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Venue rating

4.3

170 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Hotel Spa

Spa Naturel at Mercure Bristol Holland House Hotel & Spa
Mercure Bristol Holland House Hotel and Spa,
Redcliffe Hill, Bristol, Somerset, BS1 6SQ
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat 9:00 am - 7:00 pm
Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Naturel at Mercure Bristol Holland House Hotel & Spa part of Mercure Hotels   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

With its unrivalled location and boasting stunning views of the city’s harbour, the 4-star Mercure Bristol Holland House Hotel & Spa is an ideal location for a relaxing spa break – while still benefiting from a city centre location.The contemporary hotel offers guests the chance to unwind in style, from relaxing in the chic urban bar and kitchen to indulging in the hotel’s onsite spa and leisure facilities, just 10 minutes walk from Bristol Temple Meads train station and 20 minutes drive from Bristol International Airport. Located within minutes of Broadmead shopping centre and Bristol harbour. 275 en suite rooms, 14m heated pool, fitness suite and 14 beauty treatment rooms located in a seperate building boosting the perfect relaxation lounge to unwind and destress before and after your treatments. WiFi wireless Internet access available.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 170 reviews

5 stars 91
4 stars 45
3 stars 25
2 stars 6
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (2)
  • Body Treatments (3)
  • Body Wraps (1)
  • Spray Tanning and Sunless Tanning (6)
  • Steam and Sauna Therapy (6)
  • Counselling & Holistic
  • Aromatherapy (1)
  • Face
  • Facials (47)
  • Skincare Consultation (2)
  • Fitness
  • Swimming (11)
  • Hair removal
  • Bikini Waxing (2)
  • Brazilian Waxing (3)
  • Hollywood Waxing (9)
  • Leg Waxing (2)
  • Male Waxing (1)
  • Waxing (21)
  • Massage
  • Aromatherapy Massage (18)
  • Deep Tissue Massage (4)
  • Hot Stone Massage (8)
  • Indian Head Massage (1)
  • Pregnancy Massage (1)
  • Reflexology (2)
  • Swedish Massage (13)
  • Therapeutic Massage (32)
  • Nails
  • Gel Nails (2)
  • Manicure (29)
  • Pedicure (35)
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Verified review Visited September 2016
Posted 1 day ago
I've lived in the area for 10 years and now moved away but needed to get my nails done last minute so booked in here. I'm so gutted I don't live in Bristol anymore as this is just a HEAVENLY place to relax especially after a hectic week at work. I nearly fell asleep as she did my nails! Can't remember who I had but she did them really carefully and they looked fantastic. highly recommend. Booking for the luxury foot pedicure next time as that looked so relaxing!

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Verified review Visited September 2016
Posted 3 days ago
Excellent service, results are great. Would definitely recommend, really good location as well.

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Verified review Visited September 2016
Posted 6 days ago
Loved the treatments; swimming pool was very small + lack of other facilities (such as hot tub).

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Verified review Visited September 2016
Posted 1 week ago
Good wax, using both strip and hot wax, very friendly and clean. Great location too. Perhaps somewhere to lock up your bikes would be helpful?

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Verified review Visited September 2016
Posted 2 weeks ago
Lovely hot stones treatment which went far too quickly!

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Comments

2 weeks ago
Thank you for your review Flora, Hopefully we will see you soon for the 70 minute treatment!

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited July 2016
Posted 3 weeks ago
Whole body felt refreshed and relaxed.

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Comments

1 week ago
Thank you for your 5 Start rating, I am most pleased to see how much you enjoyed your treatment.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited August 2016
Posted 3 weeks ago
Was very relaxing, my whole body felt refreshed and relaxed.

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Comments

2 weeks ago
Thank you for your kind review.
kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 3 weeks ago
After having a bad first experience with Hollywood wax in another spa, I was very hesitant. My therapist Olivia was fantastic. My skin is very sensitive and gets red easily, but the wax they used was really great and didn't hurt.

