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Venue rating

3.0

52 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Nature's Way Health & Beauty
Nature's Way Health & Beauty
141 Park Road,
St Johns Wood, London, NW8 7HT
United Kingdom

Massage & Therapy Centre

Nature's Way Health & Beauty
141 Park Road,
St Johns Wood, London, NW8 7HT
United Kingdom

Opening hours

Mon - Sat 11:00 am - 8:00 pm
Sun 11:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Nature's Way Health & Beauty

Welcome to Nature's Way!

Located in the heart of St. Johns Wood just 5 minutes away from St John Wood station, we offer a complete package of holistic services from our highly experienced therapists from across the world so you will leave feeling fully relaxed the Natural Way!

Being in the same location for 13 years with a recent modernization, we offer all beauty treatments from head to toe but are especially famous for our Bespoke massage.

We look forward to seeing you soon.

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Services

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Comments

Reviews (written by customers after their visit)

3.0

Venue rating

Based on 52 reviews

5 stars 16
4 stars 11
3 stars 5
2 stars 4
1 star 16
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Acupuncture (9)
  • Cupping (8)
  • Multi Polar Radio Frequency Treatment (1)
  • Counselling & Holistic
  • Ear Candling (1)
  • Radionics (2)
  • Face
  • Facial Rejuvenation Acupuncture (1)
  • Facials (8)
  • Hair removal
  • Waxing (1)
  • Massage
  • Acupressure (5)
  • Deep Tissue Massage (20)
  • Sports Massage (1)
  • Stone Massage Therapy (2)
  • Swedish Massage (4)
  • Therapeutic Massage (11)
  • Tui Na Massage (3)
  • Nails
  • Foot Scrub (1)
  • Gel Nails (2)
  • Manicure (5)
  • Pedicure (5)
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Have you been here? Write a review
Posted 1 month ago
I went to this place in the hope of having a fantastic massage as I had one from another place back in December and come off from being really ill. My boyfriend was also looking forward to it as he is a runner. We called in advance to say we were running late and was very apologetic (we were late by 10 minutes by the way). They said that they had back to back appointments and would be able to shift anything to give us both 1 hours worth. We said ok to this, but on arrival to an extremely rude receptionist, we were made to pay an additional £10 penalty charge.
While I was waiting for my boyfriend to complete his massage, I had to face the very grumpy, no smile on her face receptionist and noticed there were other masseurs available who had not any appointments. They gave me a 45 minute massage even though we paid for the penalty of being late.
Don’t go here unless you are desperate. Decent massage but terrible service. Wish I had read the reviews sooner

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Verified review Visited December 2015
Posted 4 months ago
There was no one on site to do the treatment that I had booked. Very disappointing!

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Verified review Visited November 2015
Posted 5 months ago
Really good massage. The guy who did the massage was well trained and professional.

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Posted 6 months ago
Actually , i really have a wonderful time in the salon , nice and clean environment , relaxing music , high quilted staffs ...

i think it is worth to spending my leisure time here...

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Posted 7 months ago
I booked an appointment through Groupon, wasn't easy to get an appointment, but I have really decent massage, people very helpful, considerate, for sure will go back

qing

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Comments

7 months ago
thx so much for using our services, hope see you very soon
natures way

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Posted 7 months ago
Cannot express how rude the owner is. So rude its surprising she still is in business. I called to book an appointment for my wife explaining i bought her a voucher and would like to book a Sat. She said which one i asked which one is free she then said what time. So i explained i dont mind when but what Saturdays are free. She said i should go talk to my wife find out what days, dates and times then call back. Good bye bang! I could never get an answer when i called in the end got through booked it and then needed to change we gave loads of notice. She is so rude next time you need to pay £15 ok. Anyway we re-booked got a call from her 6pm the night before saying she cannot do it at the time we agreed she has 2 other slots. We explained that we would need to re-arrange child support she said well take it or leave it she cannot help things happen. SO rude every time like she is doing you a favour. When we arrive the doors are locked no on taking calls as always. had to knock for about twenty mins before they answered and let me in. The massage to be fair was very good but i needed to pay another £10 on top of the voucher the masseur who was very nice and polite. Explained that they lock the door when with a customer and thats why i had to wait outside. Very strange way to run a business

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Posted 7 months ago
I am really disappointed I didn't read these reviews before I bought my massage as they could have prevented the awful experience I have had. I had an appointment booked for earlier this week and e-mailed and text that morning to let them know I wouldn’t be able to make it because of a family bereavement meaning I had to take a last minute flight for a relative's funeral. Having heard nothing back, I called upon my return to re-arrange, explaining again that I'd had to catch a last minute flight due to a death in the family. The woman I spoke to was the rudest person I have ever had the displeasure of having to converse with. When she told me (in an extremely blunt manner) that it would be a £15 charge to re-arrange because I hadn't given 48 hours notice, I explained again that I unfortunately could not have given that notice given the circumstances, to which she replied ‘things happen in life’. I have never been so disgusted in all my life. I understand a 48 hour cancellation policy, but to speak to anyone like that, let alone someone who has just told you they’ve lost a loved one, is absolutely despicable – I have never known an attitude like it. I can only hope for the sake of others that this place is removed from all voucher websites in the future so nobody else has to experience the callous nature of ‘Nature’s Way’.

