Thought the experience was amazing. They talked me through my treatment and asked any special requirements. They were very friendly. I loved the massage, it really helped relax me after a lot of stress at work. Only complaint was they told me I had access to the facilities In the David Lloyd club, to which those members of staff were unaware and they were not very helpful in directing me to where I wanted to go. Otherwise a delightful experience And well definitely go again soon.