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Comments

2 weeks ago
Thank you for your review i am delighted that you found our new generation wax suitable for your skin. I will pass your kind comments on to Olivia.

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 3 weeks ago
I had a Red Island Exfoliating Ritual and have awarded it 4 stars.

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Comments

2 weeks ago
Thank you for your review i am glad you enjoyed your treatment.

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 3 weeks ago
I had a ST. Tropez Spray Tan and have awarded it 5 stars.

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Comments

2 weeks ago
Thank you, I am delighted that you were pleased with the result..

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 3 weeks ago
I had a Pedicure and have awarded it 4 stars.

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Comments

2 weeks ago
Thank you for your review of your pedicure.
kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 1 month ago
I went for a Time for Indulgence Spa Day and have awarded it 3 stars.

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Comments

2 weeks ago
Thank you for your review.

kind regards
Laura Withers
Assistant Spa and Leisure Manager

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Verified review Visited August 2016
Posted 1 month ago
the first wax I had in this place was very good, but unfortunately I was not as lucky the other times I attended and left with hairy legs. The girl was always telling me to check, but it is her work to check it, in dim light I didn't see many of the hair were still there.
Furthermore in another occasion I have booked for many things all at the same time, and apparently they were closing and I didn't have the service expected.

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Comments

2 weeks ago
Thank you for taking the time to tell us about your treatment at the Mercure Bristol Holland House, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies that you felt your waxing wasn't up to standard, Our therapists always ask our clients to check to ensure they are happy with the results.
Please do not hesitate to contact me directly if you wish to discuss this further.

kind regards
Laura Withers
Assistant Spa and Leisure Manager
h6698-th@accor.com

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Verified review Visited August 2016
Posted 1 month ago
I went for a Two Night Reviver Spa Break and have awarded it 5 stars.

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2 weeks ago
Thank you for your 5 star review.

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Verified review Visited August 2016
Posted 1 month ago
Very mixed but superb value for money and great treatments.

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Comments

1 month ago
Thank you for your review Sarah, i am delighted to read that you found your treatment enjoyable and such good value for money.

We look forward to welcoming you back in the near future.

Kind Regards

Laura Withers
Spa and Leisure Manager

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Verified review Visited July 2016
Posted 1 month ago
My therapist was Sarah.
She was professional and gave an excellent massage. My family have a salon so my standards are pretty high!! She asked me regarding pressure and really made me relax.
The salon itself is lovely but it's a shame it's not attached to the pool.

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Comments

1 month ago
Hi Sonya,

Thank you for taking the time to leave us your lovely feedback regarding Sarah, I will be sure to pass on your comments. I am most pleased to see how much you enjoyed your visit to the spa and we hope to welcome you back again soon.

Kind regards
Rhea de Pee
Spa & Leisure Manager

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Verified review Visited July 2016
Posted 1 month ago
Haven't had a wax for a while but was really quick and as painless as it can be!

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1 month ago
Glad to see you were happy with your waxing treatment, our new generation wax from outback organics is proving popular.

We hope to welcome you back soon!

Kind regards
Rhea de Pee
Spa & Leisure Manager

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Verified review Visited February 2016
Posted 1 month ago
A really professional and relaxing atmosphere. I loved the hot stone massage. I hadn't had one before but will definately be retiring for another!

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1 month ago
Thank you for your kind review, and the 5 Start rating, I am most pleased to see how much you enjoyed your hot stone massage.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited July 2016
Posted 1 month ago
I went for a Time for Indulgence Spa Day and have awarded it 5 stars.

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Comments

1 month ago
Thank you for your kind review, and the 5 Start rating.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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Verified review Visited July 2016
Posted 2 months ago
I had a Waxing and have awarded it 5 stars.

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Comments

2 months ago
Thank you for your kind review, and the 5 Start rating.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

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1 month ago
Thank you for your kind review, and the 5 Start rating.

We hope to welcome you back soon!

Kind regards

Rhea de Pee
Spa & Leisure Manager

Report as inappropriate

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