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Posted 8 months ago
I'm not even going to bother with this place after reading all the negative reviews. I bought a Timeout voucher but I'm happy to lose out on my £19 and save myself the time. There are just way too many comments about the unclean state of the salon and the bad customer service and absolutely no communications from Nature's Way in regards to these.

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Verified review Visited August 2015
Posted 8 months ago
I enjoyed can my massage and therapist who was very attentive. Will be coming back soon to have another massage.

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Posted 8 months ago
i bought a wowcher for a full body massage so i called them the lady that answered me was so rude the way she was talking to me when i was giving her my information was very rude so i was uncomfortable and its the first time i am trying a massage i was very uncomfortable i forgot to request for a woman staff when i went there one staff (a woman) saw me covered head (i am a muslim) she gave me a face of what are you doing here, this place is not for you she did not even smile to me i talked to her said that i have an appointment she said yes but you need a woman staff and we dont have a woman staff available here i said ok then can i book an other appointment she said not that i should contact the website from where i bought the wowcher and ask for a refund .i felt so bad and i paid 5pounds of transport to go to that place and comeback from there.

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Verified review Visited July 2015
Posted 9 months ago
Very friendly staff which was very welcoming. Very clean and relaxed atmosphere. I had the hot stone massage for an hour and enjoyed every minute of it. This was my second time there and there will definitely be a third time. Highly recommended.

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Verified review Visited June 2015
Posted 9 months ago
I had a Facial Treatments and have awarded it 3 stars.

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Posted 10 months ago
I telephoned this week to arrange an appointment for a 1 hour full body massage at Nature's Way. ( I obtained it through Wowcher) While I was talking to a young lady on the phone she was having a conversation with another person at the same time which thoroughly confused me. When I asked her if she was talking to someone else I didn't receive a response to my question. But I heard her say to the other person 'are you going to lunch'. After arranging the appointment I forgot to request the complete address so I phoned again twice within the space of 10 minutes. No one answered and eventually and answering machine kicked in and said there was no message facility. Not a very productive way to run a business. I Googled the business and found the customer reviews. Most seemed negative and I could
identify with some opinions concerning the young lady who answered the phone. The next day during a free moment I phoned this business again and again no one answered and a recorded message said I could not leave a message. I finally got through to someone later and asked to change my appointment to another day. I was told I am able to change one appointment free of charge but any subsequent changes would be chargeable. After absorbing the reviews and the responses or lack of to my telephone enquiries I telephoned today to cancel the appointment. I was informed I had already made one alteration, I retorted, I want to cancel, and the young lady on the other end of the phone said ooh, ok. A caring business would have asked for feedback. I live 150 miles outside London and I didn't want my trip to London marred by an unpleasant experience. I am a middle age lady and I love my skin so I was afraid of having it marred with bruises or chemical filled oils. I would rather lose out on the money I paid through wowcher.
Thank you to all who wrote in their reviews, it has been very helpful.

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Posted 11 months ago
My boyfriend and I booked a massage at this spa in the hope of a relaxing afternoon but immediatly after arriving it was clear in both our minds that the experiance was not going to be of good standards due to the low quality building and the rudeness of the staff. As soon as i arrived i was greeted by rude intimidating staff and the men who were to give us our massages looked as if they had been picked off the streets at random and looked asif they hadn't washed which was off putting since this was meant to be a health spa. I was demanded to enter a room on my own where i felt vunerable and very uncomfortable, the room also smelt horrific. The poor quality spa and the unpleasent attitude made the two of us feel to let down and extremley uncomfortable which led us to leaving without recieiving treatments which we had previously payed for. I would deffinalty never return or recommend this spa to anyone, it has been falsey advertised by Wowcher and on its own behalf.

Very dissapointed.

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Posted 1 year ago
Went here for a massage on a groupon voucher, the salon is very basic and the receptionist is not very friendly but the massage itself was amazing - so much so that i think i'll pay full price for another one at a later date! The masseuse even added some hot stone therapy with no extra charge!

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Posted 1 year ago
Please save your money and go somewhere else. Non existent ambiance. Place is really small and stank of BO. Massage was not relaxing at all as the masseuse kept talking for the whole hour about absolutely rubbish. Worst of all, I was left with bruise mark on my back. Oh. And very rude customer service. Don't believe me? Give them a try and you too will be back here to leave a negative feedback. You've been warned.

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Verified review Visited September 2014
Posted 1 year ago
Last minute booking, efficiency reply. Enjoyed the treat-will be back without a doubt!!thanks you wahanda- love this app!!see u soon

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Comments

1 year ago
Thanks for your chose with us , see you soon

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Verified review Visited September 2014
Posted 1 year ago
Great pedicure and foot massage at an awesome value. The staff was very friendly. Location was easy to get to as well.

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Verified review Visited September 2014
Posted 1 year ago
The ear candling was relaxing. The experience overall felt transactional. It was as if I were a bank customer who needed some help and then was sent on my way. Nice therapist, but would not recommend for the ambiance overall.

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Verified review Visited August 2014
Posted 1 year ago
The therapist Lili must be really experienced. I went there because I was just recovering from a cold and also had a sore back. After the acupuncture (even before we moved on to cupping) I already felt my tight spot on mid/lower back soften. I'd recommend to call ahead to confirm your appointment though, as the front desk may be confused whether you're confirmed or not, which happened in my case.

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