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Venue rating

3.7

316 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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River Wellbeing Spa at The Hotel Rafayel
River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
Falcon Wharf, 34 Lombard Road, London, SW11 3RF
United Kingdom

Hotel Spa

River Wellbeing Spa at The Hotel Rafayel
The Hotel Rafayel,
Falcon Wharf, 34 Lombard Road, London, SW11 3RF
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

River Wellbeing Spa at The Hotel Rafayel

Created to inspire and guide you to complete health, the River Wellbeing Spa incorporates beauty treatments and grooming services alongside exercise programmes and traditional wellbeing techniques. The core belief stems from the understanding that optimal health is the best way to increase vitality, energy and radiance. The River Wellbeing Spa facilities include: state of the art fitness studio, compact hydro therapy, sauna, steam room and relaxation room.

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Services

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Comments

Reviews (written by customers after their visit)

3.7

Venue rating

Based on 316 reviews

5 stars 81
4 stars 123
3 stars 67
2 stars 31
1 star 14
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Acupuncture (1)
  • Back Facials (1)
  • Body Exfoliation Treatments (10)
  • Body Treatments (4)
  • Body Wraps (43)
  • Hydrotherapy (3)
  • Steam and Sauna Therapy (3)
  • Face
  • Beauty Treatments (2)
  • Eyebrow and Eyelash Treatments (1)
  • Facials (80)
  • Facials - CACI (1)
  • Facials - Rejuvenation Acupuncture (1)
  • Fitness
  • Personal Training (2)
  • Swimming (1)
  • Hair removal
  • Brazilian Waxing (1)
  • Hollywood Waxing (1)
  • Waxing (2)
  • Massage
  • Aromatherapy Massage (15)
  • Deep Tissue Massage (43)
  • Face Massage (1)
  • Foot Massage (1)
  • Herbal Compress Massage (3)
  • Hot Stone Massage (3)
  • Pregnancy Massage (1)
  • Swedish Massage (24)
  • Thai Massage (1)
  • Therapeutic Massage (115)
  • Nails
  • Foot Scrub (1)
  • Manicure (33)
  • Paraffin Wax Treatments (1)
  • Pedicure (26)
  • Yoga & Pilates
  • Meditation (1)
  • Power Yoga (1)
  • Yoga (2)
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Have you been here? Write a review
Verified review Visited July 2016
Posted 5 days ago
I went for a 2 for 1 Couples Spa Day and have awarded it 3 stars.

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Verified review Visited July 2016
Posted 1 week ago
I went for a UK Spa Fortnight Exclusive 2 for 1 Spa Day Incl. Treatment and have awarded it 3 stars.

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Verified review Visited July 2016
Posted 3 weeks ago
I went for a 2 for 1 Couples Spa Day and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 1 month ago
I went for a Spa Afternoon Tea For Two People and have awarded it 4 stars.

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Verified review Visited June 2016
Posted 1 month ago
It was okay, but on the couple deal you won't spend much time together because the treatments are done separately

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Verified review Visited June 2016
Posted 1 month ago
The spa and gym were much smaller than the pictures show. The treatment was the only good thing about the day, despite it starting late.

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Verified review Visited June 2016
Posted 1 month ago
Due to a mix up, the spa didn't have an appointment booked in for myself or my friend for the facial, despite and email conversation between myself and the spa manager discussing times for the treatment. We were given the option to stay around all day Incase someone cancelled their treatments and use the facilities for free, which we took. Sadly no one cancelled, however we had a lovely day in the spa, slightly disappointed at the pool size. Our choice was then a full refund or a re booking, we chose re booking as we had enjoyed ourselves so much. I look forward to experiencing the treatment and the facilities again later next month

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Verified review Visited June 2016
Posted 1 month ago
Had really nice relaxing treatment Swedish massage and facial and then spent time in spa and sauna.

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Verified review Visited June 2016
Posted 1 month ago
I had the facilities almost to myself on a Friday afternoon so it was wonderful. Very helpful staff. Just right size-wise, though I can see how it could get very crowded at times. Clean and relaxing environment. I was very pleased with my treatment. The only small issue which was not the fault of the venue was that two very loud and rude young boys came to use the facilities around 5.45pm and so I decided it was then time to leave! I just don't understand how people can behave that way in a shared space.

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Verified review Visited May 2016
Posted 1 month ago
I'm coming back thats for sure. Every staff member was very welcoming. As I'm going through depression this was such a lovely thing to do. helped me relax loads.

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Verified review Visited May 2016
Posted 1 month ago
I went for a Elemis Skin Specifics Facial Spa Day and have awarded it 4 stars.

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Verified review Visited April 2016
Posted 3 months ago
I had a spa day for my friend and I and we had a really lovely time. We've been a few times before and really enjoy it. The treatments were ok but perhaps not as good as on previous visits. The spa was quite quiet though on a Friday which was lovely compared to other days we've been when it's been busy

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Verified review Visited March 2016
Posted 3 months ago
Whilst having massage, face rest broke from its fitting! Told not to rest too much on it? What's that about?

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Verified review Visited December 2014
Posted 6 months ago
Good facilities and good staff. A lovely environment to spend an afternoon in with friends

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Verified review Visited March 2014
Posted 1 year ago
I was rather disappointed with this venue. The chill out room was more like someones sitting room. There was also furniture piled up and not well hidden. This spoiled the already unremarkable ambience. I found the whole experience disappointing.

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Verified review Visited June 2014
Posted 1 year ago
Really good value treatment. Pedicure was first class and the facilities are lovely, spent a very relaxing afternoon there! Not the easiest location to get to, but worth travelling for!

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Posted 1 year ago
My Husband bought this to me for christmas and I only managed to book my self onto it on 12 June 2015. First thing they mentioned is that their Steam Room wasn't working. The treatment is supposed to last for 1 hour but the therapist was in a ruch and lasted less than 40 minutes. It didn't feel welcoming and warm. When I questioned about the treatment the response was, "this is only what you get for your voucher" as if I was using a free service.
NEVER AGAIN and please STAY AWAY.

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Verified review Visited May 2015
Posted 1 year ago
It was a perfect day!!! The massages were lovely, the facilities were also very nice which created more of a spa day experience for us!

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Verified review Visited May 2015
Posted 1 year ago
Reception was really nice and friendly . Served us proper way. We enjoyed atmosphere of a spa , enviroment made me feel relaxed and enjoy my time. I am happy with my purchase.

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Verified review Visited May 2015
Posted 1 year ago
I went for a 241 Couples Day and have awarded it 3 stars.

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