Lovely and relaxing stay. Hotel is gorgeous and the spa was great.
I booked the spa stay as a surprise for my partners birthday. There was a problem with the booking initially and I had a bit of a nightmare getting hold of the manager to sort it, but when I did she was very lovely and offered us a free room upgrade.
The staff at the hotel were very accommodating, however there were just a couple of small issues. The room had a few cobwebs in the corners, the bath had some hairs in it (not ours) and the bubbles in the bath didn't work. Two room service staff walked in on different occasions, and were very apologetic. A member of staff offered to take £50 off the booking, but when I spoke to the manager the day after, she said she couldn't offer the discount as it was an upgrade. She offered another upgrade if we were to stay there again but I wouldn't stay there again due to the issues. The hotel was nice but quite outdated.
Our back massages were lovely, but only 15-20 minutes as appose to 25 minutes.
Had a fantastic experience, the spa facilities were excellent including a lovely big swimming pool. A very relaxed atmosphere. The cream tea was much better than expected and the food and drink in the restaurant were superb. Room was a nice size and comfy bed, breakfast was very satisfying. The staff were extremely friendly, welcoming and accommodating. Overall a fabulous experience.
It was a last minute booking for myself and my daughter really enjoyed the whole stay
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Amazing value, top quality, we were blown away with what you get on the Sunday stop over deal. Def go again soon.