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Venue rating

3.0

39 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Skin Health Spa London Marylebone
Skin Health Spa London Marylebone
16 Thayer Street,
Marylebone Village, London, W1U 3JU
United Kingdom

Skin Clinic

Skin Health Spa London Marylebone
16 Thayer Street,
Marylebone Village, London, W1U 3JU
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Skin Health Spa London Marylebone part of Skin Health Spa

Skin Health Spa is a professional skin clinic located in Marylebone, close to Bond Street station.

Specialising in cosmetic injectables, laser hair removal and Aromatherapy Associates facial packages, their experienced doctors, nurses and aestheticians are trained to provide each client with professional and trusted advice in a safe and professional environment.

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Services

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Comments

Reviews (written by customers after their visit)

3.0

Chain rating

Based on 39 reviews

5 stars 6
4 stars 15
3 stars 7
2 stars 6
1 star 5
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Face
  • Acne Treatments (5)
  • Chemical Peel (5)
  • Facials (8)
  • Facials - Micro Needling (1)
  • Microdermabrasion (5)
  • Skincare Consultation (3)
  • Hair removal
  • Laser Hair Removal (4)
  • Massage
  • Face Massage (1)
  • Medical & Dental
  • Cosmetic Injectables (1)
  • Cosmetic Skin Treatments (1)
  • Dermal Fillers (2)
  • Laser Treatments - Resurfacing (1)
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Posted 3 months ago
NEVER GO TO THIS CLINIC. I bought an "unlimited 6 months facial" early this year and my experience was horrible. Firstly, the facials I booked was supposed to have been for 1 hour, however one time my treatment was only 25 min! Secondly, they were always fully booked so I was only able to go maximum 1 time a month, so the "unlimited" package I bought was a total waist of time. Some therapists are really bad as well and dint know how to apply the cremes / peelings. VERY VERY BAD - WAIST OF MONEY - DO NOT GO HERE

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Posted 5 months ago
I had the ultimate facial - brilliant, loved it, very clean, friendly service and good value for money - I always ask for Amy now - totally recommend her

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Posted 8 months ago
Please be aware that if you are considering having an injectable treatment that the '14 day 'top-up' treatment at no further cost to the client' under the Refund Policy section of the website is false and entirely misleading.

I had a tear trough treatment worth £495. However, after a week, I could see no visible difference (it is advertised as a 'subtle treatment but one that makes all the difference'). For a treatment of this price, I would expect to see some improvement. So being aware of the 14 day 'top-up' treatment, I booked an appointment to see the injector again and receive a top-up. Unfortunately it was a wasted journey.

The injector explained that for males, it is normal to have more than one treatment, i.e. 2ml in total. However this was not relayed to me during my initial consultation or anytime prior to my treatment, nor is it noted on the pricing list. In fact, under the 'Men Only Treatments' section of the website it clearly states 'Botox and fillers work equally well on men', which is in complete contrast to what I had been told by the injector. Regardless, none of this is surprising as it would have of course had an impact on my decision making process, knowing I would have to spend just under £1,000 to be able to see a difference. I asked the injector to take a photo and compare it with the photo she had taken before the treatment. She admitted that she couldn't see any difference, however she said she would have to speak with management about providing a top-up treatment.

She was told that she could inject another 1ml at half price, i.e. £249. This is not an insignificant amount of money, on top of the price I'd already paid for a seeminly invisible treatment and is completely at odds with the stated refund policy which explicitly states 'at no further cost to the client'. I politely declined.

Do think very carefully if you are considering having the same or any expensive injectable treatment as you may find yourself in the same predicament with no recourse. That being said, I have absolutely no complaints about the injector, she was excellent and entirely professional throughout but I suspect bound by Skin Health Spa's questionable marketing practices.

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Posted 11 months ago
I initially went in for a skin peel, however was told that I couldn't have it because I would need to use glycolic prep a week before. I found this really irritating (tell me over the phone!). I found my initial consultation rather disorganized and they didn't seem to be able to do anything I wanted. They had an offer on dermal fillers, which I had been considering for a long time so decided to go for that instead. Really really disappointed! I paid £250 for one vial of Juvederm 3 for nasolabial folds, however the injector placed most of the filler around my chin and the sides of the mouth. I understand why some product would be placed here, but the result did not address my concerns at all. I also found the injector really unfriendly and the staff in general quite salesy, both of which are a big no no for me. I would not go back for these reasons, however they have frequent offers and I may consider giving them a second chance with another treatment just because I'm a sucker for a good deal, although given my disappointment probably not! There are lots of competitors to choose from!

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Posted 1 year ago
DO NOT USE THIS SALON! Terrible experience - wouldn't recommend to anyone.
Bad service, bad treatment, no after care, no refunds or follow up.

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Posted 1 year ago
The Marylebone branch is fantastic. Polite staff, informative, and the facial was relaxing yet thorough. I had the ultimate facial with the voucher from Wahanda. I had a sensitive area on my face that I didn't want to be touched, and the lady was very nice in explaining what she was and wasn't going to do regarding this area. Would highly recommend for the price.

I'd been to the Spitalfields branch previously for a skin consultation and after 5 mins of looking at my skin, the management handed me a price list and tried to pressure me to buy a course of treatments that day. When I said that I needed to speak to my boyfriend to discuss it, I was asked why? Bad management in my view. Go to the Marylebone branch, completely different experience.

