Relax at Urban Hotel Grantham

Swingbridge Road, Grantham, NG31 7XT
4.1
77 reviews
Swingbridge Road, Grantham, NG31 7XT

Venue reviews

4.1
77 reviews
Ambience
Cleanliness
Spa Facilities
Staff
Value

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My boyfriend booked me a spa trip for my 21st and was quite excited until they said all the facilities were closed due to pumps being faulty in the pools but when we looked on google it's been closed for 3 months for refurb. Giving it 2 stars simply because the facial i had was excellent. My boyfriend gave me his 25 minute treatment because he felt bad that there wasn't anything else to do in the hotel due to gym and pool being closed. Also email confirmation said we could check in at 2pm yesterday, we arrived just before 2pm and was told that we had to wait another 30 minutes or more before we could check in to our room. The room was nice and the bed was comfy even though it was 2 singles put together so we had to sleep separate. Will not be returning and don't recommend to anyone either.
Robert
4 months ago
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Awful. I was booked onto a Deluxe Spa Package which includes access to facilities, treatments, stay, afternoon tea, dinner and breakfast. The heating was broken in the hotel so it was freezing in December through the stay making us feel unwell. We couldn’t check into our rooms for 2 hours due to technical issues during which time the staff did not communicate anything to us. We were not told we had to book for dinner so got a late time and there was no service...guests were waiting 3 hours for their main courses which came dry and burnt. The spa facilities were closed due to techical issues. Awful stay. Would not recommend this hotel. The hotel is also not willing to offer a full refund for this experience which over promised and under delivered on every aspect of the package.
Atish
4 months ago
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Massage was really nice and relaxing. However I was desapointed that we couldn’t use the swimming pool afternoon as it was booked for someone else. Also Thermal room was out of order so we couldn’t use it.
sylwia
4 months ago
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very good
Anonymous
4 months ago
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Tracey
5 months ago
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About

Relax at Urban Hotel Grantham
Swingbridge Road
Grantham
NG31 7XT

Welcome to Relax at Urban Hotel Grantham. Located in the market town of Grantham, just off the A1 in the heart of East Midlands. Naturally we offer more than just bedrooms, with a fully equipped health club with pool, sauna, steam room and Jacuzzi or if your feeling energetic our fitness studio is also available to help you re-energise. With luxurious new treatment rooms we offer a selection of spa and beauty treatments as well as day spa packages and overnight stays. Why not book into one of our dual treatment rooms so you can relax together side by side. Everything has been designed to spoil you from top to toe, after all this is your Urban escape.

Important Information

Towels are provided free of charge. Robes and slippers are provided complimentary for all spa days and overnight packages and are available to hire for individual treatments for £5. We recommend bringing comfortable clothing to change into after your visit. For treatments it is usual to wear underwear or swimwear although we can provide disposable briefs if you prefer. If opting for a pedicure we recommend bringing flip flops for after your treatment. Please allow sufficient time prior to your treatment to complete a consultation form; we recommend 30 minutes. Please note that late arrivals will result in a reduction of treatment times. All treatment times published include before and after care.

Any eye treatments will require a patch test 24 hours prior.

Monday
10:00 AM6:00 PM
Tuesday
10:00 AM6:00 PM
Wednesday
10:00 AM6:00 PM
Thursday
10:00 AM6:00 PM
Friday
10:00 AM6:00 PM
Saturday
10:00 AM6:00 PM
Sunday
10:00 AM6:00 PM