Venue reviews

4.2
70 reviews
Ambience
Cleanliness
Spa Facilities
Staff
Value
All the staff were incredibly helpful, we all had a wonderful day
Anonymous
13 days ago
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A lovely visit, most lockers were broken staff said they were being replaced. Staff were brilliant, a small but lovely spa.
Anonymous
25 days ago
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Susan
a month ago
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The stress relief massage & the Indian head massage were absolutely amazing. Tanya is fantastic. As a single Mum of 4 kids I'm now finally getting good quality sleep after the massages. I was a bit disappointed that there was a bogof on massages in August and Treatwell didn't advertise it, only Urban, so I paid £50 instead of £25. The hotel is lovely but the size of the pool & it's cool temperature let's it down, and when I went sadly the jacuzzi was out of order but otherwise I had an amazing relaxing afternoon experience. Thank you Tanya.
Vanessa
a month ago
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The hotel was well located and easy to find. The approach was pleasant enough and there was ample parking. We had arrived a little early after travelling some distance but the staff were pleasant and allowed us to book in. The decor was quite tired and ready for an update. The room was pleasant and the bed extremely comfortable. We visited the spa to book treatments for the next morning and were shown around the facilities which appeared busy but not crowded. Dinner was excellent but service quite slow. Treatment at the spa was very good indeed. The girls passed easy conversation without being intrusive or gushing which led to an easy relaxing atmosphere. At checkout, I mentioned the slow service at dinner. The lady at reception apologised and awarded us with no charge for the wine at dinner. Overall, we had a pleasant, relaxing stay. I have no problems recommending this venue and service.
Joseph Barber
2 months ago
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About

Relax at Urban Hotel Grantham
Swingbridge Road
Grantham
NG31 7XT

Welcome to Relax at Urban Hotel Grantham. Located in the market town of Grantham, just off the A1 in the heart of East Midlands. Naturally we offer more than just bedrooms, with a fully equipped health club with pool, sauna, steam room and Jacuzzi or if your feeling energetic our fitness studio is also available to help you re-energise. With luxurious new treatment rooms we offer a selection of spa and beauty treatments as well as day spa packages and overnight stays. Why not book into one of our dual treatment rooms so you can relax together side by side. Everything has been designed to spoil you from top to toe, after all this is your Urban escape.

Important Information

Towels are provided free of charge. Robes and slippers are provided complimentary for all spa days and overnight packages and are available to hire for individual treatments for £5. We recommend bringing comfortable clothing to change into after your visit. For treatments it is usual to wear underwear or swimwear although we can provide disposable briefs if you prefer. If opting for a pedicure we recommend bringing flip flops for after your treatment. Please allow sufficient time prior to your treatment to complete a consultation form; we recommend 30 minutes. Please note that late arrivals will result in a reduction of treatment times. All treatment times published include before and after care.

Any eye treatments will require a patch test 24 hours prior.

Monday
10:00 AM6:00 PM
Tuesday
10:00 AM6:00 PM
Wednesday
10:00 AM6:00 PM
Thursday
10:00 AM6:00 PM
Friday
10:00 AM6:00 PM
Saturday
10:00 AM6:00 PM
Sunday
10:00 AM6:00 PM

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