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Venue rating

3.5

6 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Serene Mind & Body
Serene Mind & Body
93 Spon End,
Coventry, CV1 3HF
United Kingdom

Wellness Centre

Serene Mind & Body
93 Spon End,
Coventry, CV1 3HF
United Kingdom

Opening hours

Mon Closed
Tue - Fri 9:30 am - 7:00 pm
Sat 10:00 am - 4:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Serene Mind & Body

Serene Mind & Body was established in 2011 by Sean Casey-Poole and is based in the former Malt Shovel pub in Coventry which dates back to the early 1600's. Sean fell in love with the building and has kept many of its features including the 3 original fireplaces, the beams and even the original cellar door. Photos of the old pub adorn the walls.

Our promise to you: When you visit us at Serene you will be safe in the knowledge you are getting the best bespoke treatment available, given to you by therapists

who are all experts in their field.

  • Hypnotherapy
  • Neuro linguistic programming
  • Massage
  • Reflexology
  • Aromatherapy
  • Light/Colour light therapy
  • Counselling
  • Hopi ear candling
  • Indian head massage
  • Reiki
  • Herbal Medicine

Some of our Therapies

  • Hypnotherapy
  • Neuro linguistic programming
  • Massage
  • Reflexology
  • Aromatherapy
  • Light/Colour light therapy
  • Counselling
  • Hopi ear candling
  • Indian head massage
  • Reiki
  • Herbal Medicine

Some of our Therapies

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

3.5

Venue rating

Based on 6 reviews

5 stars 5
4 stars 0
3 stars 0
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Deep Tissue Massage (1)
  • Hypnotherapy (1)
  • Nutritional Advice & Treatments (1)
  • Swedish Massage (3)
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Posted 11 months ago
This place is a real find. I have had many massages over the years and I am re-booking this one over and over. Initially used the Groupon voucher and am now using the loyalty card for a great price. It's lovely. Ambience is great and the masseur I have been using is superb. Definitely recommend.

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Comments

11 months ago
Many thanks for your kind comments.
Kind regards
Sean Casey-Poole
Owner

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Posted 1 year ago
Had confirmation e-mail that female therapist had been booked but only male therapists present when arrived for appointment. Company very slow to respond to communication (7 days). Refusal to re-schedule with female therapist or refund. Does not state on Groupon offer or on front end of mobile website for Serene Mind & Body that you cannot choose a female therapist (you find out halfway through the booking process that you would 'prefer a female therapist' but it is down to luck on the day if you get one).

Doubtless this company would have far few customers booking if they were not mislead in the first place or if the company provided a much more transparent booking system in the first place.

Extremely disappointing and shambolic service.

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Comments

11 months ago
This gentleman has gone out of his way to leave bad reviews on a number of websites about my business which I find very disappointing.
Please read my response below and hopefully you can make your own mind up on this. Thank you so much in anticipaton.

When booking through our online system you click appointments, massage and when you click on Groupon massage it states this fact straight away about not being guaranteed a female unless for religious grounds. As stated in numerous emails to this reviewer our therapists work on a self employed basis and also have there own client base so we cannot guarantee which one you will get. We do our best to put you with your requested sex but this cant be guaranteed for the reasons stated. There is no need to state this on Groupon at all. Unfortunately for some reason on the mobile web version it does not show our terms and conditions so apologies for this but it is clear on the mobile booking system. The therapist who was assigned to you still had to be paid so obviously we would not issue a refund as we would be losing money. You had the choice whether to continue to book when you read the terms and conditions but you chose to continue yourself. Perhaps you should have emailed before booking. We make no apology and stick by our decision on this occasion.

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Posted 2 years ago
I have been struggling with my weight for the last 12 years since the birth of my son and tried every diet under the sun, and every diet club and was still not able to lose weight.
I was speaking to my friend Sara and she said why don't you try Sean at Serene as he had helped her overcome the fear of flying through hypnosis. Although I was a little sceptical about hypnotherapy I thought nothing ventured nothing gained and contacted the company. Sean asked me a few questions and we booked an appointment.
Well what can I say? We hit it off straight away and he doesn't mince his words telling me he has kicked people out who he doesn't think he can work with lol. Happily I must have given him the right answers because he said you really want this don't you? I said yes and he said come on then gal let's do this lol.
After 2 sessions it literally felt like a weight had been lifted. Sean has designed a hypnotherapy programme called the brick wall and it really worked for me. Although it's early days as it's been a month since I went last I have never been so positive about losing weight ever before. I'm loving the "new me" and would highly recommend Sean and the setting was fantastic.
Thank you

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Posted 3 years ago
My girlfriend bought me the massage as a present because I'd been moaning about my neck and shoulder pain for weeks.
I got there and recognised it as the old Malt Shovel pub ( which I had previously had many a good drink in lol ) The owner obviously loves the place as he had pictures of the old pub all over, and as I waited for my therapist he had a chat with me about the history and how it is supposed to be haunted, which I found fascinating. Anyway my masseur, masseuse or whatever you call her came and greeted me telling me her name was Holly and could I fill a form in please? I thought this was really professional as I've never done this before. I was then led into the old snug room and it was so nicely lit, warm and very welcoming. Onto the massage, what can I say? well apart from her getting out all of my knots I seemed to have so much more movement in my one shoulder, I was so chilled I actually fell asleep and embarrassingly woke myself up snoring!!!!!! I loved it and have actually booked again with a loyalty card I was issued. With the card Holly explained that my next massage would only be £20 and the 5th one free. I would deffo recommend this place.

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Posted 3 years ago
I had a wonderfully relaxing massage & hopi ear candling with the owner Sean. He was so friendly and put me at ease straight away ( I'd never had a male massage me before ) I was well draped and felt very safe in his hands.
I would highly recommend Sean and of course Serene.
p.s. they have a free car park attached which is a rarity at other salons and massage centres I have attended.

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Posted 3 years ago
I came here to get a well overdue massage myself as my back was in a bad way , i had a brilliant massage from Dave just what i needed . After 2 sessions back was lots better plus the added bonus of leaving feeling relaxed and i look forward to returning soon

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