There are so many negative things to say about this clinic I don't know where to begin. However in summary: Staff are unfriendly, they seem very unhappy, never welcoming and after paying several visits things got worse all in all no customer satisfaction. You NEVER get your full treatment time! They lose your paperwork so you keep having to complete new records. Rooms are small and cold and walls are paper thin so you hear other people in the other rooms. You have to ask for blankets to try and keep warm. Staff turnover is high. Manageress is miserable. Music is loud and totally inappropriate. Always difficult to park. Had the worst back massage I have ever had and I have tried many over the years!! Therapist didn't know why she was doing. Bed against the wall so couldn't do the massage properly. Left me to get changed for too long and finished too early short changed my time by aprox 20 minutes. Clearly not trained. No pleasantries no interpersonal skills whatsoever!! A really unpleasant experience. Didn't ask if it was ok otherwise I would do said. Left feeling very dis satisfied. Will never go back and strongly recommend you to avoid at all costs. Beware the Offers are not good value you DO NOT get full treatment time ! I have never written a review before but feel totally amazed at how extremely poor it all is. Spend your time and money in a place that treats you properly as a valued customer and to a high standard of professionalism and care. Don't understand how this place gets away with it!!!!?????
I had an Ultimate Facial. What a disappointment.
The therapist didn't explain anything, she wasn't very welcoming, the room was tiny and there was nowhere to put my bag. The couch was up against a wall on one side so quite difficult to do the treatment on one side of my face.
The treatment lasted for under 45 minutes and was supposed to be an hour. It all felt incredibly rushed and as if the therapist just wanted to get the job done as quickly as possible. Not very relaxing at all - in fact there was no relaxing facial massage given which is listed on the website. Staff all seemed very junior and have obviously not been trained well, their attitude I am sure reflects that of the manager who was nowhere to be seen.
I will not go again and I will tell people to avoid.
For what it's worth - I never review places, but I felt compelled to because the whole experience was so bad.
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The whole experience was not at all what I expected. It did not feel fresh & clean and the staff were not encouraging at all. I was disappointed, the procedure was rushed and I felt the therapist couldn't wait to finish - and did finish early - I was not advised on any treatments for the future or products. I'm glad it's not my business.