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Venue rating

4.5

645 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Rock 'n' Dolls
Rock 'n' Dolls
20 Richmond Hill,
Richmond, Surrey, TW10 6QX
United Kingdom

Hair Salon

Rock 'n' Dolls
20 Richmond Hill,
Richmond, Surrey, TW10 6QX
United Kingdom

Opening hours

Mon - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Rock 'n' Dolls

Rock 'n' Dolls is a team of highly skilled professionals from the London fashion industry, with substantial experience and knowledge within the field of hairdressing. We have come together to provide you with a range of exclusive and bespoke services. Available hours are 7am - 9pm, Monday to Sunday. Be chic, be beautiful, be you.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.5

Venue rating

Based on 645 reviews

5 stars 548
4 stars 63
3 stars 12
2 stars 7
1 star 15
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Blow Dry (407)
  • Hair Colouring and Highlights Treatments (5)
  • Hair Conditioning and Scalp Treatments (401)
  • Haircuts and Hairdressing (640)
  • Makeup Treatments (4)
  • Styling (404)
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Have you been here? Write a review
Verified review Visited April 2016
Posted 1 day ago
Disappointed I didn't get a head massage as that's usually the best part of getting a hair cut, but it's not the end of the world.

I will probably attend this hair salon again because I really liked the hair cut and I loved the cuteness of the salon.

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Verified review Visited April 2016
Posted 3 days ago
More interested in getting the coffee right rather than my hair. Didnt want to listen to me and was quiet rude at times. Clearly didn't want to spend more than an hour on my appt even though no one else was waiting. Had to sort my own fringe out when I got home. Would not book again

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Posted 3 days ago
This is a VERY BAD place to go. AVOID! terrible staff, terrible treatment. The owner almost brought his assistant to tears. Hair cut was very bad, no consultation, overprices. The owner/Hairdresser would cut your hair however it suits him and not the way you want it.
Disappointed!

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Posted 4 days ago
I had a great experience at Rock n Dolls. I had a half head of highlights and I came out totally satisfied with the colour. Although the consultation was a little intense with both the owner and the colourist over my chair, I appreciated that it was excellent customer service trying to understand EXACTLY what I wanted, and as a result I came out with exactly that! They even stayed open a little late because my hair is so long it took extra time. Not the cheapest salon but well worth the money for the experience, expertise and ambience.

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Verified review Visited October 2015
Posted 1 month ago
My friend took this hair appointment and loved her haircut!

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Verified review Visited February 2016
Posted 1 month ago
Avoid at all cost.
Traumatising experience. When you ask the hairdresser if he has a problem (otherwise why wouldn't he talk to you or show any other sort of kindness) and as a reply hearing : "i don't know what you problem is, You came for a haircut, I cut your hair that's it". He had no sens of awarness at all. He asked me to show him a picture of the hair cut I wanted (no communication allowed, when asked to keep some length he sais he will do what's ln the picture!!!!), I ended up showing him a picture of one of my previous hair cut I luckily found on my phone. He did everything minus it (i left with a bob although I was showing him a proper haircut!). When I prompted him on the fact that the hair cur didn't look like the picture he said the hair cut is nice, so why would I argue!!!?Worst service in the world. Horrible person.

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Verified review Visited February 2016
Posted 2 months ago
Can't fault the hair cut, it's lovely but I was a bit disappointed after reading other reviews about Sal's passion about his work. There was no consultation, I showed him a couple of pics I liked and then had to reiterate this a couple of time to him. He didn't offer any advice or recommendations or tips as other reviewers have mentioned. There was no conversation whatsoever about my hair, routine etc. Instead I spent more than an hour and half (I was left waiting for 30 mins when I got there as he was not finished with another client) in a silent salon. I found the whole experience awkward but I reiterate again, I do like the hair cut. But the ambience made me not want to return, and I would have been bitterly disappointed if I had paid full price for the service.

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Verified review Visited February 2016
Posted 2 months ago
After reading so many positive reviews I couldn't believe what a dreadful experience I had at Rock n Doll. As a busy mother of three boys I rarely get any 'me' time, so I was really looking forward to my visit. The hair stylist was very rude and made me feel very uncomfortable. If I hadn't already prepaid for my haircut I would have left after the worst hair consultation I have ever had. Instead I had to endure a whole hour and a half of silence with this man in an empty salon. The final nail was when he charged me an extra £20; £10 for booking my haircut before 9am and extra £10 because I have thick hair! Both of these price gouging tricks were in the small print, so my mistake for not reading it thoroughly. I was absolutely gutted! He said next time I'd get a better deal if I rang the salon directly. This is never going to happen. Lastly just to say that my hair cut is OK. I've had better, but he did blow dry my hair well.

