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Venue rating

3.7

351 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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River Wellbeing Spa at The Hotel Rafayel
River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom

Hotel Spa

River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
34 Lombard Road, Falcon Wharf, London, SW11 3RF
United Kingdom

Opening hours

Mon - Wed 12:00 pm - 8:30 pm
Thur - Sun 10:00 am - 6:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

River Wellbeing Spa at The Hotel Rafayel

Created to inspire and guide you to complete health, the River Wellbeing Spa incorporates beauty treatments and grooming services alongside exercise programmes and traditional wellbeing techniques. The core belief stems from the understanding that optimal health is the best way to increase vitality, energy and radiance. The River Wellbeing Spa facilities include: state of the art fitness studio, compact hydro therapy, sauna, steam room and relaxation room.

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Services

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Comments

Reviews (written by customers after their visit)

3.7

Venue rating

Based on 351 reviews

5 stars 92
4 stars 135
3 stars 74
2 stars 31
1 star 19
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Back Facials (1)
  • Body Exfoliation Treatments (14)
  • Body Treatments (4)
  • Body Wraps (59)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (8)
  • Face
  • Classic Facials (104)
  • Facials - CACI (1)
  • Facials - Rejuvenation Acupuncture (1)
  • Fitness
  • Personal Training (2)
  • Swimming (5)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (1)
  • Ladies' Waxing (2)
  • Massage
  • Aromatherapy Massage (34)
  • Deep Tissue Massage (58)
  • Face Massage (1)
  • Foot Massage (1)
  • Herbal Compress Massage (3)
  • Hot Stone Massage (9)
  • Pregnancy Massage (1)
  • Swedish Massage (26)
  • Thai Massage (1)
  • Therapeutic Massage (116)
  • Nails
  • Manicure (42)
  • Paraffin Wax Treatments (1)
  • Pedicure (34)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Verified review Visited May 2017
Posted 5 days ago
The hotel was very nice. It was small and intimate. I had a body and neck, back & shoulder massage. My massage therapist was attentive and polite and she was really good at her job. I went for a friends birthday, overall we all had a lovely time and even had 50% off in the hotel restaurant. The food was nice and the view of the Thames was amazing.

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Verified review Visited May 2017
Posted 6 days ago
Had a lovely day at the Spa for my partners birthday. Had a massage and body wrap which was very relaxing and fun.
I did expect the spa to be bigger, and possibly have more jacuzzi's as it got busy during prime time and not everyone could fit in it.

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Verified review Visited March 2017
Posted 1 week ago
1-STAR IS TOO GOOD FOR THIS PLACE.
I'm giving this place 1 star because you can't give it 0. The staff are extremely rude. The facilities are clearly not cleaned on a regular basis - the sauna has salt and sweat marks all over it, the showers weren't working and had no water at all coming out of them - not even cold water, the Jacuzzi had black dirt at the bottom of the pool - probably as a result of the staff just allowing people in without having a shower!, my friend forgot her bikini so had to buy one - they tried to sell her a used tan stained one without the hygiene strip. They might have gotten away with that one of the bikini wasn't white! We were entitled to welcome drinks - didn't get those. There was yellow and black construction tape stuck literally all over the place - they said it was to warn people to "mind their head" but it looked like a construction site. To top it off when we tried to get our money back they refused to give it to us. Do yourselves a favour - save yourselves from a terrible experience and avoid this place.

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Verified review Visited May 2017
Posted 1 week ago
Lovely scenery, relaxing and really friendly staff

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Verified review Visited May 2017
Posted 1 week ago
I went for a 2 for 1 Couples Spa Day and have awarded it 3 stars.

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