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Venue rating

3.7

353 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
River Wellbeing Spa at The Hotel Rafayel
River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom

Hotel Spa

River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

3.7

Venue rating

Based on 353 reviews

5 stars 93
4 stars 136
3 stars 74
2 stars 31
1 star 19
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Back Facials (1)
  • Body Exfoliation Treatments (14)
  • Body Treatments (4)
  • Body Wraps (60)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (10)
  • Face
  • Classic Facials (106)
  • Facials - CACI (1)
  • Facials - Rejuvenation Acupuncture (1)
  • Fitness
  • Personal Training (2)
  • Swimming (7)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (1)
  • Ladies' Waxing (2)
  • Massage
  • Aromatherapy Massage (35)
  • Deep Tissue Massage (58)
  • Face Massage (1)
  • Foot Massage (1)
  • Herbal Compress Massage (3)
  • Hot Stone Massage (10)
  • Pregnancy Massage (1)
  • Swedish Massage (26)
  • Thai Massage (1)
  • Therapeutic Massage (116)
  • Nails
  • Manicure (43)
  • Paraffin Wax Treatments (1)
  • Pedicure (36)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Verified review Visited November 2016
Posted 6 months ago
Lovely staff, great treatment - facilities are a bit small and there is no possibility to grab some food or a coffee whilst remaining in your robe. The relaxation room could be a bit nicer, with nicer ambiance, beds etc as well as some beds/lounges were missing within the facilities if you just like to lie down and read a book - relaxation room did not feel too inviting with simple couches. But overall a lovely day.

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Verified review Visited November 2016
Posted 6 months ago
I went for a Spa Afternoon Tea For Two People and have awarded it 5 stars.

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Verified review Visited October 2016
Posted 6 months ago
It was a really relaxing and enjoyable day and the hot stone massage hit the spot. The staff were polite and looked after you.

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Verified review Visited October 2016
Posted 6 months ago
Describe your visit to River Wellbeing Spa at The Hotel Rafayel
Lovely hotel Spa is very small. pool is very, very small however perfect for me as I was the only person in it at the time. Unfortunately the Jacuzzi was out of order .The stem room again small but perfect as was the sauna. only 2 showers and 1 out of order. But the one that worked was great. The treatments were outstanding the teheripists was very experienced and professional. The relaxation room was nice but a little cool.

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Verified review Visited October 2016
Posted 7 months ago
Many of the staff were not helpful and/or rude. Whilst a friend was having a treatment they had an argument outside her room which was not very relaxing.
we were told we would have 50% off food but when we got there it was only off the very expensive menu not the standard menu.
I ordered homemade soup with rustic bread which turned out to be Heinz tomato soup with 3 tiny slices of bread.
In the restaurant most of the staff did not speak good English.

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