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Comments

2 months ago
Dear Belinda,

Our stylist Sebastian is one of the politest staff in the salon, and has been
with us for almost 3 years. Just like any other business we are crystal
clear in what we do, and what you pay. We can understand it can ruin the whole experience if you don't read the fine print, but please don't take it out on us, and try to understand that this negligence was on your part not ours. We are very clear in the description and fine print what we offer and charge.Because we have to pay the staff extra for coming in early we charge the clients extra for opening the salon early. For extra long, thick, or damaged hair we also have an extra surcharge of £10. This is the first time out of 638 reviews a client didn't thoroughly read their purchase.

The salon was empty as it was being used before the opening hours. Before you left
you probably noticed another client was waiting for half an hour due to the extension of
your booking time of an hour. In the future it is best to let us know if your hair is
extra long, thick or damaged so we have enough time booked for you and it
doesn't interfere with other clients bookings.

As you stated your appointment took an hour and a half, your hair was obviously
extra thick which is why it took that time, which also explains the extra charge.
Sebastian clearly remembers after finishing your hair your exact words were
that your hair felt really soft, and that it was a very good haircut.

Kind regards,

Rock 'n' Dolls Management

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Verified review Visited April 2015
Posted 3 months ago
Wasn't happy with the service and lack of communication!

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Verified review Visited December 2015
Posted 3 months ago
Great and pleasant experience, although I wouldn't recommend it if you're short for time. I was kept waiting a lot as a result of behind the scenes mishaps. The quality of the hairstyle and treatment however, was absolutely superb.

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Verified review Visited October 2015
Posted 4 months ago
You can tell Sal is very passionate about his work, he really takes his time getting to know what you want done with your hair & ensuring you are happy. He tried a few new things on my hair & I was pleased with the results. It was nice to be offered a glass of wine too! I will be going back soon.

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Verified review Visited November 2015
Posted 5 months ago
The cut was OK, but I don't feel I got what I paid for. The service I paid for boasted a mask, style, and finish, along with promoting a selection of drinks. There was definitely no finishing--I left the salon looking worse than when I arrived. And as far as refreshment goes, I didn't even get offered a cup of water. In addition, I feel the stylist didn't like the discussion we got into early on, got defensive, and was largely silent for the rest of the time I was there--it felt uncomfortable & I definitely didn't feel like I was treating myself to a relaxing day at the salon. Disappointing.

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Comments

5 months ago
Hi,
Addressing the problem in person or directly to us could have rectified any issues better than an anonymous review. We have a menu on our stations which has a list of drinks and refreshments that we offer at the beginning of the appointment, and usually several times afterwards, so it is very unusual to hear you were not offered anything at all?
Any silence from your stylist was a direct response to your mood, because we teach our stylists that it is better to listen than speak. We have not had any complaints of this sort before and no business can fully please every single client all the time., but we try to the best of our ability.
Regards,
Rock 'n' Dolls Management

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Verified review Visited November 2015
Posted 5 months ago
I loved the cut, it really suits me better. Overall it was good, but there was a problem with the appointment because they didn't have a clue I was coming. Maybe miscommunication between Wahanda and them .

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Verified review Visited October 2015
Posted 5 months ago
My frst time at this salon - but I am extremely happy with the result! The colour was done by L and styling by Sal, they were very accommodating, friendly and professional. L did a fantastic job with my highlights, even recitifying the poorly done highlights I'd had at another salon 6 weeks ago! Overall, I was very happy and will definitely be returning!

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Verified review Visited February 2015
Posted 6 months ago
I have a fringe that has a mind of it's own, and Sal is really good at regular free fringe trims, often at short notice. Very convenient! Thanks

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Verified review Visited October 2015
Posted 6 months ago
I had a Hair Mask, Shape, Style & Finish and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 6 months ago
The hairdresser was definitely passionate about hairdressing

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Verified review Visited October 2015
Posted 6 months ago
I decided to try Rock 'n' Dolls for the first time and I'm so glad I did. Sal is an excellent hairdresser, and clearly very knowledgable. He really listened carefully to what I knew I wanted, and he helped offer me ideas for the things I was unsure about. My hair was in really awful condition when I got to the salon - the worst it's ever been - and after the treatment and cut it's healthy and shiny again. Sal managed to repair most of the damage without taking too much of the hair length, and I've not found one split end! He also helped advise me about excess hair loss, and had bags of personality to top it all off. The salon has a really lovely atmosphere and the staff are clearly committed to providing the best customer service experience possible. I'll definitely be back for my next cut.

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Verified review Visited October 2015
Posted 6 months ago
I am incredibly happy with my new hairstyle! The consultation I got was impressive and very thorough and I really enjoyed the wonders the hair mask did to my hair as well. Sal's incredible expertise made it possible to really change my hairstyle without actually taking off much of the length. Thanks also for being flexible and doing appointments at 7 in the morning. I will definitely be back and can only recommend this salon!

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Verified review Visited October 2015
Posted 6 months ago
Sal was very professional and did an amazing job at cutting and styling my hair! I would definitely recommend this salon to my friends :)

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