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Venue rating

4.2

17 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Relax at Urban Hotel Grantham
Relax at Urban Hotel Grantham
Swingbridge Road,
Grantham, NG31 7XT
United Kingdom

Hotel Spa

Relax at Urban Hotel Grantham
Swingbridge Road,
Grantham, NG31 7XT
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Relax at Urban Hotel Grantham

Welcome to Relax at Urban Hotel Grantham. Located in the market town of Grantham, just off the A1 in the heart of East Midlands. Naturally we offer more than just bedrooms, with a fully equipped health club with pool, sauna, steam room and Jacuzzi or if your feeling energetic our fitness studio is also available to help you re-energise. With luxurious new treatment rooms we offer a selection of spa and beauty treatments as well as day spa packages and overnight stays. Why not book into one of our dual treatment rooms so you can relax together side by side. Everything has been designed to spoil you from top to toe, after all this is your Urban escape.

Important Information

Towels are provided free of charge. Robes and slippers are provided complimentary for all spa days and overnight packages and are available to hire for individual treatments for £5. We recommend bringing comfortable clothing to change into after your visit. For treatments it is usual to wear underwear or swimwear although we can provide disposable briefs if you prefer. If opting for a pedicure we recommend bringing flip flops for after your treatment. Please allow sufficient time prior to your treatment to complete a consultation form; we recommend 30 minutes. Please note that late arrivals will result in a reduction of treatment times. All treatment times published include before and after care.

Any eye treatments will require a patch test 24 hours prior.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Venue rating

Based on 17 reviews

5 stars 8
4 stars 5
3 stars 3
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Deep Tissue Massage (4)
  • Facials (3)
  • Manicure (1)
  • Therapeutic Massage (2)
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Have you been here? Write a review
Verified review Visited May 2016
Posted 1 month ago
Spa treatments were great, and chloe was attentive. Pool was small and crowded. Dinner was poor. Meals took too long to come out and they weren't what we ordered. Receptionist and duty manager attentive but other staff just not interested. Bed was lumpy 😣

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Verified review Visited May 2016
Posted 1 month ago
Perfect !!! Welcoming knowledgeable staff. I will definatley be returning.

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Verified review Visited April 2016
Posted 2 months ago
Friendly

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Verified review Visited March 2016
Posted 3 months ago
First class massage by Tanya. I can't wait to rebook with her.

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Verified review Visited December 2015
Posted 6 months ago
First class service again. What more can i say.

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Verified review Visited December 2015
Posted 7 months ago
Great service and friendly staff.

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Verified review Visited August 2015
Posted 10 months ago
Facilities were small and a bit overcrowded but had what they promised. The staff was really nice although got confused on the admin bits, the massage was relaxing, really good afternoon tea. Overall really good value for the price.

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Verified review Visited July 2015
Posted 1 year ago
Awful, the hotel was not a spa and should not be sold as one. The pool was being used for swimming lessons so we couldn't use it after 12, there were two loungers by the pool so we had to sit on chairs to 'relax'. It was unorganised and amateur. I didn't have one treatment as my mum and sister would have had to sit around with nothing to do so we left with a promise of a refund for the extra treatment and they said we would get a refund direct for Wahanda.

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Verified review Visited May 2015
Posted 1 year ago
On arrival the hotel could only be described as a little tired, but the staff did everything to make you welcome and to make our experience enjoyable. The gym and the pool were quite small, but were clean and functional. The afternoon tea was lovely, with a glass of Prosecco complete with strawberry to round things off. There was a problem with overbooking of treatments, which resulted in over an hour's delay, but the treatments were worth the wait, with lovely staff and fabulous treatments. I opted for a facial and added a pedicure and my companion went for a massage and pedicure. All in all we had a lovely time, which was worth the money.

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Verified review Visited May 2015
Posted 1 year ago
I had a Urban Classic Manicure and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 1 year ago
The spa experience at this hotel was good...our treatments lovely and the pool/sauna etc fine. The hotel itself is rather dated (think 80s TravelLodge), the food average. The staff were lovely though. Really friendly and helpful.

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Verified review Visited March 2015
Posted 1 year ago
Had a facial at the hotel in grantham. Was a lovely experience, would recommend and definitely go again another time.

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Verified review Visited March 2015
Posted 1 year ago
I had a brilliant treatment at the urban spa hotel. The atmosphere was calm and the hotel was also lovely.

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Verified review Visited November 2014
Posted 1 year ago
3 course evening meal was included but as 1 of the three mains had run out this was very restricted. Would have been nice to be able to have an amount of money to use against the main menu as an alternative.

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Verified review Visited October 2014
Posted 1 year ago
I went for a One Night Urban Spa Break and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 1 year ago
I had a Decleor Deep Tissue Back, Neck and Shoulder Massage and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 1 year ago
Good value for money. Not plush but facilities are more than enough for a relaxing spa break with friends.
Dinner freshly prepared and delicious too.

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