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Venue rating

4.0

46 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Relax at Urban Hotel Grantham
Relax at Urban Hotel Grantham
Swingbridge Road,
Grantham, NG31 7XT
United Kingdom

Hotel Spa

Relax at Urban Hotel Grantham
Swingbridge Road,
Grantham, NG31 7XT
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Relax at Urban Hotel Grantham

Welcome to Relax at Urban Hotel Grantham. Located in the market town of Grantham, just off the A1 in the heart of East Midlands. Naturally we offer more than just bedrooms, with a fully equipped health club with pool, sauna, steam room and Jacuzzi or if your feeling energetic our fitness studio is also available to help you re-energise. With luxurious new treatment rooms we offer a selection of spa and beauty treatments as well as day spa packages and overnight stays. Why not book into one of our dual treatment rooms so you can relax together side by side. Everything has been designed to spoil you from top to toe, after all this is your Urban escape.

Important Information

Towels are provided free of charge. Robes and slippers are provided complimentary for all spa days and overnight packages and are available to hire for individual treatments for £5. We recommend bringing comfortable clothing to change into after your visit. For treatments it is usual to wear underwear or swimwear although we can provide disposable briefs if you prefer. If opting for a pedicure we recommend bringing flip flops for after your treatment. Please allow sufficient time prior to your treatment to complete a consultation form; we recommend 30 minutes. Please note that late arrivals will result in a reduction of treatment times. All treatment times published include before and after care.

Any eye treatments will require a patch test 24 hours prior.

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Venue rating

Based on 46 reviews

5 stars 22
4 stars 14
3 stars 6
2 stars 2
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (13)
  • Facials (3)
  • Male Waxing (1)
  • Manicure (1)
  • Therapeutic Massage (2)
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Verified review Visited March 2017
Posted 2 days ago
Staff were welcoming and friendly from the minute we arrived. The spa facilities are within a busy hotel pool & gym complex, however, they certainly make the best experience and the best value for money from what they have. The treatments we had (hot stone massage & stress relief aromatherapy massage) were fantastic, and the afternoon tea is a wonderful treat.

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Verified review Visited March 2017
Posted 1 week ago
Amazing

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Verified review Visited March 2017
Posted 1 week ago
First class service again

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Verified review Visited February 2017
Posted 2 weeks ago
First class service again

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Verified review Visited February 2017
Posted 3 weeks ago
Hotel was like nursing home staff very rude on reception food 5,star rooms very dirty

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Verified review Visited February 2017
Posted 4 weeks ago
We had a lovely experience thank you, the only thing I would say is there was no music (when I've been to spa's before there has been mood music) so you could hear what was happening in the corridor

Thanks

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Verified review Visited February 2017
Posted 1 month ago
We were made to sit in bath robe for afternoon tea in the bar with everyone drinking and watching sport.
We were expected a nice three course meal but was offered a buffet tea.
The wait for a drink at the bar was at least 20 minutes.
The massage and staff doing this were delightful. A defo perk for our stay.
We would not return to this hotel. Needs a lot of work doing. Holes in walls light fittings missing... the list goes on.

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Verified review Visited January 2017
Posted 1 month ago
Slightly bizarre stay. Went for the 3 course dinner, spa and afternoon tea package.
A large proportion of main courses were at a £5 supplement. No atmosphere in the restaurant. Was taking ages for starter to arrive, people who arrived after us got theirs first. After a waiter noticed we then saw him frantically looking in the bin for our order but didn't come over to explain until we forced eye contact. Still no explanation, just a sorry. Eventually turned up after an hour. Food was good though.
Basic spa. No real reception area, just a seat at the top of a staircase. Treatment started late but finished early. The massage was good though, but when the therapist asked me how it was and I said 'fabulous' she asked me to repeat after which she said "Oh I thought you said something else {PAUSE} I thought you said FFS {but not abbreviated!}" I'm not one to take offence at this but thought it odd!
Later, when hanging around in the lounge, people were arriving for a Christening. A member of staff asked if he could carry a box one of the guests was carrying, she declined. He then asked if she was here for the Christening. She said something along the lines of 'yes, that's why I've got a cake {in the box}'. He responded with 'well, you might have had a tiff with your husband and got his head in the box!' I couldn't help but laugh, and he turned and said to me 'I bet you're wondering why I'm still in a job?!'. Erm, yep!

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Verified review Visited January 2017
Posted 2 months ago
We really enjoyed our stay, the staff were very attentive.
The treatments rooms were very relaxing and the treatments we had were relaxing.
The only down side was when we went to use the pool there was a parent and baby class in there. It was very noisy and we were unable to use the pool for two hours.
We had the afternoon tea, three course evening meal and full breakfast which were all very nice.
We would defiantly stay again.

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Verified review Visited January 2017
Posted 2 months ago
Had a great stay for New Years eve, Spa treatments were good as was the food for tea, dinner and breakfast. The Hotel is a little tired in places and the service wasn't the fastest but it was busy so I understood why. The water wasn't very hot in our room but they knocked quite a bit off the bill so I was very happy with that. Thanks very much kind regards Paul.

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Verified review Visited December 2016
Posted 2 months ago
We really enjoyed it but we had to wait over 20 minutes for staff to attend the desk then to be told we weren't on the system but finally got it all sorted and enjoyed our stay

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Verified review Visited December 2016
Posted 2 months ago
Treatments were very good and the staff are great. Some of the pool area needs a little refreshing and more loungers needed. Enjoyed it and afternoon tea with prosecco is a nice touch

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Verified review Visited November 2016
Posted 2 months ago
First class service again

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Verified review Visited December 2016
Posted 2 months ago
It was really good value! Will definitely go again.

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Verified review Visited December 2016
Posted 3 months ago
first class service again

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Verified review Visited November 2016
Posted 3 months ago
Good value but needs better organisation and a face lift

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Verified review Visited November 2016
Posted 4 months ago
A very relaxing massage leaving me feeling destressed. I would certainly have this treatment again.

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Verified review Visited October 2016
Posted 4 months ago
Masseuse was running late ,but worth the wait

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Verified review Visited October 2016
Posted 4 months ago
Superb birthday treat. Very polite and attentive staff. No time constraints so really relaxing. Hot stone back massage was lovely and afternoon tea well presented, generous and tasty. Excellent value for money.

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Verified review Visited October 2016
Posted 4 months ago
First class treatment by Tanya again

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