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Venue rating

3.7

351 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
River Wellbeing Spa at The Hotel Rafayel
River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom

Hotel Spa

River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

3.7

Venue rating

Based on 351 reviews

5 stars 92
4 stars 135
3 stars 74
2 stars 31
1 star 19
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Back Facials (1)
  • Body Exfoliation Treatments (14)
  • Body Treatments (4)
  • Body Wraps (59)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (8)
  • Face
  • Classic Facials (104)
  • Facials - CACI (1)
  • Facials - Rejuvenation Acupuncture (1)
  • Fitness
  • Personal Training (2)
  • Swimming (5)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (1)
  • Ladies' Waxing (2)
  • Massage
  • Aromatherapy Massage (34)
  • Deep Tissue Massage (58)
  • Face Massage (1)
  • Foot Massage (1)
  • Herbal Compress Massage (3)
  • Hot Stone Massage (9)
  • Pregnancy Massage (1)
  • Swedish Massage (26)
  • Thai Massage (1)
  • Therapeutic Massage (116)
  • Nails
  • Manicure (42)
  • Paraffin Wax Treatments (1)
  • Pedicure (34)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Verified review Visited October 2016
Posted 7 months ago
The spa was quite hard to find, and wasn't very obvious on entering the hotel grounds where we needed to go. This was solved by asking someone and once in the Spa, the staff were very friendly, helpful and knowledgeable. We were dealt with quickly and competently and taken for our treatments. We both had the massage which was really relaxing and then I had a body wrap whilst my friend had a facial. Both of us were really satisfied with our choices! My friend was thrilled with her Elemis facial and since it was a gift it was good for me that she was happy since she was visiting! The rest of the day was spent in the steam, sauna and Jacuzzi. The hydrotherapy pool was cold so we avoided that which was a bit disappointing. the relaxation room isn't very relaxing. Normally relaxation rooms have sun lounger type of seating so you can lie back and relax, but these were sofas with arms dividing it, so you couldn't really lie down and just relax and chat etc. The staff were very helpful throughout the day, ensuring we had teas and coffees and water. All in all- a hidden gem that we both loved the ambiance of!

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Verified review Visited September 2016
Posted 7 months ago
Staff were very welcoming and helpful, facilities were fantastic and the overall ambience extremely relaxing.

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Verified review Visited September 2016
Posted 7 months ago
I went for a Spa Afternoon Tea For Two People and have awarded it 3 stars.

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Verified review Visited September 2016
Posted 7 months ago
I went for a Express Half Spa Day and have awarded it 4 stars.

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Verified review Visited September 2016
Posted 8 months ago
Well the offer i bought was mention the hot stone massage ,bit when they call me for to book he massage they say it wasn't include it,very disappointed it because I bought it for this specific massage.a part this,is really enjoy the venue and the massage,nice jacuzzi and changing room

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