The staff were great and very friendly. The massages were perfect for us all. Would go again.
First class service by Tanya
Received a really good massage from Courtney. She is a really good representative of your brand. Credit to the urban hotel grantham.
Staff helpful but not enough staff only one in each area
Spa treatments good but pool area very noisy and needs refurbishment
Loud groups of people running around at 3am then a fire alarm went off at 7am so not much sleep which spoilt the weekend
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Hotel easy to find. All staff very attentive, helpful and friendly. Great welcome drink in the bar. Treatments were lovely and professional. Pool area was lacking comfortable seating - mainly hard wooden dining chairs to sit on. Pool was very small and jacuzzi was nice but way too hot. Not sure if there was a problem with the thermostat. Also very hot generally in pool and changing area. Not enough locks available for the lockers. The afternoon tea was delicious. Would definitely go again. Very good value for money all in all and we had a great day.