The Spa at Rookery Hall Hotel, Hand Picked Hotel Reviews
Main Road, Worleston, Nantwich, Cheshire, CW5 6DQ
Check availability and book onlineReviews are written by customers after their visit.
105 reviews
The venue and spa treatments were excellent. However, I am extremely disappointed at the way an issue that arose is being dealt with. I had bought a package day for myself and my cousin to celebrate her 60th birthday. The package included lunch. On the actual day I was informed that the package did not include lunch, so, rather than cause any embarrassment on her birthday I paid. The following day I rang the spa to inform them of their error. I was told that lunch should have been included, but given a rather convoluted explanation as to why this had happened, but I did not receive any apology. I was then told my account would be reimbursed with the cost of lunch by the end of business that day (1/6/17). On checking my account on 2/6/17, I still have not received the reimbursement. Not only is this embarrassing, it has spoilt a special day.
Loved Mary who served afternoon tea. Helen was kind and answered all questions. Breakfast in the main hotel was great, service was a little slow. Overall a lovely day.
No communication re. booking received by spa from Treatwell, so issue re. treatment bookings. Manager's response highly professional but experience patchy. Ambience - busy (kids, staff harried) when we got there. Pool too busy and not enough loungers. Treatments great - though manicure slightly sub-standard. Lunch, particularly the service, was poor - preordered but slow and disorganised, unprofessional.
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