When I turned up for my appointment, Sue had no record of it and said she had not checked her emails all day. She reluctantly looked at her phone and after me showing her my email confirmation, found the booking. I asked if she could do the appointment and she indicated for me to take a seat. She was threading a customers eyebrows so I waited. A man came unselling perfumes/aftershaves and Sue went into the back to check what he had. After 10 mins of waiting I walked out! So rude!!