Ok, so I booked two treatments so I could really pamper myself. When I arrived it was just an ok reception. No drink offered while I waited and no one offered to take my coat. The reception staff actually seemed a bit laid back and not too bothered about making an impression. There was no real introduction by my therapist. In fact, if I think back I couldn't actually tell you her name! And not all the staff were in standard uniform, with some being too casually dressed. The room wasn't ready when I arrived, and the first thing I noticed about the treatment room was how tiny it was - there was barely room for me to get changed! Also, it was very dirty. There were hairs on the floor and the walls/ceiling were stained. There were no oils burning so no real sense of relaxation. And the music was only changed from pop music to relaxation music when I arrived. My facial only lasted 45 minutes when it should have been an hour, and my massage was just average. Also, while I was left to "relax" I could hear laughing and clattering about. Hardly relaxing!! I have had many treatments over many years and at different places, and some of the basics were not followed at this salon. I would suggest that people pay a little bit more money and go elsewhere. I certainly won't be going here again!