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Venue rating

4.0

115 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Rowhill Grange Hotel & Utopia Spa
Rowhill Grange Hotel & Utopia Spa
Rowhill Grange Hotel & Utopia Spa,
Wilmington, Kent, BR8 7SQ
United Kingdom

Hotel Spa

Rowhill Grange Hotel & Utopia Spa
Rowhill Grange Hotel & Utopia Spa,
Wilmington, Kent, BR8 7SQ
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.0

Chain rating

Based on 115 reviews

5 stars 56
4 stars 38
3 stars 14
2 stars 2
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Aerobics (1)
  • Aromatherapy Massage (1)
  • Back Facials (2)
  • Body Treatments (1)
  • Cellulite Treatments (1)
  • Classic Facials (20)
  • Couples Massage (3)
  • Facials - CACI (1)
  • Hot Stone Massage (1)
  • Hydrotherapy (3)
  • Indian Head Massage (2)
  • Lava Shells Massage (1)
  • Manicure (1)
  • Pedicure (6)
  • Pregnancy Massage (1)
  • Steam and Sauna Therapy (33)
  • Swedish Massage (5)
  • Swimming (34)
  • Therapeutic Massage (24)
  • Yoga (10)
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Verified review Visited July 2018
Posted 2 days ago
Booked half spa from 14.00 to 18.00 at Rowhill Grange for my husband’s birthday. At 13.50 had a call from RG receptionist saying I missed my lunch already as it was scheduled for 12.00 and I’m already 5 mins late for my treatments. I had no clue what they scheduled for me as haven’t had any previous emails or calls from RG in regards to timing when the lunch and treatments start. I could only rely on my email confirmation that stated we should arrive not earlier than 14.00 and leave not later than 18.00.
It was a weekday and receptionist offered to reschedule lunch and treatments. We started with lunch first ordering drinks. I went for orange and when tried it I noticed it was out of date as was fizzy. I asked the barmen to change it explaining the reason and she was surprised that such thing is impossible in such place. I asked her to take a straw and try that juice and she did confirm it was fizzy, apologised and gave me a fresh one. After starters were delivered I could feel funny smell in my salad that consisted of cucumber, melon, watermelon and some sauce. I tried the melon and it had a sour taste and unpleasant smell and I spit it straightaway. I asked to speak to the manager and explained him what service and food quality we received so far and all he offered is to change the meal. He said it looks like the smell comes from the sauce and not the out of date melon but when I asked him to taste this salad he, of course, refused. Being on my 6th month of pregnancy and getting food poisoning is last thing I wanted so I couldn’t risk to waste more time on another meal that could have been prepared with another out of date leftovers. We made a decision with my husband just to leave this place and asked for refund. Receptionist came with card reader machine and arranged full refund. Where is others may think we’ll.. at least you got your money back my view is slightly different. The whole birthday was ruined and it was too late to book anything else that day. I can’t get back that day. We spent time getting to and from Rowhill Grange, wasted another hour dealing with food and drinks quality so the question here: Who’s going to compensate for lost time and bad experience? I should have taken sample of that orange juice and the salad to have it checked on freshness and quality and this place would have been in big trouble.
Do yourself a favor and try to avoid places like Rowhill Grange. Pictures and reality are totally different.

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Verified review Visited July 2018
Posted 1 week ago
I had a CACI Electrical Facials and have awarded it 4 stars.

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Verified review Visited June 2018
Posted 3 weeks ago
Good and useful advice for taking my face care after my classic facials finished.

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Verified review Visited June 2018
Posted 1 month ago
Not worth the money!

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Verified review Visited March 2018
Posted 4 months ago
The spa was very nice although it started to get very busy from 10am onwards. The relaxation room was lovely, felt relaxed from the whole experience. It's a novelty to walked around in just a dressing gown. Food was ok, mine was a little too greasy.

Overall great day and felt very relaxed.

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