Pleasant stay with my partner, workers were polite and friendly. The steaks are to die for! Only negative was that there was too many kids in the pool.
Room was not quite ready for check in as we were early. Happy to wait in the bar with a drink. Polite staff on both reception and behind the bar. Gentleman behind bar was exceptional. Very chatty and friendly. Made us feel welcome. We were unable to have our treatments that we had asked for due to staffing issues. Spa reception weren't overly helpful with this as did not keep us informed. Had to ask what was going on. Ended up going to reception where the gentleman behind the desk more than made up for this. Overall appearance of the spa facilities could do with minor improvements. Such as holes in ceilings above showers and tiles in jacuzzi needed cleaning. Disappointed that the jacuzzi was not open on our final morning due to cleaning. At half 9 we were told it would be an hour maybe an hour and a half. Upon checkout at 1140 it was still closed.
Our spa day package was a nice experience, the treatments were good and we had the pool mostly to ourselves, which was lovely. The additional spa lunch wasn't good value for money, but when we queried the choices the staff offered the alternative of choosing a main from the normal lunch menu, which we were very happy with.
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the staff were amazingly helpful and friendly, food was great and massage fantastic.
Really good value for money would definitely go again.
Only things that let it down were building and deco were tired looking and steam room smelt so bad we came out immediately.