The Spa at Norton House Hotel & Spa, Hand Picked Hotel Reviews
Ingliston, Edinburgh, EH28 8LX
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163 reviews
We had a great day out with the Rasul Spa experience. The spa was clean, had everything we needed and more importantly, we felt completely relaxed and could take the whole day to enjoy what was on offer. Not once did we feel that we were going to be pestered to buy any of the products or take out a membership, which is what often happens on spa days. We will definitely be going back to Norton Hotel and Spa for more!
Fabulous chill out day. Visit here regularly with my mum as a treat for her. Real luxury. Best spa venue we have visited.
We decided to visit Norton House as a treat, and with the cost of treatments and access it was quite a 'big' treat for us in terms of expense, so our expectations were high!
On arrival we realised that areas of the spa were open to children for parts of the day, as this was the only pool at the hotel. It was not entirely relaxing to be sat at the side hearing screaming and getting splashed - and some parents were taking their young children into the hydrotherapy pool (where they were not supposed to). No member of staff sought to enforce the policy.
Our first treatments - the modern facial - were excellent. It was very relaxing, the therapist was responsive to questions and requests and my skin felt revitalised at the end. I'd definitely recommend this.
The relaxation room was also lovely. I fell asleep after my facial it was so peaceful and comfortable! Spot on. My only gripe is that there were no mugs for tea - but these were easy to find in the main waiting area.
The food (we had a one course lunch as part of our deal) was exceptional. I was thoroughly impressed and we both really enjoyed our meals (the parpadelle and gnocci).
After lunch we did the rasul treatment. Perhaps we hadn't read up on this but it was pretty disappointing. You self-apply some runny, thin mud to your body which remains slimy due to the steam in the room and then rinse it off following with some moisturiser. Not quite the 'mud bath' we have imagined! If that is what you're looking for it's probably fine, but this felt very disappointing, particularly with the price tag.
The final part of our day was a massage. My friend has a great time. However, when I was left to get on the table I found it to be soaking wet. The towels perhaps hadn't been changed, or the previous client had soaked through on to the table below. This was quite unpleasant. The room itself was also messy, with what felt like ex foliating granules underfoot on the floor and puddles. When the therapist returned about 5 minutes later (also excessive and eating into treatment time as it was never going to take that long to remove a robe and get under a towel) I asked for this to be addressed. She did apologise, and hurriedly changed the towels. I climbed onto the bed, and asked for the heat mat to be turned on as the room was also quite cold. She said that this room did not have one (not her usual room apparently - although the place wasn't busy so I don't know why a normal massage room wasn't used). I was quite disappointed as I was clearly shivering. She did turn up the heat (although I did not notice this) and gave me a duvet. This naturally does not help all that much given most of the time half of your body is uncovered for the treatment.
After the rather disappointing end to the day I was surprised that at no point when we were exiting did any member of staff ask how our experience had been. While aspects were good, as noted above, a lot left a bit to be desired and recognition of this and apology would have gone a long way. The cynic in my assumes that given they had my money they didn't care!
In summary, room for improvement:
- clearly advertising that the pool is not for exclusive use of adults, and before 11 and after 4 (or 5 - I can't remember) children may be present
- staff enforcing the no children policy in areas other than the pool!
- room preparation ahead of treatments
- checking in with customers on the conclusion of their day to see how it went
The highlights:
- The excellent food and staff in the dining area - also very reasonable prices given the quality on offer
- The relaxation room
- The facial experience
Lovely day and great spa. Highly recommend this venue to others looking for a place to relax and unwind. Food great too!
Loved it, we shall return sometime very soon. great value for money and teh staff where in my opinion very polite and where happy to answer any questions and helpful.
5*+
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