asking if I was feeling better when I went in!!
Waxing was very painless in comparison to others I have had and therapist very friendly.

Will definitely be going here for all future treatments:)

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 months ago
Thank you for your kind review, we are pleased to see you were so well looked after and already planning to return to us. We look forward to welcoming you back in the near future.

Kind Regards

Rhea de Pee

Spa and Leisure Manager

Report as inappropriate

Verified review Visited March 2016
Posted 2 months ago
Great venue, relaxing.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

2 months ago
Thank you for your kind review, We look forward to welcoming you back in the near future.

Kind Regards

Rhea de Pee

Spa and Leisure Manager

Report as inappropriate

Verified review Visited March 2016
Posted 2 months ago
I had a Aromatherapy Body Massage and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel

Comments

2 months ago
Thank you for taking the time to review your experience, I do hope on your return visit we can ensure you have a 5 star experience.

We look forward to welcoming you back in the near future.

Kind Regards
Rhea de Pee
Spa and Leisure Manager

Report as inappropriate

Show earlier reviews