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Comments

1 year ago
Totally agree on the Spitalfields Branch - terrible experience and would NOT recommend

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Verified review Visited February 2015
Posted 1 year ago
I went for a consultation and purchased a laser hair removal package. Can't comment on how good it is as I have been told that it takes multiple treatments to see results.

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Verified review Visited February 2015
Posted 1 year ago
Not much value for me as I wasn't offered microdermabrasion and I was not keen on a glycolic peel. The facial was brief. The treatment was short and results lasted less than a day. The location, staff - excellent .

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Verified review Visited December 2014
Posted 1 year ago
I love Skin Health Spa and my treatment was amazing. I ended up buying another package of the same treatment as I liked it so much. The place and the staff are both just great. I highly recommend it

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Verified review Visited December 2013
Posted 2 years ago
I thought this would be a straight forward procedure as I have had similar before, however the person who saw me was more intent on trying to say I needed other treatment & didn't concentrate on the job in hand at all. Unfortunately I had to return to show where the treatment was not applied at all, causing unnecessary embarrassment & time out from my agenda. On my return the treatment was corrected, but if you didn't know what to expect with treatments then certainly I'd advise another practice.

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Verified review Visited August 2013
Posted 3 years ago
Therapist was very helpful in explaining what was my skin problem, which I started struggling recently. She described to me all options I have to clear my skin, including peeling.

The price for treatment was quiet good value, but first i decided to visit my gp so they could first find the reason for my recent skin problems, and after i cure it from the inside i will most definitely go for a pumpkin peel, to clear the problems of my skin

Thank you.

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Posted 4 years ago
I have booked for the Ultimate '10 Years Younger' Facial Package Inc. Glycolic Peel & Microdermabrasion which cost £69.00 instead of £450. It was supposed to be a 95 minutes treatment with:

Microdermabrasion (30 minutes)
Transderm Needle-free Mesotherapy (45 minutes)
Mini Glycolic Cleanser
Glycolic Facial Peel (10 -20 minutes)

However, it only lasted about 45 minutes, with no Glycolic Facial Peel and no Mini Glycolic Cleanser given to me (apparently, I didn't need it, which was an irrelevant excuse). The Mesotherapy was very short and quietly ineffective too. Overall, I wouldn't recommend this treatment to anyone. Even with the "discounted" price, the whole package remains very unsatisfying.

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Posted 4 years ago
I had the Ultimate Facial, which involved a facial with microdermabrasion and transderm treatment, as well as the usual facial procedure. Overall I'd say it was great value for money - left my skin feeling blissfully smooth for a few weeks, and very clear. The ambience was more clinic than beauty spa and so don't expect music or soft lighting, etc. but felt safe in the hands of my consultant who clearly new all about dermatology. I can't say I would be prepared to pay the fully price for this, but then I wouldn't pay that much for any facial and at this price it is an absolute bargain and would recommed for anyone wanting a good value facial.

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Verified review Visited February 2012
Posted 4 years ago
The clinic is simple but clean but, would never pay £450 for the treatment I had, the voucher was for a treatment of the duration of one and half hour but once there I have waited for 20minutes and after 40 minutes my treatment was over.
The result after was not too bad, but definitely not worth the real pice.

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Verified review Visited November 2011
Posted 4 years ago
The place was very nice! lovely location.. the treatment was ok.. i just found that it was very very rushed (less than 30mins)! definately not worth the full price, i have two more treatments to go...

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Comments

4 years ago
It definitely isn't worth the price. I wonder why it was rushed. I hope that you're next treatments won't be rushed again.

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Verified review Visited November 2011
Posted 5 years ago
So far I have only done a patch test and the first laser session. So far so good. The venue is easy to access and nice. Relaxing atmosphere. Good value!

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Verified review Visited October 2011
Posted 5 years ago
'Skin Health Spa in Marylebone is my one-stop shop for all my beauty needs. The staff are friendly and the personal customer service is by far one of the best out there! Make Skin Health Spa part of your beauty routine today!'

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Verified review Visited November 2011
Posted 5 years ago
I'm two thirds of the way through my treatment, but have noticed a difference in my skin. I wouldn't say it's dramatic but definitely better and people have noticed and commented. The venue was clean and clinical (in a good way) and I'd definitely consider further treatments here.

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Verified review Visited November 2011
Posted 5 years ago
So far I have only done a patch test and the first laser session. So far so good. The venue is easy to access and nice. Relaxing atmosphere. Good value!

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Verified review Visited October 2011
Posted 5 years ago
Be warned - this is not a relaxing treatment. I bought a course of three and if I hadn't done that, I don't think I would have chosen to return! It felt so painful the first time, that I took a nurofen tablet the second visit and will certainly do the same this time. The skin is injured by the tiny needles but all that you can see afterwards is a rosy glow. I would have liked to seen in a mirror in the room what effect it was having on my skin because that added to my level of anxiety and probably pain. Second time was much easier to bear and my skin recovered more quickly. This treatment takes at least four weeks to see the effects. Your skin rejenerates itself by increasing the blood flow and collagen to the skin. I can't yet say that there is a marked difference but it's only been two weeks...Not too sure what to say - this is definitely one of those "no pain, no gain" treatments.

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