The worst customer service ever! Avoid Physio Medicine and book in with other providers! I bought a voucher to use with this merchant for 45 min Physiotherapy session.
Firstly, I have tried to book my appointment twice and nobody bothered to contact me. Secondly, last week after I complained to Groupon, someone has finally called me and arranged my appointment. Surprise, surprise, yesterday my appointment was cancelled. An extremely rude lady called Roza called me at 7:30 p.m. last night (22 hours before my appointment) only to tell me that she will not see me. When I told her that that is simply unacceptable and it is a very bad customer service she told me that she can cancel any appointment up to 1 hour before it take place... Really ?!? I was left speechless as it is simply ridiculous!
She also redeemed my voucher without even seeing me! It is a fraud!
I have not seen the merchant so she shouldn't have redeemed the voucher prior to my appointment taking place. It is unacceptable and I would personally consider it a theft!