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Venue rating

4.5

29 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
Smooth You
Smooth You
70 Essex Road,
Islington, London, N1 8LT
United Kingdom

Beauty Salon

Smooth You
70 Essex Road,
Islington, London, N1 8LT
United Kingdom
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

4.5

Venue rating

Based on 29 reviews

5 stars 22
4 stars 4
3 stars 0
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Classic Facials (4)
  • Skincare Consultation (1)
  • Hair
  • Blow Dry (1)
  • Hair Extensions (3)
  • Haircuts and Hairdressing (8)
  • Ladies' Hair Colouring & Highlights (6)
  • Hair removal
  • Laser Hair Removal (5)
  • Massage
  • Aromatherapy Massage (2)
  • Therapeutic Massage (3)
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Posted 4 years ago
Shockingly bad treatment. I went in to have my hair extensions re-done. Anna began and immediately began yanking the extensions out along with my natural hair. In many cases she simply cut the exension off!!- leaving me with little stumps of hair!! I was not aware of just how much damage she was doing while sitting there however afterwards my scalp stung from the rough yanks and half of my hair was literally ripped out from my scalp. Not only was my hair left scaily thin (i have naturall very thick hair) but I also had bald patches where she had pulled the whole extension along with my hair out. When I told her it was really hurting I was told that I hadn't maintained it properly and yet I have had extensions for years and have never had a problem with maintenance! She also told me she wanted to leave by a certain time and I cant help but think her priority to was go home. I was left humiliated and upset by the whole experience, not to mention with only a very thin head of hair left. I have never written a review before but just cant help but feel slightly scarred by the whole experience. My hair has been left in a shockingly bad state and I would strongly advise anyone looking to get hair extensions to go elsewhere.

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Posted 4 years ago
I choose Smooth You because of many good reviews posted. I paid for haircut, massage and blow dry. My hairs was simply washed and cut by Georgina. Very average service. I'm not planning to go back.

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Posted 4 years ago
I read the reviews for this place which were great, so I was really looking forward to my "Haircut, Condition, Massage and Blow Dry". The service didn't live up to my expectations unfortunately...

The haircut:
I got told on the phone I was booked with one girl (Leah), but then was told I got another girl (Georgina). During my haircut, Georgina got told she had to leave me and cut someone else's hair, and I would get a girl who would continue to then blow dry my hair and I was asked if that was OK.... Georgina went to speak to them and returned saying she would continue to do my hair. That was very badly organised, and certainly didn't go a long way in terms of making me feel special and valued as a customer! The haircut itself was not amazing, I didn't get exactly what I wanted even though I showed a photo...

The condition:
I didn't get one! Why did I pay for this? No explanation as to why...

The massage:
The "Massage" was just a massage chair (this is not made clear in the description). I came in at the same time as another girl, who got Leah - this girl got a nice head massage by Leah and a long condition. She spent about 10 minutes more than I did - definitely not comparable service.

The blow dry:
This was good.

They gave out goodie bags at the end, and the girls at the reception were lovely. This however doesn't make up for the fact that the core service I went there for was very average.

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Verified review Visited April 2013
Posted 4 years ago
It was I first time for laser hair remover. Staff there feel very warm and welcome, the space is clean and nice. I was late because of the weather and had to reschedule the time, the receptionist was very helpful and quickly modified my slot, which made my life a lot easier!

The therapist Gabi is very professional, go through very details during the consultation, clearly explaining how the treatment work, do's and don't, asking me to fill in forms making sure nothing will affect the results, and did test before start first session.

I just had my first treatment done, and booked my second treatment right after I finished.

Also, a nice goodie bag was given to me during my first visit, very sweet.

I would definitely recommend there.

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Posted 4 years ago
I braced myself on my way to my first laser hair removal treatment, thinking I would yet again find rude staff, not so clean places or equipment, badly delivered treatments etc... However, upon my very arrival I was pleasantly surprised to discover that everything was quite different than all my previous experiences. A friendly receptionist welcomed me with a warm, not at all exagerated or fake smile , offering to take my coat and asked if I wanted to have some coffee or tea (that's quite rare, isn't it?), brought some forms for me to fill out even if I was quite early. The therapist Agi was extremly proffesional even if it was a gloomy Saturday and she was stuck at work, brought me another tray with a pot of hot tea and water, introduced me to the place, and finally to a beautiful neat clean room. The treatment was thouroughly done throughout the 2 hours and at the end of it, Agi was still patient to explain treatments and prices (which I personally find quite affordable). I only had my mind of a full legs treatment, now I'll have full arms and hollywood too :))

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