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Venue rating

4.7

637 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Rock 'n' Dolls
Rock 'n' Dolls
20 Richmond Hill,
Richmond, Surrey, TW10 6QX
United Kingdom

Hair Salon

Rock 'n' Dolls
20 Richmond Hill,
Richmond, Surrey, TW10 6QX
United Kingdom

Opening hours

Mon - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Rock 'n' Dolls

Rock 'n' Dolls is a team of highly skilled professionals from the London fashion industry, with substantial experience and knowledge within the field of hairdressing. We have come together to provide you with a range of exclusive and bespoke services. Available hours are 7am - 9pm, Monday to Sunday. Be chic, be beautiful, be you.

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Comments

Reviews (written by customers after their visit)

4.7

Venue rating

Based on 637 reviews

5 stars 547
4 stars 61
3 stars 11
2 stars 6
1 star 12
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Blow Dry (407)
  • Hair Colouring and Highlights Treatments (4)
  • Hair Conditioning and Scalp Treatments (401)
  • Haircuts and Hairdressing (633)
  • Makeup Treatments (4)
  • Styling (404)
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Have you been here? Write a review
Verified review Visited April 2015
Posted 1 week ago
Wasn't happy with the service and lack of communication!

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Verified review Visited December 2015
Posted 1 month ago
Great and pleasant experience, although I wouldn't recommend it if you're short for time. I was kept waiting a lot as a result of behind the scenes mishaps. The quality of the hairstyle and treatment however, was absolutely superb.

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Verified review Visited October 2015
Posted 1 month ago
You can tell Sal is very passionate about his work, he really takes his time getting to know what you want done with your hair & ensuring you are happy. He tried a few new things on my hair & I was pleased with the results. It was nice to be offered a glass of wine too! I will be going back soon.

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Verified review Visited November 2015
Posted 2 months ago
The cut was OK, but I don't feel I got what I paid for. The service I paid for boasted a mask, style, and finish, along with promoting a selection of drinks. There was definitely no finishing--I left the salon looking worse than when I arrived. And as far as refreshment goes, I didn't even get offered a cup of water. In addition, I feel the stylist didn't like the discussion we got into early on, got defensive, and was largely silent for the rest of the time I was there--it felt uncomfortable & I definitely didn't feel like I was treating myself to a relaxing day at the salon. Disappointing.

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Comments

2 months ago
Hi,
Addressing the problem in person or directly to us could have rectified any issues better than an anonymous review. We have a menu on our stations which has a list of drinks and refreshments that we offer at the beginning of the appointment, and usually several times afterwards, so it is very unusual to hear you were not offered anything at all?
Any silence from your stylist was a direct response to your mood, because we teach our stylists that it is better to listen than speak. We have not had any complaints of this sort before and no business can fully please every single client all the time., but we try to the best of our ability.
Regards,
Rock 'n' Dolls Management

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Verified review Visited November 2015
Posted 3 months ago
I loved the cut, it really suits me better. Overall it was good, but there was a problem with the appointment because they didn't have a clue I was coming. Maybe miscommunication between Wahanda and them .

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Verified review Visited October 2015
Posted 3 months ago
My frst time at this salon - but I am extremely happy with the result! The colour was done by L and styling by Sal, they were very accommodating, friendly and professional. L did a fantastic job with my highlights, even recitifying the poorly done highlights I'd had at another salon 6 weeks ago! Overall, I was very happy and will definitely be returning!

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Verified review Visited February 2015
Posted 3 months ago
I have a fringe that has a mind of it's own, and Sal is really good at regular free fringe trims, often at short notice. Very convenient! Thanks

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Verified review Visited October 2015
Posted 3 months ago
I had a Hair Mask, Shape, Style & Finish and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 3 months ago
The hairdresser was definitely passionate about hairdressing

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Verified review Visited October 2015
Posted 3 months ago
I decided to try Rock 'n' Dolls for the first time and I'm so glad I did. Sal is an excellent hairdresser, and clearly very knowledgable. He really listened carefully to what I knew I wanted, and he helped offer me ideas for the things I was unsure about. My hair was in really awful condition when I got to the salon - the worst it's ever been - and after the treatment and cut it's healthy and shiny again. Sal managed to repair most of the damage without taking too much of the hair length, and I've not found one split end! He also helped advise me about excess hair loss, and had bags of personality to top it all off. The salon has a really lovely atmosphere and the staff are clearly committed to providing the best customer service experience possible. I'll definitely be back for my next cut.

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Verified review Visited October 2015
Posted 3 months ago
I am incredibly happy with my new hairstyle! The consultation I got was impressive and very thorough and I really enjoyed the wonders the hair mask did to my hair as well. Sal's incredible expertise made it possible to really change my hairstyle without actually taking off much of the length. Thanks also for being flexible and doing appointments at 7 in the morning. I will definitely be back and can only recommend this salon!

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Verified review Visited October 2015
Posted 3 months ago
Sal was very professional and did an amazing job at cutting and styling my hair! I would definitely recommend this salon to my friends :)

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Verified review Visited October 2015
Posted 3 months ago
The hair salon is located in a perfect location and easy to be reached from Richmond Town centre. Nice and professional treatment. I shall be back in a few weeks!

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Verified review Visited September 2015
Posted 3 months ago
The hair cut was perfect one of the best I've had. Overall I was satisfied with the colour but had to go back to tone down some parts. This was more of a misscomuticant issue than a problem with the technique. Due to the state of my hair it took a long time and both staff were very patient and happy to stay later than salon opening hours. Would recommend if you're looking for a fresh haircut

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Verified review Visited October 2015
Posted 4 months ago
I felt like I needed to change my look but I wasn't really sure what kind of look I wanted - Sal showed me a lot of pictures and got me to pick a few favourites then combined them into my new haircut - I'm very pleased with it! Sal is a great hairdresser, very passionate about his job hence why I'd definitely recommend Rock 'n' Dolls

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Verified review Visited September 2015
Posted 4 months ago
The whole experience was fantastic, highly recommend! I loved the way Sol added bouncy and shape back into my hair and styled it best suited for me, can't wait to go back!

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Verified review Visited August 2015
Posted 5 months ago
Sal is a such an amazing hairdresser : he listened to me, tried to understand my expectations, took the time to analyze my features and my hair... Everything from the shampoo to the mask was relaxing. I went there for a dramatic change of haircut : I went from long hair to a super short bob style; and there was not one moment when I doubted Sal. And I am so glad of the result !! I won't hesitate to come back there and to recommend it to all my friends.
Thank you so much Sal !

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Verified review Visited August 2015
Posted 5 months ago
Coming from someone who has very thick and difficult to maintain hair this was, literally, the best hair cut I have ever had. I totally recommend, will be coming back again ;)

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Verified review Visited April 2015
Posted 6 months ago
This is my second visit and once again I was over the moon with the results. Sal is great at understanding what you want, you current hair routine and gives some fantastic tips! It's been a long time since my hair has been so thick and bouncy. I would highly recommend and can't wait till my next visit.

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Verified review Visited July 2015
Posted 6 months ago
Sal is quite patience in going through what I need and want. He gave plenty of good advice and being very professional.

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