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Venue rating

4.6

39 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Natural Beauty Salon Eastcote, Pinner
Natural Beauty Salon Eastcote, Pinner
93 Field End Road,
Eastcote, Pinner, Middlesex, HA5 1QG
United Kingdom

Salon

Natural Beauty Salon Eastcote, Pinner
93 Field End Road,
Eastcote, Pinner, Middlesex, HA5 1QG
United Kingdom

Opening hours

Mon Closed
Tue 10:00 am - 6:00 pm
Wed - Thur 10:00 am - 8:00 pm
Fri 10:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Natural Beauty Salon Eastcote, Pinner   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

The salon offers both beauty and holistic treatments to the highest standard in the area for the past 15 years. Newly refurbished in the end of 2015, the place offers fabulous facilities. There is couples room available for double treatments for couples, mums & daughters or friends. We have natural approach to all the treatments, using only the best brands to ensure the highest quality. Elemis facials, Jessica and BioSculpture nails and CACI non-surgical face lift are few of the treatments offered.

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Services

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Comments

Reviews (written by customers after their visit)

4.6

Venue rating

Based on 39 reviews

5 stars 27
4 stars 8
3 stars 2
2 stars 2
1 star 0
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Body Treatments (1)
  • Body Treatments - CACI (1)
  • Face
  • Eyelash Extensions (2)
  • Facials (14)
  • Microdermabrasion (1)
  • Hair removal
  • Electrolysis (1)
  • Hollywood Waxing (1)
  • Waxing (2)
  • Massage
  • Deep Tissue Massage (5)
  • Swedish Massage (10)
  • Thai Massage (1)
  • Nails
  • Manicure (5)
  • Nail Extensions & Overlays (2)
  • Pedicure (6)
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Have you been here? Write a review
Posted 5 days ago
I have awarded 5 stars.

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Verified review Visited April 2016
Posted 2 weeks ago
Lovely staff and place. Massage seems a little to light to be deep tissue at certain places.

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Posted 3 weeks ago
Very friendly and nice therapist, the massage was very relaxing. Will go back.

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Verified review Visited May 2016
Posted 3 weeks ago
I had a Swedish Massage - Full Body, Elemis Advanced Performance Facial and have awarded it 5 stars.

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Posted 4 weeks ago
My mum's went here for a 'pampering package' for which I had paid £95 and was hoping it would be great (given the reviews) She came back disappointed and said the therapist was tired and the massage was far worse than any she had had before. The 2hr15 min session started half an hour late and the therapist had to be asked to complete the full session - not what you expect when you are looking to be looked after in a pampering session. The massage and facial were completed, but with sub par quality given the hefty price.

We were keen to resolve the issue with the owner who actually took our communication as a threat and insinuated we were lying by going through cctv footage when we said the therapist had to be asked to complete the 2hr15 session! A complimentary session was offered but we felt hurt by the owner's approach and politely declined. We requested a partial refund and this was not offered. We will not be coming in again.

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Comments

4 weeks ago
Dear Nikki,

We are devoted to provide great experiences and if a client is not satisfied with treatment, we are keen to make it right and have the client back to for experience they are happy with. To ensure that we do not under deliver on our customer experiences, we conduct thorough investigations of all feedback we receive, address it with the relevant member of team concerned and take any corrective action necessary.

The therapist started the treatment with your mum late as, unfortunately, she overrun with previous client by half an hour. We will be taking firm action with the therapist based on the feedback we received from your mum, in reference to the delivery of the service, to ensure this does not happen again to any other client in future.

As we are currently in communication with yourself and your mum, please be assured that this posting does not bear any negative influence in finding a resolution to make it right to your mum. We always welcome true and honest feedback from our clients and it reflects our confidence in the service we provide. In reference to handling your correspondence, asking for a refund or a negative review will be posted online, does not sway the way we respond to the situation. We regret that our dedication to give the matter our fullest attention and conducting thorough investigation to gather all the facts, of which checking the CCTV footage was part of, was perceived from your side as we thought you were lying.

Our offer for complimentary treatment still stands and we will continue to speak till mutually satisfying resolution has been found.

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Verified review Visited April 2016
Posted 1 month ago
Friendly and warm staff. Had a lovely facial and massage.

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Verified review Visited April 2016
Posted 1 month ago
Very good service

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Verified review Visited April 2016
Posted 1 month ago
Everything was fantastic would have appreciated the massage to been a bit more of a deep tissue as booked. Otherwise enjoyed the staff very friendly even the owners! Make it a point to let the staff know well in advance it is a surprise otherwise they end up telling the person it's supposed to be a surprise for, even when I explained in person , confusion lol !! Was disappointed with that but overall still rate the salon highly! Even though the store had shut they allowed my pedicure to dry in good time REALY appreciate that!

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Verified review Visited April 2016
Posted 1 month ago
Friendly staff, comfy room with heated massage table, very relaxing. Skin felt cleansed and hydrated.

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Verified review Visited April 2016
Posted 1 month ago
I had a Elemis Advanced Performance Facial, Swedish Massage - Full Body and have awarded it 3 stars.

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Verified review Visited April 2016
Posted 1 month ago
Lovel and, welcoming staff who made me feel at ease.

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Verified review Visited April 2016
Posted 1 month ago
I had a Pedicure, Manicure and have awarded it 4 stars.

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Verified review Visited March 2016
Posted 1 month ago
The staff at the venue were really friendly and chatty which made me feel at ease. They talked me through the patch test procedure as well as the extensions procedure as well. The end result of the eyelash extensions were great as well - I absolutely loved them! I would highly recommend here - thank you!

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Verified review Visited April 2016
Posted 1 month ago
This is my third massage with Charlotte and I can recommend her; she is very personable and professional and gives a great massage. I would advise anyone visiting the venue to bring adequate cash for parking, it's 70p for an hour and £1.40 for an hour and a half but the traffic wardens are very attentive.

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Verified review Visited April 2016
Posted 1 month ago
The massage was really relaxing. The pressure was perfect and she really got into the knots and soothed the muscles.

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Verified review Visited April 2016
Posted 1 month ago
Great service nice treatment :)

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Posted 1 month ago
Very professional and friendly therapist. Excellent treatment and value for money.

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Posted 1 month ago
Really lovely experience, I booked 2 hour pamper package. Both the massage and facial were really enjoyable and the therapist was very nice. I will definitely return!

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Verified review Visited March 2016
Posted 1 month ago
The salon was really clean and had a lovely ambience. The lovely girl who did my nails really took her time to make sure everything was perfect and didn't even mind spending a bit longer. We also had a good chat which made the whole experience much nicer. Definitely will be returning for some more treatments. One thing maybe but this is me being extra pinnekety is that the staff could be a bit more welcoming.

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1 month ago
Hello,
Thank you for your comment! We will take the feedback on board and will improve!

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Verified review Visited March 2016
Posted 1 month ago
I was a little disappointed with the visit this time after using the salon a number of times. Many of the usual staff have left the business and the quality of the treatments was not as good as my previous visits. Hopefully it was a one off, I will use again based on my previous experiences.

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1 month ago
Hello,
Thank you for the review! I would love to know the details of the appointment you had what you are not entirely satisfied with so that we can conduct corrective training to the member of staff to guarantee the highest level of quality with every experience. Please e-mail me to bookings@thenaturalbeautysalon.co.uk.
Kind Regards,
Kat

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