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Venue rating

4.0

180 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Chevin Country Park Hotel & Spa
Chevin Country Park Hotel & Spa
Crerar Chevin Country Park Hotel and Spa,
Yorkgate, Otley, Yorkshire, LS21 3NU
United Kingdom

Hotel Spa

Chevin Country Park Hotel & Spa
Crerar Chevin Country Park Hotel and Spa,
Yorkgate, Otley, Yorkshire, LS21 3NU
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.0

Chain rating

Based on 180 reviews

5 stars 74
4 stars 58
3 stars 34
2 stars 9
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Aromatherapy Massage (2)
  • Body Exfoliation Treatments (25)
  • Body Treatments (1)
  • Body Wraps (1)
  • Classic Facials (80)
  • Deep Tissue Massage (1)
  • Foot Massage (1)
  • Hot Stone Massage (2)
  • Hydrotherapy (8)
  • Indian Head Massage (2)
  • Manicure (32)
  • Pedicure (29)
  • Rasul and Mud Treatments (5)
  • Squash (4)
  • Steam and Sauna Therapy (75)
  • Swedish Massage (2)
  • Swimming (82)
  • Therapeutic Massage (113)
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Verified review Visited April 2018
Posted 1 month ago
Booked the 2 day package at Chevin lodge for my sisters birthday, initial communication was very poor I rang to book our treatments a few weeks before but was told they had already booked us in on Friday afternoon when we asked for Saturday they said no time was available, no email to confirm that they had booked our treatments, I then asked them to send a confirmation email about times etc but still didn’t receive one.

We found the receptionists unprofessional and not very helpful,there was no information about where anywhere was and was only told about times for dinner and breakfast when asked.
The room was nice but bathroom needs updating and no power in the shower, as we asked to be put in a room for 4 adults they gave us a family room, the double bed downstairs was comfy but the 2 single bed upstairs were really uncomfortable more suitable for children!
One of the plug sockets blew whilst we were there but the staff didn’t seem concerned about this and we were asked just not to use that particular plug socket after it blew twice!
There was wedding party going on while we were there so it was difficult to sleep because of the noise that went on till 2am!

The treatments were lovely the staff was also lovely and very helpful, pool is a bit on the small side but the sauna a steam room great.Outside hot tub was perfect as the sun was out all weekend!

The food for both dinner and breakfast was really nice good quality food and perfectly cooked, although dinner could have had more choices for the main course.
The staff in the dinning room were excellent service was really good and they couldn’t do enough for us!

All in all we had a lovely weekend a lovely place but definitely needs updating in places!

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Verified review Visited April 2018
Posted 2 months ago
Really overcrowded which made it awkward and not relaxing. We went midweek and it was so overbooked you literally had no where you could go or sit except in the pool as all the other areas were full. Nice staff and treatment was good however

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Verified review Visited March 2018
Posted 3 months ago
The day was lovely and treatments fantastic. Communication prior to the day was really poor, hardly ever answered the phone, didn't respond to messages to try to book treatment ( after no-one getting back to 2 voicemails left I must have rung at least 2 times before someone answered). Food was a bit basic, but it was a very cheap spa day! loved the outdoor hot tub.

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Verified review Visited February 2018
Posted 3 months ago
Beautiful lodges in countryside and very peaceful

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Verified review Visited February 2018
Posted 4 months ago
No information received on arrival, the receptionist was rude and unhelpful.
Spa facilities good, reception staff was poor, not given correct information for using the male changing room.
Back massage was very good.
Outdoor hot tub was really good.
Our room was dirty in places, cups still with coffee stains and bed side lights not working.
Poor water flow for shower and very dim lighting in the bathroom.
The hotel is in a fab location but the level of service let it down.

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