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Venue rating

4.5

379 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Quad Health Club & Spa at Crowne Plaza
Quad Health Club & Spa at Crowne Plaza
Crowne Plaza,
Royal Victoria Dock, Docklands, London, E16 1AL
United Kingdom

Fitness Centre

Quad Health Club & Spa at Crowne Plaza
Crowne Plaza,
Royal Victoria Dock, Docklands, London, E16 1AL
United Kingdom

Opening hours

Mon - Sun 9:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Quad Health Club & Spa at Crowne Plaza   Off-peak
This venue offers discounts on off-peak appointments.

Quad Spa is located within the Crowne Plaza London - Docklands hotel, just a five minute stroll from the western entrance of ExCeL and three minutes from Royal Victoria DLR station and the Emirates Air Line cable car.

Our spa environment is one of relaxation and tranquillity. We have three calming treatment rooms where we offer ESPA facial and body solutions and Peron Rigot waxing, plus a nail studio offering both CND Shellac and OPI manicures and pedicures.

Each of our ESPA body treatments, rituals, massages and wraps is designed to ensure you experience the best physical and emotional therapeutic benefits depending on your needs.

ESPA facials begin with a detailed consultation and in-depth skin analysis using Skinvision technology. Your facial is tailored to your specific areas of concern. We have facial solutions to combat lack of radiance, dehydration, sensitivity, purification and anti-ageing.

Treatments range from 25 minute express pick-me-ups such as a salt and oil scrub; back, neck and shoulder massage; or invigorating foot treatment; through to an 85 minute back, face, scalp treatment with or without hot stones. ESPA massage techniques available are Aromatherapy, Hot Stone, Swedish and Deep Tissue.

When a full spa package is booked, guests will have access to the sauna, steam room, swimming pool, spa pool and gym.

Herbal and fruit infusions, freshly squeezed juices and salads are served downstairs in Docklands Bar and Grill, if you require a light lunch or supper after your treatments.

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Services

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Comments

Reviews (written by customers after their visit)

4.5

Venue rating

Based on 379 reviews

5 stars 225
4 stars 122
3 stars 24
2 stars 6
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Treatments (15)
  • Body Wraps (2)
  • Cellulite Treatments (5)
  • Steam and Sauna Therapy (5)
  • Face
  • Eyebrow Waxing (6)
  • Facials (55)
  • Facials - Men's (1)
  • Fitness
  • Swimming (9)
  • Hair removal
  • Male Waxing (2)
  • Waxing (13)
  • Massage
  • Aromatherapy Massage (19)
  • Couples Massage (11)
  • Deep Tissue Massage (57)
  • Face Massage (7)
  • Foot Massage (1)
  • Hot Stone Massage (50)
  • Pregnancy Massage (2)
  • Swedish Massage (21)
  • Therapeutic Massage (39)
  • Nails
  • Gel Nails (23)
  • Manicure (9)
  • Pedicure (25)
  • Two Week Manicure (16)
  • Two Week Pedicure (6)
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Verified review Visited December 2016
Posted 18 hours ago
Enjoyed the massage and was able to use the sauna afterwards, though the pool and steam room were unfortunately closed for maintainance.

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Verified review Visited December 2016
Posted 2 days ago
Crowne Plaza is easy to locate, short walk away from Royal Victoria DLR.

Reception was friendly and efficient.

The masseuse was delayed for about 15 mins. But the massage itself was great. She asked what my issues were and addressed them directly. Really happy with results with the well over due massage.

Unfortunately spa facilities was not working so can not comment on that.

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Verified review Visited November 2016
Posted 1 week ago
The spa can get a bit noisy as it's near a swimming pool. Very professional and friendly service. Nails were done to a high standard and I'm very pleased with them.

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Verified review Visited November 2016
Posted 2 weeks ago
Excellent treatment and facilities; staff and therapist were all polite and the service was very good.

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Verified review Visited November 2016
Posted 2 weeks ago
The place itself is great so is staff. I had a deep tissue massage it opted moderate strength since I haven't had one for a while and it was more on relaxing side. Also products they use are very good ones

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Verified review Visited November 2016
Posted 2 weeks ago
Well received at the main desk.. promptly seated and introduced to the therapist. Good massage. Overall quite a satisfactory experience.

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Verified review Visited November 2016
Posted 3 weeks ago
Though I had read a few bad reviews, I wanted to try since the hotel is close to my home.

The hotel is very nice, but I didnt have a chance to see the spa area since the manicure room is just next to the lift- a small room, nothing fancy. However, they had nice misic-sounds of waves, etc, which was very relaxing. As far as the semi-permanent manicure, definetely i was not impressed! They do a dry manicure! Personally i enjoy so much when i deep my hands on warm water before the mani-its so relaxing- such a relief! Unfortunately, they do not deal much with the cuticles. Just after i left, my nails had nice colour, but it was so obvious that i had no manicure at all-i had even asked the lady to pay extra attention to the cuticle area! One good thing is that she applied the colour nicely.

Overall, I dont think i will ever go again and i would never suggest the place for anyone who wants anything more than just colouring.

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Verified review Visited November 2016
Posted 3 weeks ago
Surprised spa area so small and not near pool. Staff absolutely wonderful, cannot stress this enough!

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Verified review Visited November 2016
Posted 3 weeks ago
It was good

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Verified review Visited February 2016
Posted 3 weeks ago
The treatments and staff were great however the jacuzzi was cold as the overall temperature of the spa which is a bit of a shame. It's still very good value for money and I recommend it.

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Verified review Visited November 2016
Posted 3 weeks ago
Arrived at noon and the spa was really quiet, which I didn't expect for a Saturday. Small pool but very pleasant, hot jacuzzi. Masseuse was very nice, the deep tissue massage didn't focus on tension in one area, instead covered whole body. Would of preferred more time spent on one area. Afternoon tea was pleasant but nothing special.

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Verified review Visited October 2016
Posted 1 month ago
Another exceptional service from this spa.
Liked how clean the place is. Make me feel confident that the facial is hygienic.

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Verified review Visited October 2016
Posted 1 month ago

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Verified review Visited October 2016
Posted 1 month ago
It's always a very good experience at Quad Spa. It's clean and relaxing environment, and staff are so friendly. Highly recommend!

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Verified review Visited October 2016
Posted 1 month ago
Staff at the front desk were really unaccommodating and unhelpful. Told us to just go and sit in a room for our facial which was delayed by over half an hour, No one came in to explain what on earth was going on and we just kept being told to wait which was using up our time in the spa which had already been reduced seen as kids can use the facilities during the morning.

Treatments when they happened were very good however and the masseuse and beauty specialists were very nice.

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Verified review Visited October 2016
Posted 1 month ago
None of the staff really knew what they were doing, Had to repeatedly ask for everything. First treatment was over half an hour late, We were just sat in a waiting room not really sure what was going on. Staff could really be more accommodating and explain what's going In future.

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Verified review Visited October 2016
Posted 1 month ago
I went for a Therapeutic Package with Afternoon Tea and have awarded it 4 stars.

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Verified review Visited October 2016
Posted 1 month ago
Good Staff, Lovely place and good quality. But massage was ok, could be better.

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Verified review Visited October 2016
Posted 2 months ago
Having the gel nails treatment was lovely but I have to say I didn't like the back ground music. The music was relaxing, but I started falling asleep whilst waiting for my mum to have her nails done then she said she nearly fell asleep while my nails were being painted. Perhaps save the calming music for the massage but maybe some radio for the nails

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Verified review Visited October 2016
Posted 2 months ago
The experience we had at the spa was very good, the massage was excellent and the staff were very friendly and helpful.

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