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Venue rating

3.7

353 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
River Wellbeing Spa at The Hotel Rafayel
River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom

Hotel Spa

River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

3.7

Venue rating

Based on 353 reviews

5 stars 93
4 stars 136
3 stars 74
2 stars 31
1 star 19
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Back Facials (1)
  • Body Exfoliation Treatments (14)
  • Body Treatments (4)
  • Body Wraps (60)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (10)
  • Face
  • Classic Facials (106)
  • Facials - CACI (1)
  • Facials - Rejuvenation Acupuncture (1)
  • Fitness
  • Personal Training (2)
  • Swimming (7)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (1)
  • Ladies' Waxing (2)
  • Massage
  • Aromatherapy Massage (35)
  • Deep Tissue Massage (58)
  • Face Massage (1)
  • Foot Massage (1)
  • Herbal Compress Massage (3)
  • Hot Stone Massage (10)
  • Pregnancy Massage (1)
  • Swedish Massage (26)
  • Thai Massage (1)
  • Therapeutic Massage (116)
  • Nails
  • Manicure (43)
  • Paraffin Wax Treatments (1)
  • Pedicure (36)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Verified review Visited November 2016
Posted 5 months ago
The spa itself has nice facilities, though they are quite small. The pools are great. I would not recommend the lunch at the Banyan, which was disappointing, but otherwise great spa day.

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Verified review Visited November 2016
Posted 5 months ago
Worst experience I have had at a Spa. I was given used slippers, only one shower was working and it was dirty, I had to clean it before using it.
I was given a massage before my scrub which is odd as it normally is the other way round, then left with my scrub on and had put my bath robe on top of the scrub as they didn't wash it off for me - not very comfortable.
I wasn't offered water after my treatment, and I wasn't even asked how I wanted the pressure.
Not impressed at all for a 5 star hotel I did not have a relaxing day.

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Verified review Visited November 2016
Posted 6 months ago
The hotel was lovely but the facilities were limited. Really enjoyed the massage and facial; staff were very friendly.

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Verified review Visited November 2016
Posted 6 months ago
The overarching theme is don't bother. Staff EXCEPTIONALLY rude, facilities tired and in need of updating and don't forget the receptionist asking if we had brought our own towels and being put out that we hadn't. On the day we visited, the jacuzzi was out of order; annoying, but these things happen. Unfortunately, the things used to fix the jacuzzi meant the entire spa was filled with strong, chemical fumes which meant we couldn't have enjoyed the rest of the facilities even if we wanted to. It was downright one of the worst places i've been to that you'd expect to be better - it is in a 5 star hotel after all! Save your money and go elsewhere.

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Verified review Visited November 2016
Posted 6 months ago
Overall nice place. Would have been nicer if someone was there to greet us at the reception for our appointments, didn't realise we were the 1st appointments as on the treatwell app it stated in the details that the spa opened at 8:30am yet when we arrived at 9:30am we were left to wait till 10am (time of our appointment)

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