Got there on time for my appointment. The therapists told me to wait. After my therapist finished with the client before me, even though she knew I was waiting, she went in inside to the staff lounge with her mother to chat. She came out 10 minuets later and soaked my feet. Went back in again. The water was getting old so I asked if she was coming back outside, she came out and said, without any shame, “You called me?”. I said I had been waiting for 30 minuets, and she said she was “busy”, and I have to understand. She never even acted like she felt even a bit sorry and said to me, some clients are “late” so I have to understand, telling the client it was my fault as I wasn’t being understanding. Then her mother came out too and just sat right next to her and in front of me and talked with her during my whole treatment. She already started late so I told her I needed to go by 5:30pm as I had a meeting. She said “I don’t like to rush.” In the end she did finish my treatment by 5:30pm but instead of apologising, she had her chin up and said to me, “I finished by 5:30pm” I said thank you and she just went away. The equipments tools were never disinfected or cleaned and they use the same tools for mani and pedi. During the treatment she kept telling me how dry my feet was and told me to get more pedis. Other staff knew what she was doing and said and did nothing, even the boss. Go if you don’t mind the attitude, and being punished and told you have to be understanding and wait half an hour (or more; she only came out after I insisted) because your therapist wants to have a break and other clients are “late”. As a business they won’t accommodate you or try to find a solution, even when they have other staff available to do your treatment. The other staff and the boss are just going to sit there on their phone with a cup of tea and pretend nothing is going on. And go if you don’t mind getting an infection from your mani/pedi.