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Venue rating

3.7

353 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
River Wellbeing Spa at The Hotel Rafayel
River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom

Hotel Spa

River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

3.7

Venue rating

Based on 353 reviews

5 stars 93
4 stars 136
3 stars 74
2 stars 31
1 star 19
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Back Facials (1)
  • Body Exfoliation Treatments (14)
  • Body Treatments (4)
  • Body Wraps (60)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (10)
  • Face
  • Classic Facials (106)
  • Facials - CACI (1)
  • Facials - Rejuvenation Acupuncture (1)
  • Fitness
  • Personal Training (2)
  • Swimming (7)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (1)
  • Ladies' Waxing (2)
  • Massage
  • Aromatherapy Massage (35)
  • Deep Tissue Massage (59)
  • Face Massage (1)
  • Foot Massage (1)
  • Herbal Compress Massage (3)
  • Hot Stone Massage (10)
  • Pregnancy Massage (1)
  • Swedish Massage (26)
  • Thai Massage (1)
  • Therapeutic Massage (116)
  • Nails
  • Manicure (44)
  • Paraffin Wax Treatments (1)
  • Pedicure (36)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Verified review Visited May 2017
Posted 4 days ago
I went for a Spa Afternoon Tea and have awarded it 5 stars.

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Verified review Visited April 2017
Posted 1 month ago
Great value! Amazing massage and the body wrap left my skin super soft. The ambience was ok. Restaurant in front of the Thames lovely for food after the treatments.

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Verified review Visited March 2017
Posted 1 month ago
The Jacuzzi and saunas/steam were nice but the pool was out of order (and small) so a bit disappointing, the facials were amazing though, so just check the pool is working before you go.

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Verified review Visited March 2017
Posted 1 week ago
1-STAR IS TOO GOOD FOR THIS PLACE.
I'm giving this place 1 star because you can't give it 0. The staff are extremely rude. The facilities are clearly not cleaned on a regular basis - the sauna has salt and sweat marks all over it, the showers weren't working and had no water at all coming out of them - not even cold water, the Jacuzzi had black dirt at the bottom of the pool - probably as a result of the staff just allowing people in without having a shower!, my friend forgot her bikini so had to buy one - they tried to sell her a used tan stained one without the hygiene strip. They might have gotten away with that one of the bikini wasn't white! We were entitled to welcome drinks - didn't get those. There was yellow and black construction tape stuck literally all over the place - they said it was to warn people to "mind their head" but it looked like a construction site. To top it off when we tried to get our money back they refused to give it to us. Do yourselves a favour - save yourselves from a terrible experience and avoid this place.

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Verified review Visited January 2017
Posted 4 months ago
Lovely spa, very clean facilities with friendly staff, me and my best friend came for her birthday, had lots of fun and will defiantly return

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